My mistake, sorry. Just excited about a fix.
Plugged in, not charging and if I unplug that AC adapter, it turns off
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Anonymous
I have a Surface Pro that is a little over 2 years old. About two weeks ago, the battery now reports "Plugged in, not charging" and seems stuck at 60%. I say seemed because if I unplug that AC adapter, it dies instantly. It also will die periodically while on the charger. I have two Microsoft AC adapters and neither of them seem to charge my device.
I've tried all the Microsoft suggestions for this state, but none of them made any difference. Is there a way to diagnose if this is a hardware problem, or is this a new artifact from the latest updates? (My device reports it is up to date.) I never had any battery issues before (lucky, I suppose), and I've treated my surface pretty carefully. I'll be more than disappointed if it's crapped out already.
I'll attach a battery report, but I don't think it tells me anything in particular.
Battery report
| COMPUTER NAME | ORION |
|---|---|
| SYSTEM PRODUCT NAME | Microsoft Corporation Surface Pro 3 |
| BIOS | 3.11.1550 06/30/2016 |
| OS BUILD | 14393.693.amd64fre.rs1_release.161220-1747 |
| PLATFORM ROLE | Slate |
| CONNECTED STANDBY | Supported |
| REPORT TIME | 2017-01-22 19:53:16 |
Installed batteries
Information about each currently installed battery
| NAME | X898289 |
|---|---|
| MANUFACTURER | SIMPLO |
| SERIAL NUMBER | 1164122628 |
| CHEMISTRY | LION |
| DESIGN CAPACITY | 42,157 mWh |
| FULL CHARGE CAPACITY | 33,212 mWh |
| CYCLE COUNT | 310 |
Recent usage
Power states over the last 3 days
| 2017-01-20 09:41:00 | Active | AC | 60 % | 19,851 mWh |
|---|---|---|---|---|
| 09:44:00 | Battery changed | AC | - | - |
| 09:44:00 | Suspended | - | - | |
| 09:45:28 | Battery changed | AC | 60 % | 19,851 mWh |
| 09:45:28 | Active | AC | 60 % | 19,851 mWh |
| 09:45:48 | Connected standby | AC | 60 % | 19,851 mWh |
| 09:45:49 | Suspended | 60 % | 19,851 mWh | |
| 09:46:25 | Connected standby | AC | 59 % | 19,494 mWh |
| 09:46:25 | Active | AC | 59 % | 19,494 mWh |
| 2017-01-22 19:38:00 | Suspended | 59 % | 19,494 mWh | |
| 19:38:45 | Active | AC | 59 % | 19,494 mWh |
| 19:50:00 | Report generated | AC | 59 % | 19,494 mWh |
Battery usage
Battery drains over the last 3 days
| - | - | - | - | - |
|---|
Usage history
History of system usage on AC and battery
| 2017-01-14 | - | - | 4:18:11 | - | |
|---|---|---|---|---|---|
| 2017-01-15 | - | - | 23:59:59 | - | |
| 2017-01-16 | - | - | 23:59:59 | - | |
| 2017-01-17 | - | - | 23:59:59 | - | |
| 2017-01-18 | - | - | 23:59:59 | - | |
| 2017-01-19 | - | - | 23:59:59 | - | |
| 2017-01-20 | - | - | 23:57:53 | - | |
| 2017-01-21 | - | - | 23:59:59 | - |
Battery capacity history
Charge capacity history of the system's batteries
| 2017-01-14 | 33,212 mWh | 42,157 mWh |
|---|---|---|
| 2017-01-15 | 33,212 mWh | 42,157 mWh |
| 2017-01-16 | 33,212 mWh | 42,157 mWh |
| 2017-01-17 | 33,212 mWh | 42,157 mWh |
| 2017-01-18 | 33,212 mWh | 42,157 mWh |
| 2017-01-19 | 33,212 mWh | 42,157 mWh |
| 2017-01-20 | 33,212 mWh | 42,157 mWh |
| 2017-01-21 | 33,212 mWh | 42,157 mWh |
Battery life estimates
Battery life estimates based on observed drains
| 2017-01-14 | - | - | - | - | |
|---|---|---|---|---|---|
| 2017-01-15 | - | - | - | - | |
| 2017-01-16 | - | - | - | - | |
| 2017-01-17 | - | - | - | - | |
| 2017-01-18 | - | - | - | - | |
| 2017-01-19 | - | - | - | - | |
| 2017-01-20 | - | - | - | - | |
| 2017-01-21 | - | - | - | - |
Current estimate of battery life based on all observed drains since OS install
| Since OS install | - | - | - | - |
|---|
Surface | Surface Pro | Display and screen
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225 answers
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Anonymous
2016-08-31T16:12:47+00:00 -
Anonymous
2016-08-31T16:07:11+00:00 its on page 1
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Anonymous
2016-08-31T15:59:16+00:00 AndyD311, Please update your post with a battery report so that MS can verify to extent of our issue. I would really like to see progress on this issue and the more detail the better. Thanks!
To create a battery report:
Windows Key + X (or right-click on the Windows start Icon)
Select "Command Prompt (Admin)" or press the "A" key.
At the prompt "C:\Windows\system32>" type: cd\ <Enter> (This will change directory to the drive root)
At the prompt "C:" type: cd %USERPROFILE% (Assuming your profile is located on the C drive)
At the prompt type: cd Desktop
At the prompt type: powercfg.exe /BATTERYREPORT
On your desktop you will find a battery report that will open in your default browser. Copy and paste that page into your post.
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Anonymous
2016-08-31T15:55:16+00:00 Wildsoldier - yours is a different flavor (does it shut off immediately when you unplug it and when plugged in after being on battery does it ever report plugged in not charging and less than 100%).
Trying to keep issues separate. It sounds like YOU have an issue where total capacity has diminished more than expected, but not critical (yet) like SIMPLO.
Reference
https://www.reddit.com/r/IAmA/comments/26m9cu/we_are_panos_panay_and_the_surface_team_at
"The batteries on our Surface products are designed with some of the highest charge cycles for
consumer electronic devices. This means that the battery can get charged daily (5 days a
week) for over 4.5 years and still maintain 80% capacity." So you should be good to go for a
very long time. "
Need you to start a new thread "LGC, battery life not as stated expected and not as stated on Reddit".
Repost your battery report there and you can copy the above screen shot and text that I added as well.
Mine have degraded approx. 32% in about 2 years. Still have some charge left so when i unplug the charger it last for about 2 hours. I used to get a LOOT the plugged in-not charging, charging, plugged in not charging, charging....etc. it was like someone was turning the switch "on" and "off" multiple times. That happened when it was connected to the docking station. I re-installed the battery driver, but also add the registry key shown on the Simplo degradation thread.
I configure the "maximum processor state" On battery 20%, Plugged in 60% and that seems to get rid of the plugged in not charging, charging, plugged in not charging loop.
I was wondering if that on/off loop scenario affected the battery degrading it to 32%.
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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator2016-08-31T15:42:35+00:00 Wildsoldier - yours is a different flavor (does it shut off immediately when you unplug it and when plugged in after being on battery does it ever report plugged in not charging and less than 100%).
Trying to keep issues separate. It sounds like YOU have an issue where total capacity has diminished more than expected, but not critical (yet) like SIMPLO.
Reference
https://www.reddit.com/r/IAmA/comments/26m9cu/we_are_panos_panay_and_the_surface_team_at
"The batteries on our Surface products are designed with some of the highest charge cycles for
consumer electronic devices. This means that the battery can get charged daily (5 days a
week) for over 4.5 years and still maintain 80% capacity." So you should be good to go for a
very long time. "
Need you to start a new thread "LGC, battery life not as stated expected and not as stated on Reddit".
Repost your battery report there and you can copy the above screen shot and text that I added as well.