I have a Surface Pro that is a little over 2 years old. About two weeks ago, the battery now reports "Plugged in, not charging" and seems stuck at 60%. I say seemed because if I unplug that AC adapter, it dies instantly. It also will die periodically while on the charger. I have two Microsoft AC adapters and neither of them seem to charge my device. I've tried all the Microsoft suggestions for this state, but none of them made any difference. Is there a way to diagnose if this is a hardware problem, or is this a new artifact from the latest updates? (My device reports it is up to date.) I never had any battery issues before (lucky, I suppose), and I've treated my surface pretty carefully. I'll be more than disappointed if it's crapped out already. I'll attach a battery report, but I don't think it tells me anything in particular. Battery report COMPUTER NAME ORION SYSTEM PRODUCT NAME Microsoft Corporation Surface Pro 3 BIOS 3.11.1550 06/30/2016 OS BUILD 14393.693.amd64fre.rs1_release.161220-1747 PLATFORM ROLE Slate CONNECTED STANDBY Supported REPORT TIME 2017-01-22 19:53:16 Installed batteries Information about each currently installed battery NAME X898289 MANUFACTURER SIMPLO SERIAL NUMBER 1164122628 CHEMISTRY LION DESIGN CAPACITY 42,157 mWh FULL CHARGE CAPACITY 33,212 mWh CYCLE COUNT 310 Recent usage Power states over the last 3 days 2017-01-20 09:41:00 Active AC 60 % 19,851 mWh 09:44:00 Battery changed AC - - 09:44:00 Suspended - - 09:45:28 Battery changed AC 60 % 19,851 mWh 09:45:28 Active AC 60 % 19,851 mWh 09:45:48 Connected standby AC 60 % 19,851 mWh 09:45:49 Suspended 60 % 19,851 mWh 09:46:25 Connected standby AC 59 % 19,494 mWh 09:46:25 Active AC 59 % 19,494 mWh 2017-01-22 19:38:00 Suspended 59 % 19,494 mWh 19:38:45 Active AC 59 % 19,494 mWh 19:50:00 Report generated AC 59 % 19,494 mWh Battery usage Battery drains over the last 3 days - - - - - Usage history History of system usage on AC and battery 2017-01-14 - - 4:18:11 - 2017-01-15 - - 23:59:59 - 2017-01-16 - - 23:59:59 - 2017-01-17 - - 23:59:59 - 2017-01-18 - - 23:59:59 - 2017-01-19 - - 23:59:59 - 2017-01-20 - - 23:57:53 - 2017-01-21 - - 23:59:59 - Battery capacity history Charge capacity history of the system's batteries 2017-01-14 33,212 mWh 42,157 mWh 2017-01-15 33,212 mWh 42,157 mWh 2017-01-16 33,212 mWh 42,157 mWh 2017-01-17 33,212 mWh 42,157 mWh 2017-01-18 33,212 mWh 42,157 mWh 2017-01-19 33,212 mWh 42,157 mWh 2017-01-20 33,212 mWh 42,157 mWh 2017-01-21 33,212 mWh 42,157 mWh Battery life estimates Battery life estimates based on observed drains 2017-01-14 - - - - 2017-01-15 - - - - 2017-01-16 - - - - 2017-01-17 - - - - 2017-01-18 - - - - 2017-01-19 - - - - 2017-01-20 - - - - 2017-01-21 - - - - Current estimate of battery life based on all observed drains since OS install Since OS install - - - -

It is not only happening on the LGC battery, it is also happening on the Simplo battery. I have been in this business 36 years, and never seen anything like this. Microsoft's response is totally unacceptable. They care nothing of their clients. I also have very unhappy clients and this is costing me my reputation. There should be a damages suit! I actually had a client take his totally useless Surface Pro 3 out into the woods when it turned into a mouse pad, and blew it totally away with a shotgun. I am not longer recommending any Microsoft products, including the Surface, Phone, or any other hardware products to my clients. I have been screwed for the last time by Microsoft!

Yeah still not fixed. Join the lawsuit exploration, we need to sue. https://chimicles.com/microsoft-surface-pro-3-tablet-battery-defect-class-action-investigation/

Maybe we could all get together and collectively troll the NFL announcers and channels that broadcast their content, ESPN, ABC, FOX, etc., Howie, Terry, etc., about how they constantly advertise the Microsoft Surface Pro and we all got duped based on their recommendation. Something has to break-through the stone wall here.

Here we are, over 6 months later, and still no word. I've tried tweeting Microsoft & Surface Support, but neither have replied or paid any attention. I've tried contacting other tech blogs that have reported on the issue previously, but no one has replied or contacted me further. How is it something this big, causing this many problems for this many users isn't a bigger deal?

I just installed the January 30 firmware update for my SP3 w/ LGC battery that was having the "100% charged/no battery detected" and turning off immediately when unplugged issue. The firmware update did not fix the problem. I downloaded and installed the firmware update from Windows Update, and hit "restart now" when prompted. My tablet restarted, and installed the update during startup (black screen w/ white progress bar). There were no indications of error or problems during the update. However, when I got back into Windows, the shutdown menu continued to give me the option to Update and Shutdown/Restart. In Device Manager it shows Surface Pro UEFI with the yellow exclamation mark with the explanation: "This device cannot work properly until you restart your computer. (Code 14)" I have tried restarting, shutting down, deleting the battery driver to reinstall the firmware update, and few of my favorite curse words. When those methods failed, I was able to successfully use the roll back driver function to go back to UEFI 3.11.1050 The short version: I still have the same battery issues, and the firmware update would install itself every time I started my SP3 (prior to rolling back the driver).

Plugged in, not charging and if I unplug that AC adapter, it turns off

Anonymous

I have a Surface Pro that is a little over 2 years old. About two weeks ago, the battery now reports "Plugged in, not charging" and seems stuck at 60%. I say seemed because if I unplug that AC adapter, it dies instantly. It also will die periodically while on the charger. I have two Microsoft AC adapters and neither of them seem to charge my device.

I've tried all the Microsoft suggestions for this state, but none of them made any difference. Is there a way to diagnose if this is a hardware problem, or is this a new artifact from the latest updates? (My device reports it is up to date.) I never had any battery issues before (lucky, I suppose), and I've treated my surface pretty carefully. I'll be more than disappointed if it's crapped out already.

I'll attach a battery report, but I don't think it tells me anything in particular.

Battery report

COMPUTER NAME	ORION
SYSTEM PRODUCT NAME	Microsoft Corporation Surface Pro 3
BIOS	3.11.1550 06/30/2016
OS BUILD	14393.693.amd64fre.rs1_release.161220-1747
PLATFORM ROLE	Slate
CONNECTED STANDBY	Supported
REPORT TIME	2017-01-22 19:53:16

Installed batteries

Information about each currently installed battery

NAME	X898289
MANUFACTURER	SIMPLO
SERIAL NUMBER	1164122628
CHEMISTRY	LION
DESIGN CAPACITY	42,157 mWh
FULL CHARGE CAPACITY	33,212 mWh
CYCLE COUNT	310

Recent usage

Power states over the last 3 days

2017-01-20 09:41:00	Active	AC	60 %	19,851 mWh
09:44:00	Battery changed	AC	-	-
09:44:00	Suspended		-	-
09:45:28	Battery changed	AC	60 %	19,851 mWh
09:45:28	Active	AC	60 %	19,851 mWh
09:45:48	Connected standby	AC	60 %	19,851 mWh
09:45:49	Suspended		60 %	19,851 mWh
09:46:25	Connected standby	AC	59 %	19,494 mWh
09:46:25	Active	AC	59 %	19,494 mWh
2017-01-22 19:38:00	Suspended		59 %	19,494 mWh
19:38:45	Active	AC	59 %	19,494 mWh
19:50:00	Report generated	AC	59 %	19,494 mWh

Battery usage

Battery drains over the last 3 days

-	-	-	-	-

Usage history

History of system usage on AC and battery

2017-01-14	-	-	4:18:11	-
2017-01-15	-	-	23:59:59	-
2017-01-16	-	-	23:59:59	-
2017-01-17	-	-	23:59:59	-
2017-01-18	-	-	23:59:59	-
2017-01-19	-	-	23:59:59	-
2017-01-20	-	-	23:57:53	-
2017-01-21	-	-	23:59:59	-

Battery capacity history

Charge capacity history of the system's batteries

2017-01-14	33,212 mWh	42,157 mWh
2017-01-15	33,212 mWh	42,157 mWh
2017-01-16	33,212 mWh	42,157 mWh
2017-01-17	33,212 mWh	42,157 mWh
2017-01-18	33,212 mWh	42,157 mWh
2017-01-19	33,212 mWh	42,157 mWh
2017-01-20	33,212 mWh	42,157 mWh
2017-01-21	33,212 mWh	42,157 mWh

Battery life estimates

Battery life estimates based on observed drains

2017-01-14	-	-	-	-
2017-01-15	-	-	-	-
2017-01-16	-	-	-	-
2017-01-17	-	-	-	-
2017-01-18	-	-	-	-
2017-01-19	-	-	-	-
2017-01-20	-	-	-	-
2017-01-21	-	-	-	-

Current estimate of battery life based on all observed drains since OS install

Since OS install	-	-		-	-

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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225 answers

Anonymous

2017-02-16T14:25:20+00:00

It is not only happening on the LGC battery, it is also happening on the Simplo battery.

I have been in this business 36 years, and never seen anything like this.

Microsoft's response is totally unacceptable. They care nothing of their clients.

I also have very unhappy clients and this is costing me my reputation. There should be a damages suit!

I actually had a client take his totally useless Surface Pro 3 out into the woods when it turned into a mouse pad, and blew it totally away with a shotgun.

I am not longer recommending any Microsoft products, including the Surface, Phone, or any other hardware products to my clients.

I have been screwed for the last time by Microsoft!
Was this answer helpful?

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Anonymous

2017-02-15T22:43:25+00:00

Yeah still not fixed.

Join the lawsuit exploration, we need to sue.

https://chimicles.com/microsoft-surface-pro-3-tablet-battery-defect-class-action-investigation/
Was this answer helpful?

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Anonymous

2017-02-07T18:49:53+00:00

Maybe we could all get together and collectively troll the NFL announcers and channels that broadcast their content, ESPN, ABC, FOX, etc., Howie, Terry, etc., about how they constantly advertise the Microsoft Surface Pro and we all got duped based on their recommendation.

Something has to break-through the stone wall here.
Was this answer helpful?

0 comments No comments
Anonymous

2017-02-07T17:40:34+00:00

Here we are, over 6 months later, and still no word. I've tried tweeting Microsoft & Surface Support, but neither have replied or paid any attention. I've tried contacting other tech blogs that have reported on the issue previously, but no one has replied or contacted me further.

How is it something this big, causing this many problems for this many users isn't a bigger deal?
Was this answer helpful?

0 comments No comments
Anonymous

2017-01-31T23:34:55+00:00

I just installed the January 30 firmware update for my SP3 w/ LGC battery that was having the "100% charged/no battery detected" and turning off immediately when unplugged issue.

The firmware update did not fix the problem.

I downloaded and installed the firmware update from Windows Update, and hit "restart now" when prompted. My tablet restarted, and installed the update during startup (black screen w/ white progress bar). There were no indications of error or problems during the update. However, when I got back into Windows, the shutdown menu continued to give me the option to Update and Shutdown/Restart.

In Device Manager it shows Surface Pro UEFI with the yellow exclamation mark with the explanation:

"This device cannot work properly until you restart your computer. (Code 14)"

I have tried restarting, shutting down, deleting the battery driver to reinstall the firmware update, and few of my favorite curse words. When those methods failed, I was able to successfully use the roll back driver function to go back to UEFI 3.11.1050

The short version: I still have the same battery issues, and the firmware update would install itself every time I started my SP3 (prior to rolling back the driver).
Was this answer helpful?

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