Plugged in, not charging and if I unplug that AC adapter, it turns off

Anonymous
2017-01-23T01:46:36+00:00

I have a Surface Pro that is a little over 2 years old. About two weeks ago, the battery now reports "Plugged in, not charging" and seems stuck at 60%. I say seemed because if I unplug that AC adapter, it dies instantly. It also will die periodically while on the charger. I have two Microsoft AC adapters and neither of them seem to charge my device.

I've tried all the Microsoft suggestions for this state, but none of them made any difference. Is there a way to diagnose if this is a hardware problem, or is this a new artifact from the latest updates? (My device reports it is up to date.) I never had any battery issues before (lucky, I suppose), and I've treated my surface pretty carefully. I'll be more than disappointed if it's crapped out already.

I'll attach a battery report, but I don't think it tells me anything in particular.

Battery report

COMPUTER NAME ORION
SYSTEM PRODUCT NAME Microsoft Corporation Surface Pro 3
BIOS 3.11.1550 06/30/2016
OS BUILD 14393.693.amd64fre.rs1_release.161220-1747
PLATFORM ROLE Slate
CONNECTED STANDBY Supported
REPORT TIME 2017-01-22 19:53:16

Installed batteries

Information about each currently installed battery

NAME X898289
MANUFACTURER SIMPLO
SERIAL NUMBER 1164122628
CHEMISTRY LION
DESIGN CAPACITY 42,157 mWh
FULL CHARGE CAPACITY 33,212 mWh
CYCLE COUNT 310

Recent usage

Power states over the last 3 days

2017-01-20 09:41:00 Active AC 60 % 19,851 mWh
09:44:00 Battery changed AC - -
09:44:00 Suspended - -
09:45:28 Battery changed AC 60 % 19,851 mWh
09:45:28 Active AC 60 % 19,851 mWh
09:45:48 Connected standby AC 60 % 19,851 mWh
09:45:49 Suspended 60 % 19,851 mWh
09:46:25 Connected standby AC 59 % 19,494 mWh
09:46:25 Active AC 59 % 19,494 mWh
2017-01-22 19:38:00 Suspended 59 % 19,494 mWh
19:38:45 Active AC 59 % 19,494 mWh
19:50:00 Report generated AC 59 % 19,494 mWh

Battery usage

Battery drains over the last 3 days

- - - - -

Usage history

History of system usage on AC and battery

2017-01-14 - - 4:18:11 -
2017-01-15 - - 23:59:59 -
2017-01-16 - - 23:59:59 -
2017-01-17 - - 23:59:59 -
2017-01-18 - - 23:59:59 -
2017-01-19 - - 23:59:59 -
2017-01-20 - - 23:57:53 -
2017-01-21 - - 23:59:59 -

Battery capacity history

Charge capacity history of the system's batteries

2017-01-14 33,212 mWh 42,157 mWh
2017-01-15 33,212 mWh 42,157 mWh
2017-01-16 33,212 mWh 42,157 mWh
2017-01-17 33,212 mWh 42,157 mWh
2017-01-18 33,212 mWh 42,157 mWh
2017-01-19 33,212 mWh 42,157 mWh
2017-01-20 33,212 mWh 42,157 mWh
2017-01-21 33,212 mWh 42,157 mWh

Battery life estimates

Battery life estimates based on observed drains

2017-01-14 - - - -
2017-01-15 - - - -
2017-01-16 - - - -
2017-01-17 - - - -
2017-01-18 - - - -
2017-01-19 - - - -
2017-01-20 - - - -
2017-01-21 - - - -

Current estimate of battery life based on all observed drains since OS install

Since OS install - - - -
Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2017-04-12T19:31:26+00:00

    I have worked on about 30 Surfaces for this issue and I can tell you this:

    All Surfaces were able to be fixed with the correct updates and calibration technique (except two that died whenever power was disconnected). 

    Some just needed the correct update/calibration procedure.

    Some had to be reset in order to remove any system firmware updates installed before the November 2016 firmware update, but worked fine after all correct updates were applied and the device was calibrated.

    (firmware updates can't be uninstalled, but the November 2016 firmware update overwrites the previous firmware updates that REALLY MESSED stuff up, and the overwritten updates/files have to be removed, but can't be uninstalled, so you have to reset)

    As for the two that I couldn't fix:

    Both devices would shut off when unplugged.  No matter what the charge said, or which update I applied.  A reset wouldn't even fix it.  They still died when unplugged.

    Microsoft charged one client $450 to replace it (old and out of warranty and before it started happening to EVERYONE, so Microsoft was still able to play it off like it was just old.  I argued and argued with them (because I knew the symptoms of the updates and how they behaved) until they agreed to replace it for the cost of it being under warranty.

    The second client got his Surface replaced for free.  His was still under warranty though and it was some time after the issue was finally recognized by Microsoft.

    It was so frustrating when this started happening, because Microsoft wouldn't even admit there was a problem, but after a LOT of research and trial and error, I figured it out.

    Microsoft finally got the update right, but won't bother telling you the correct procedure on how to apply the update.  

    So, have hope!

    Side note about replacement Surfaces:  These are sent out with the battery/overheating issue.  So don't think a replacement is gonna be ready to go when you get it :)

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  2. Anonymous
    2017-04-12T18:03:09+00:00

    Hello,

    For your concern, you can check this link for more information regarding Surface Pro 3 battery issue FAQs.

    Also, for further assistance, we suggest that you contact our Answer Desk on this link. If you're outside the US, you can contact our Global Customer Service here.

    Regards.

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  3. Anonymous
    2017-04-12T14:37:02+00:00

    Too much garbage from MS.  I cannot operate SurfacePro 3 without an AC adapter plugged in...both docking station and cord give dead situation once unplugged.  Icon says 100% charged.

    Please HELP...

    Battery report

    SYSTEM PRODUCT NAME Microsoft Corporation Surface Pro 3
    BIOS 3.11.0950 06/05/2015
    OS BUILD 9600.17936.amd64fre.winblue_ltsb.150715-0840
    PLATFORM ROLE Slate
    CONNECTED STANDBY Supported
    REPORT TIME 2017-04-12 10:25:26

    Installed batteries

    Information about each currently installed battery

    NAME X898289
    MANUFACTURER SIMPLO
    SERIAL NUMBER 1177033988
    CHEMISTRY LION
    DESIGN CAPACITY 42,157 mWh
    FULL CHARGE CAPACITY 144 mWh
    CYCLE COUNT 155

    Recent usage

    Power states over the last 3 days

    2017-04-09 11:33:49 Connected standby Battery - -
    11:33:49 Connected standby AC - -
    12:00:00 Suspended 100 % 144 mWh
    15:09:55 Active AC 100 % 144 mWh
    15:28:19 Connected standby AC 100 % 144 mWh
    18:18:23 Active AC 100 % 144 mWh
    22:04:09 Connected standby AC 100 % 144 mWh
    2017-04-10 05:47:19 Suspended 100 % 144 mWh
    23:26:53 Active AC 90 % 129 mWh
    2017-04-11 01:49:01 Connected standby AC 100 % 144 mWh
    09:45:05 Suspended 100 % 144 mWh
    15:50:10 Active AC 16 % 23 mWh
    21:09:16 Connected standby AC 74 % 106 mWh
    2017-04-12 10:22:58 Active AC 100 % 144 mWh
    10:25:00 Report generated AC 100 % 144 mWh

    Battery usage

    Battery drains over the last 3 days

    2017-04-09 11:33:49 Connected standby 0:00:00 - -

    Usage history

    History of system usage on AC and battery

    2015-04-06 - 2015-04-12 11:18:12 19:03:58 44:25:27 53:35:57
    2015-04-12 - 2015-04-19 6:52:40 3:48:57 70:31:21 48:48:42
    2015-04-19 - 2015-04-26 9:40:07 12:29:55 25:34:29 27:53:10
    2015-04-26 - 2015-05-03 11:38:31 9:38:27 60:04:45 41:00:21
    2015-05-03 - 2015-05-10 8:45:42 12:07:54 76:11:44 28:39:55
    2015-05-10 - 2015-05-17 1:11:41 1:53:00 49:35:40 87:40:37
    2015-05-17 - 2015-05-24 6:14:45 24:02:32 52:51:16 46:29:31
    2015-05-24 - 2015-05-31 - - 68:29:14 75:54:59
    2015-05-31 - 2015-06-07 4:33:25 4:04:21 66:03:00 78:00:09
    2015-06-07 - 2015-06-14 0:07:41 4:01:35 57:47:03 60:35:41
    2015-06-14 - 2015-06-21 0:19:58 4:00:41 51:28:58 51:40:22
    2015-06-21 - 2015-06-28 16:18:38 31:17:45 94:45:00 122:45:20
    2015-06-28 - 2015-07-05 4:23:16 10:16:18 58:11:38 75:00:48
    2015-07-05 - 2015-07-12 1:05:03 20:08:25 45:14:58 59:17:59
    2015-07-12 - 2015-07-19 3:26:32 1:49:16 55:53:38 83:50:57
    2015-07-19 - 2015-07-27 6:53:08 26:27:10 38:42:28 39:43:18
    2015-07-27 - 2015-08-03 4:32:06 11:30:53 38:52:24 66:58:15
    2015-08-03 - 2015-08-09 14:13:00 22:33:27 29:52:02 63:58:30
    2015-08-09 - 2015-08-16 21:13:30 37:03:49 83:07:34 129:43:28
    2015-08-16 - 2015-08-23 3:29:05 7:02:14 60:14:54 73:25:22
    2015-08-23 - 2015-09-06 2:40:25 8:43:30 141:09:04 166:15:57
    2015-09-06 - 2015-09-13 5:57:09 13:40:37 46:34:06 92:04:14
    2015-09-13 - 2015-09-20 3:59:14 4:05:08 70:15:00 83:13:56
    2015-09-20 - 2015-09-27 4:08:31 7:54:18 44:32:27 73:40:31
    2015-09-27 - 2015-10-04 3:59:31 12:58:42 66:22:32 72:51:58
    2015-10-04 - 2015-10-11 - - 69:14:39 97:48:00
    2015-10-11 - 2015-10-18 - - 63:59:02 102:56:57
    2015-10-18 - 2015-10-26 2:38:15 4:06:31 59:05:24 98:37:10
    2015-10-26 - 2015-11-01 0:02:58 - 65:28:55 90:08:22
    2015-11-01 - 2015-11-08 5:36:05 19:34:26 28:34:49 38:22:57
    2015-11-08 - 2015-11-15 5:36:05 22:21:21 97:14:17 120:39:30
    2015-11-15 - 2015-11-22 0:00:09 - 61:48:34 105:06:14
    2015-11-22 - 2015-11-29 - - 40:07:50 126:49:09
    2015-11-29 - 2015-12-06 - - 44:50:56 122:10:08
    2015-12-06 - 2015-12-13 - - 51:12:53 116:34:50
    2015-12-13 - 2015-12-20 1:22:10 5:58:53 62:27:58 86:57:20
    2015-12-20 - 2015-12-27 - - 43:48:01 120:37:21
    2015-12-27 - 2016-01-03 - - 72:10:10 95:19:59
    2016-01-03 - 2016-01-10 - - 44:57:49 121:03:56
    2016-01-10 - 2016-01-17 5:48:11 16:50:26 32:36:29 96:30:32
    2016-01-17 - 2016-01-24 2:46:52 20:49:37 7:21:52 9:59:25
    2016-01-24 - 2016-01-31 2:32:44 2:20:27 31:59:14 99:14:29
    2016-01-31 - 2016-02-07 - - 41:33:25 125:24:34
    2016-02-07 - 2016-02-14 4:01:38 4:35:39 51:18:18 101:02:06
    2016-02-14 - 2016-02-21 0:00:55 - 68:36:44 98:34:18
    2016-02-21 - 2016-02-28 2:22:12 16:17:37 38:45:11 77:32:40
    2016-02-28 - 2016-03-06 - - 46:02:16 107:40:48
    2016-03-06 - 2016-03-13 - - 44:18:49 122:45:17
    2016-03-13 - 2016-03-20 0:01:56 - 40:37:30 126:20:35
    2016-03-20 - 2016-03-27 0:05:02 5:52:58 137:55:11 342:39:46
    2016-03-27 - 2016-04-03 1:14:52 0:00:08 66:29:33 98:09:56
    2016-04-03 - 2016-04-10 1:14:52 0:00:08 142:28:59 189:05:07
    2016-04-10 - 2016-04-17 0:23:06 - 71:09:10 95:27:43
    2016-04-17 - 2016-05-01 5:30:17 12:04:22 68:10:38 115:10:56
    2016-05-01 - 2016-05-08 - - 56:21:29 97:39:08
    2016-05-08 - 2016-05-15 0:30:23 7:57:31 48:11:24 98:45:02
    2016-05-15 - 2016-05-22 3:01:25 11:09:27 180:31:02 280:34:18
    2016-05-22 - 2016-05-29 - - 71:27:17 95:45:02
    2016-05-29 - 2016-06-06 0:00:05 3:58:06 46:35:44 64:43:34
    2016-06-06 - 2016-06-13 4:49:30 26:11:03 337:36:21 511:08:36
    2016-06-13 - 2016-06-19 9:36:35 39:40:48 342:21:49 523:38:00
    2016-06-19 - 2016-06-26 0:19:41 6:56:11 39:55:32 72:12:57
    2016-06-26 - 2016-07-03 12:19:30 55:37:18 400:35:22 632:53:31
    2016-07-03 - 2016-07-10 16:53:51 60:05:33 399:20:45 631:02:27
    2016-07-10 - 2016-07-17 - - 55:09:56 93:21:41
    2016-07-17 - 2016-07-24 - - 44:16:19 85:58:12
    2016-07-24 - 2016-07-31 - - 50:37:09 116:59:11
    2016-07-31 - 2016-08-09 0:31:00 11:52:04 12:00:10 81:18:02
    2016-08-09 - 2016-08-14 8:14:20 17:22:54 12:51:49 33:01:23
    2016-08-14 - 2016-08-28 0:46:00 4:00:01 49:56:37 118:26:00
    2016-08-28 - 2016-09-04 0:46:34 4:00:01 80:00:52 256:13:25
    2016-09-04 - 2016-09-11 - - 29:19:03 136:40:58
    2016-09-11 - 2016-09-18 - - 35:38:40 130:27:46
    2016-09-18 - 2016-09-25 - - 51:57:48 115:02:11
    2016-09-25 - 2016-10-02 0:12:41 5:30:55 12:12:22 70:14:04
    2016-10-02 - 2016-10-09 0:55:51 8:31:23 11:25:30 95:38:43
    2016-10-09 - 2016-10-16 1:34:20 0:00:42 15:41:14 135:12:46
    2016-10-16 - 2016-10-23 - - 19:57:38 146:02:15
    2016-10-23 - 2016-10-30 0:02:56 4:00:06 21:21:44 100:04:16
    2016-10-30 - 2016-11-08 0:00:38 4:06:37 3:27:41 57:09:23
    2016-11-08 - 2016-11-13 - - 16:29:54 105:13:27
    2016-11-13 - 2016-11-28 0:00:52 3:15:05 23:34:10 95:47:57
    2016-11-28 - 2016-12-04 - - 10:43:59 140:44:01
    2016-12-04 - 2016-12-11 0:00:07 - 36:25:35 122:17:03
    2016-12-11 - 2016-12-18 - - 41:18:26 126:34:41
    2016-12-18 - 2016-12-25 0:07:59 - 33:00:27 106:34:51
    2016-12-25 - 2017-01-03 0:00:05 - 29:24:52 109:35:07
    2017-01-03 - 2017-01-08 0:00:05 - 53:00:06 208:44:49
    2017-01-08 - 2017-01-15 0:00:01 0:00:10 59:31:01 93:53:46
    2017-01-15 - 2017-01-22 - - 33:44:53 87:31:47
    2017-01-22 - 2017-01-29 - - 9:24:45 157:35:14
    2017-01-29 - 2017-02-05 0:00:11 - 74:36:34 352:58:06
    2017-02-05 - 2017-02-12 1:02:57 0:18:17 - -
    2017-02-12 - 2017-02-19 - 0:00:06 27:26:51 53:54:40
    2017-02-19 - 2017-02-26 - - 27:35:38 115:47:25
    2017-02-26 - 2017-03-05 - - 16:44:58 151:14:20
    2017-03-05 - 2017-03-12 - 0:00:05 34:11:16 97:03:05
    2017-03-12 - 2017-03-19 - - 44:13:55 89:37:06
    2017-03-19 - 2017-03-26 - - 21:53:59 134:32:10
    2017-03-26 - 2017-04-02 - - 34:46:22 131:36:25
    2017-04-03 - - 0:19:00 23:39:20
    2017-04-04 - - 0:01:00 12:00:16
    2017-04-05 - - - -
    2017-04-06 - - - -
    2017-04-07 - - 5:16:10 3:21:10
    2017-04-08 - - - -
    2017-04-09 - - 4:04:06 5:12:01
    2017-04-10 - - 0:33:05 5:47:18
    2017-04-11 - - 7:08:01 10:46:39

    Battery capacity history

    Charge capacity history of the system's batteries

    2015-04-06 - 2015-04-12 42,055 mWh 42,157 mWh
    2015-04-12 - 2015-04-19 42,078 mWh 42,157 mWh
    2015-04-19 - 2015-04-26 42,085 mWh 42,157 mWh
    2015-04-26 - 2015-05-03 42,010 mWh 42,157 mWh
    2015-05-03 - 2015-05-10 42,024 mWh 42,157 mWh
    2015-05-10 - 2015-05-17 41,877 mWh 42,157 mWh
    2015-05-17 - 2015-05-24 41,783 mWh 42,157 mWh
    2015-05-24 - 2015-05-31 41,952 mWh 42,157 mWh
    2015-05-31 - 2015-06-07 41,922 mWh 42,157 mWh
    2015-06-07 - 2015-06-14 41,821 mWh 42,157 mWh
    2015-06-14 - 2015-06-21 41,830 mWh 42,157 mWh
    2015-06-21 - 2015-06-28 41,718 mWh 42,157 mWh
    2015-06-28 - 2015-07-05 41,487 mWh 42,157 mWh
    2015-07-05 - 2015-07-12 41,430 mWh 42,157 mWh
    2015-07-12 - 2015-07-19 41,359 mWh 42,157 mWh
    2015-07-19 - 2015-07-27 41,151 mWh 42,157 mWh
    2015-07-27 - 2015-08-03 41,354 mWh 42,157 mWh
    2015-08-03 - 2015-08-09 41,088 mWh 42,157 mWh
    2015-08-09 - 2015-08-16 41,080 mWh 42,157 mWh
    2015-08-16 - 2015-08-23 40,891 mWh 42,157 mWh
    2015-08-23 - 2015-09-06 40,912 mWh 42,157 mWh
    2015-09-06 - 2015-09-13 41,023 mWh 42,157 mWh
    2015-09-13 - 2015-09-20 41,074 mWh 42,157 mWh
    2015-09-20 - 2015-09-27 41,057 mWh 42,157 mWh
    2015-09-27 - 2015-10-04 40,653 mWh 42,157 mWh
    2015-10-04 - 2015-10-11 40,599 mWh 42,157 mWh
    2015-10-11 - 2015-10-18 40,599 mWh 42,157 mWh
    2015-10-18 - 2015-10-26 40,599 mWh 42,157 mWh
    2015-10-26 - 2015-11-01 40,979 mWh 42,157 mWh
    2015-11-01 - 2015-11-08 40,882 mWh 42,157 mWh
    2015-11-08 - 2015-11-15 40,690 mWh 42,157 mWh
    2015-11-15 - 2015-11-22 40,508 mWh 42,157 mWh
    2015-11-22 - 2015-11-29 40,508 mWh 42,157 mWh
    2015-11-29 - 2015-12-06 40,508 mWh 42,157 mWh
    2015-12-06 - 2015-12-13 40,508 mWh 42,157 mWh
    2015-12-13 - 2015-12-20 40,530 mWh 42,157 mWh
    2015-12-20 - 2015-12-27 40,464 mWh 42,157 mWh
    2015-12-27 - 2016-01-03 40,393 mWh 42,157 mWh
    2016-01-03 - 2016-01-10 40,462 mWh 42,157 mWh
    2016-01-10 - 2016-01-17 40,398 mWh 42,157 mWh
    2016-01-17 - 2016-01-24 40,342 mWh 42,157 mWh
    2016-01-24 - 2016-01-31 40,647 mWh 42,157 mWh
    2016-01-31 - 2016-02-07 40,234 mWh 42,157 mWh
    2016-02-07 - 2016-02-14 40,315 mWh 42,157 mWh
    2016-02-14 - 2016-02-21 40,546 mWh 42,157 mWh
    2016-02-21 - 2016-02-28 40,489 mWh 42,157 mWh
    2016-02-28 - 2016-03-06 40,304 mWh 42,157 mWh
    2016-03-06 - 2016-03-13 40,195 mWh 42,157 mWh
    2016-03-13 - 2016-03-20 40,075 mWh 42,157 mWh
    2016-03-20 - 2016-03-27 40,113 mWh 42,157 mWh
    2016-03-27 - 2016-04-03 40,194 mWh 42,157 mWh
    2016-04-03 - 2016-04-10 40,160 mWh 42,157 mWh
    2016-04-10 - 2016-04-17 40,082 mWh 42,157 mWh
    2016-04-17 - 2016-05-01 39,966 mWh 42,157 mWh
    2016-05-01 - 2016-05-08 39,921 mWh 42,157 mWh
    2016-05-08 - 2016-05-15 39,665 mWh 42,157 mWh
    2016-05-15 - 2016-05-22 39,743 mWh 42,157 mWh
    2016-05-22 - 2016-05-29 39,657 mWh 42,157 mWh
    2016-05-29 - 2016-06-06 39,657 mWh 42,157 mWh
    2016-06-06 - 2016-06-13 39,698 mWh 42,157 mWh
    2016-06-13 - 2016-06-19 39,909 mWh 42,157 mWh
    2016-06-19 - 2016-06-26 42,583 mWh 42,157 mWh
    2016-06-26 - 2016-07-03 40,580 mWh 42,157 mWh
    2016-07-03 - 2016-07-10 40,813 mWh 42,157 mWh
    2016-07-10 - 2016-07-17 41,231 mWh 42,157 mWh
    2016-07-17 - 2016-07-24 40,801 mWh 42,157 mWh
    2016-07-24 - 2016-07-31 37,012 mWh 42,157 mWh
    2016-07-31 - 2016-08-09 34,577 mWh 42,157 mWh
    2016-08-09 - 2016-08-14 31,341 mWh 42,157 mWh
    2016-08-14 - 2016-08-28 30,775 mWh 42,157 mWh
    2016-08-28 - 2016-09-04 30,603 mWh 42,157 mWh
    2016-09-04 - 2016-09-11 31,844 mWh 42,157 mWh
    2016-09-11 - 2016-09-18 31,844 mWh 42,157 mWh
    2016-09-18 - 2016-09-25 31,844 mWh 42,157 mWh
    2016-09-25 - 2016-10-02 32,609 mWh 42,157 mWh
    2016-10-02 - 2016-10-09 33,432 mWh 42,157 mWh
    2016-10-09 - 2016-10-16 32,627 mWh 42,157 mWh
    2016-10-16 - 2016-10-23 32,019 mWh 42,157 mWh
    2016-10-23 - 2016-10-30 25,951 mWh 42,157 mWh
    2016-10-30 - 2016-11-08 24,244 mWh 42,157 mWh
    2016-11-08 - 2016-11-13 21,356 mWh 42,157 mWh
    2016-11-13 - 2016-11-28 21,356 mWh 42,157 mWh
    2016-11-28 - 2016-12-04 18,027 mWh 42,157 mWh
    2016-12-04 - 2016-12-11 15,568 mWh 42,157 mWh
    2016-12-11 - 2016-12-18 11,370 mWh 42,157 mWh
    2016-12-18 - 2016-12-25 10,744 mWh 42,157 mWh
    2016-12-25 - 2017-01-03 7,836 mWh 42,157 mWh
    2017-01-03 - 2017-01-08 4,685 mWh 42,157 mWh
    2017-01-08 - 2017-01-15 292 mWh 42,157 mWh
    2017-01-15 - 2017-01-22 151 mWh 42,157 mWh
    2017-01-22 - 2017-01-29 144 mWh 42,157 mWh
    2017-01-29 - 2017-02-05 146 mWh 42,157 mWh
    2017-02-05 - 2017-02-12 144 mWh 42,157 mWh
    2017-02-12 - 2017-02-19 144 mWh 42,157 mWh
    2017-02-19 - 2017-02-26 144 mWh 42,157 mWh
    2017-02-26 - 2017-03-05 144 mWh 42,157 mWh
    2017-03-05 - 2017-03-12 144 mWh 42,157 mWh
    2017-03-12 - 2017-03-19 144 mWh 42,157 mWh
    2017-03-19 - 2017-03-26 144 mWh 42,157 mWh
    2017-03-26 - 2017-04-02 144 mWh 42,157 mWh
    2017-04-03 144 mWh 42,157 mWh
    2017-04-04 144 mWh 42,157 mWh
    2017-04-05 144 mWh 42,157 mWh
    2017-04-06 144 mWh 42,157 mWh
    2017-04-07 144 mWh 42,157 mWh
    2017-04-08 144 mWh 42,157 mWh
    2017-04-09 144 mWh 42,157 mWh
    2017-04-10 144 mWh 42,157 mWh
    2017-04-11 144 mWh 42,157 mWh

    Battery life estimates

    Battery life estimates based on observed drains

    - -

    Current estimate of battery life based on all observed drains since OS install

    Since OS install 0:01:03 0:08:40<br><br>11077 % / 16 h 5:11:49 42:21:08<br><br>38 % / 16 h

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  4. Anonymous
    2017-04-07T13:41:27+00:00

    Hello,

    Since you mentioned that you are having an issue with LGC battery, it would be best if you contact our Answer Desk team for further assistance.

    Regards.

    This has got to be some sort of sick joke, some sort of game being played by the MS support team.  I just really cannot watch a video for the Hololens and then comprehend the fact that the people who supply this answer work at the same company.

    Microsoft, go back and READ THE COMPLAINTS OF THOUSANDS OF SURFACE PRO 3 OWNERS WHO ALL HAVE THE SAME EXACT ISSUE.  THE SURFACE PRO 3 DOES NOT WORK ON BATTERY.

    P.E.R.I.O.D. !  !  !

    YOUR FIRMWARE BROKE ALL OF OUR DEVICES AND YOU DON'T EVEN ACKNOWLEGE IT!

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