Plugged in, not charging and if I unplug that AC adapter, it turns off

Anonymous
2017-01-23T01:46:36+00:00

I have a Surface Pro that is a little over 2 years old. About two weeks ago, the battery now reports "Plugged in, not charging" and seems stuck at 60%. I say seemed because if I unplug that AC adapter, it dies instantly. It also will die periodically while on the charger. I have two Microsoft AC adapters and neither of them seem to charge my device.

I've tried all the Microsoft suggestions for this state, but none of them made any difference. Is there a way to diagnose if this is a hardware problem, or is this a new artifact from the latest updates? (My device reports it is up to date.) I never had any battery issues before (lucky, I suppose), and I've treated my surface pretty carefully. I'll be more than disappointed if it's crapped out already.

I'll attach a battery report, but I don't think it tells me anything in particular.

Battery report

COMPUTER NAME ORION
SYSTEM PRODUCT NAME Microsoft Corporation Surface Pro 3
BIOS 3.11.1550 06/30/2016
OS BUILD 14393.693.amd64fre.rs1_release.161220-1747
PLATFORM ROLE Slate
CONNECTED STANDBY Supported
REPORT TIME 2017-01-22 19:53:16

Installed batteries

Information about each currently installed battery

NAME X898289
MANUFACTURER SIMPLO
SERIAL NUMBER 1164122628
CHEMISTRY LION
DESIGN CAPACITY 42,157 mWh
FULL CHARGE CAPACITY 33,212 mWh
CYCLE COUNT 310

Recent usage

Power states over the last 3 days

2017-01-20 09:41:00 Active AC 60 % 19,851 mWh
09:44:00 Battery changed AC - -
09:44:00 Suspended - -
09:45:28 Battery changed AC 60 % 19,851 mWh
09:45:28 Active AC 60 % 19,851 mWh
09:45:48 Connected standby AC 60 % 19,851 mWh
09:45:49 Suspended 60 % 19,851 mWh
09:46:25 Connected standby AC 59 % 19,494 mWh
09:46:25 Active AC 59 % 19,494 mWh
2017-01-22 19:38:00 Suspended 59 % 19,494 mWh
19:38:45 Active AC 59 % 19,494 mWh
19:50:00 Report generated AC 59 % 19,494 mWh

Battery usage

Battery drains over the last 3 days

- - - - -

Usage history

History of system usage on AC and battery

2017-01-14 - - 4:18:11 -
2017-01-15 - - 23:59:59 -
2017-01-16 - - 23:59:59 -
2017-01-17 - - 23:59:59 -
2017-01-18 - - 23:59:59 -
2017-01-19 - - 23:59:59 -
2017-01-20 - - 23:57:53 -
2017-01-21 - - 23:59:59 -

Battery capacity history

Charge capacity history of the system's batteries

2017-01-14 33,212 mWh 42,157 mWh
2017-01-15 33,212 mWh 42,157 mWh
2017-01-16 33,212 mWh 42,157 mWh
2017-01-17 33,212 mWh 42,157 mWh
2017-01-18 33,212 mWh 42,157 mWh
2017-01-19 33,212 mWh 42,157 mWh
2017-01-20 33,212 mWh 42,157 mWh
2017-01-21 33,212 mWh 42,157 mWh

Battery life estimates

Battery life estimates based on observed drains

2017-01-14 - - - -
2017-01-15 - - - -
2017-01-16 - - - -
2017-01-17 - - - -
2017-01-18 - - - -
2017-01-19 - - - -
2017-01-20 - - - -
2017-01-21 - - - -

Current estimate of battery life based on all observed drains since OS install

Since OS install - - - -
Surface | Surface Pro | Display and screen

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  1. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2016-08-31T10:59:37+00:00

    For you folks with 82%/97% etc. not charging - I've asked an internal contact to

    look at this thread. Lu927's issue is different.

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  2. Anonymous
    2016-08-31T02:17:09+00:00

    Split from this thread.

    I guess I will just add weight to this with the same LGC-LGC battery as Ashtaron, battery at 82%., Not Charging.  I have the firmware but my SP3 immediately shuts off when the power cable is removed.  This is a new phenomina for me as my battery would at least last an hour or so as of about 3-4 weeks ago.  

    So, without further remarks, here is my battery report as well.

    Battery report

    COMPUTER NAME MYSP3-1122
    SYSTEM PRODUCT NAME Microsoft Corporation Surface Pro 3
    BIOS 3.11.1550 06/30/2016
    OS BUILD 14393.82.amd64fre.rs1_release.160805-1735
    PLATFORM ROLE Slate
    CONNECTED STANDBY Supported
    REPORT TIME 2016-08-30 22:06:19

    Installed batteries

    Information about each currently installed battery

    NAME X883815
    MANUFACTURER LGC-LGC
    SERIAL NUMBER 1151211524
    CHEMISTRY LION
    DESIGN CAPACITY 42,157 mWh
    FULL CHARGE CAPACITY 39,611 mWh
    CYCLE COUNT 42

    Recent usage

    Power states over the last 3 days

    2016-08-28 09:27:26 Suspended 84 % 33,174 mWh
    09:30:29 Active AC 84 % 33,166 mWh
    10:55:58 Connected standby AC 84 % 33,166 mWh
    11:00:39 Active AC 84 % 33,159 mWh
    11:57:51 Connected standby AC 84 % 33,159 mWh
    15:18:20 Active AC 84 % 33,136 mWh
    15:56:41 Connected standby AC 84 % 33,136 mWh
    17:15:43 Active AC 84 % 33,128 mWh
    17:16:15 Connected standby AC 84 % 33,128 mWh
    18:08:00 Active AC 84 % 33,128 mWh
    18:08:31 Connected standby AC 84 % 33,128 mWh
    20:15:40 Active AC 84 % 33,121 mWh
    20:16:19 Connected standby AC 84 % 33,121 mWh
    2016-08-29 20:51:41 Suspended 83 % 33,052 mWh
    2016-08-28 20:16:36 Active AC 83 % 32,824 mWh
    2016-08-30 20:11:29 Suspended 83 % 32,824 mWh
    20:13:01 Active AC 83 % 32,824 mWh
    20:14:00 Suspended 83 % 32,817 mWh
    20:15:06 Active AC 83 % 32,817 mWh
    20:22:08 Connected standby AC 83 % 32,817 mWh
    20:22:09 Suspended 83 % 32,817 mWh
    20:22:50 Connected standby AC 83 % 32,817 mWh
    20:22:50 Active AC 83 % 32,817 mWh
    21:13:00 Suspended 83 % 32,817 mWh
    21:52:44 Active AC 83 % 32,809 mWh
    22:04:00 Report generated AC 83 % 32,809 mWh

    Battery usage

    Battery drains over the last 3 days

    - - - - -

    Usage history

    History of system usage on AC and battery

    2016-08-27 0:02:56 - 11:59:34 13:28:37
    2016-08-28 - - 12:30:04 11:26:39
    2016-08-29 - - - 20:51:37

    Battery capacity history

    Charge capacity history of the system's batteries

    2016-08-27 39,611 mWh 42,157 mWh
    2016-08-28 39,611 mWh 42,157 mWh
    2016-08-29 39,611 mWh 42,157 mWh

    Battery life estimates

    Battery life estimates based on observed drains

    2016-08-27 4:37:58 - 4:55:50 -
    2016-08-28 - - - -
    2016-08-29 - - - -

    Current estimate of battery life based on all observed drains since OS install

    Since OS install 4:37:58 - 4:55:50 -

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  3. Anonymous
    2016-08-30T22:11:09+00:00

    Installed batteries

    Information about each currently installed battery

    NAME X883815
    MANUFACTURER LGC-LGC
    SERIAL NUMBER 1154881796
    CHEMISTRY LION
    DESIGN CAPACITY 42,157 mWh
    FULL CHARGE CAPACITY 29,518 mWh
    CYCLE COUNT 57

    Recent usage

    Power states over the last 3 days

    2016-08-29 22:40:00 Suspended - -
    22:43:49 Active AC - -
    22:49:00 Suspended - -
    22:51:13 Active AC - -
    23:19:00 Suspended - -
    2016-08-30 02:39:42 Active AC - -
    02:42:00 Battery changed AC - -
    02:42:00 Suspended - -
    02:45:23 Battery changed AC - -
    02:45:23 Active AC - -
    02:45:23 Suspended - -
    02:47:29 Active AC - -
    02:51:58 Connected standby AC - -
    02:51:59 Suspended - -
    02:52:39 Connected standby AC - -
    02:52:39 Active AC - -
    19:16:00 Battery changed AC - -
    19:16:00 Active AC - -
    19:21:00 Suspended - -
    19:23:25 Battery changed AC - -
    19:23:25 Active AC - -
    19:23:25 Suspended - -
    19:28:48 Active AC - -
    19:28:48 Suspended - -
    19:32:38 Active AC - -
    19:32:38 Suspended - -
    19:38:18 Active AC - -
    19:38:52 Connected standby AC - -
    19:38:53 Suspended - -
    19:40:15 Connected standby AC - -
    19:40:15 Active AC - -
    19:40:15 Report generated AC -

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  4. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2016-08-30T21:25:45+00:00

    Please post your battery report.

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  5. Anonymous
    2016-08-30T21:19:10+00:00

    Split from this thread.

    I have had this problem since feb this year with LGC battery  the surface pro stopped working unless plugged in and it had lost a third of its battery capacity in 57 cycles 

    at first  the battery icon would show 97% plugged in not charging  and cut out any time i unplugged it

    over the last 6 month that number has went down to 0

     I have rarely used it and it is now down to 0% and not charging  ,it  still works plugged in but the ethernet freezes on the docking station after 30 mins 

    I have tried all the fixes over the last few months  and  also the simplo  battery fix update yesterday and its no different

    all I got from microsoft support was that it was battery failure  and to pay £400 as it was  4 months out of warranty and get a refurbished unit with a 3 month warranty

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