I have a Surface Pro that is a little over 2 years old. About two weeks ago, the battery now reports "Plugged in, not charging" and seems stuck at 60%. I say seemed because if I unplug that AC adapter, it dies instantly. It also will die periodically while on the charger. I have two Microsoft AC adapters and neither of them seem to charge my device. I've tried all the Microsoft suggestions for this state, but none of them made any difference. Is there a way to diagnose if this is a hardware problem, or is this a new artifact from the latest updates? (My device reports it is up to date.) I never had any battery issues before (lucky, I suppose), and I've treated my surface pretty carefully. I'll be more than disappointed if it's crapped out already. I'll attach a battery report, but I don't think it tells me anything in particular. Battery report COMPUTER NAME ORION SYSTEM PRODUCT NAME Microsoft Corporation Surface Pro 3 BIOS 3.11.1550 06/30/2016 OS BUILD 14393.693.amd64fre.rs1_release.161220-1747 PLATFORM ROLE Slate CONNECTED STANDBY Supported REPORT TIME 2017-01-22 19:53:16 Installed batteries Information about each currently installed battery NAME X898289 MANUFACTURER SIMPLO SERIAL NUMBER 1164122628 CHEMISTRY LION DESIGN CAPACITY 42,157 mWh FULL CHARGE CAPACITY 33,212 mWh CYCLE COUNT 310 Recent usage Power states over the last 3 days 2017-01-20 09:41:00 Active AC 60 % 19,851 mWh 09:44:00 Battery changed AC - - 09:44:00 Suspended - - 09:45:28 Battery changed AC 60 % 19,851 mWh 09:45:28 Active AC 60 % 19,851 mWh 09:45:48 Connected standby AC 60 % 19,851 mWh 09:45:49 Suspended 60 % 19,851 mWh 09:46:25 Connected standby AC 59 % 19,494 mWh 09:46:25 Active AC 59 % 19,494 mWh 2017-01-22 19:38:00 Suspended 59 % 19,494 mWh 19:38:45 Active AC 59 % 19,494 mWh 19:50:00 Report generated AC 59 % 19,494 mWh Battery usage Battery drains over the last 3 days - - - - - Usage history History of system usage on AC and battery 2017-01-14 - - 4:18:11 - 2017-01-15 - - 23:59:59 - 2017-01-16 - - 23:59:59 - 2017-01-17 - - 23:59:59 - 2017-01-18 - - 23:59:59 - 2017-01-19 - - 23:59:59 - 2017-01-20 - - 23:57:53 - 2017-01-21 - - 23:59:59 - Battery capacity history Charge capacity history of the system's batteries 2017-01-14 33,212 mWh 42,157 mWh 2017-01-15 33,212 mWh 42,157 mWh 2017-01-16 33,212 mWh 42,157 mWh 2017-01-17 33,212 mWh 42,157 mWh 2017-01-18 33,212 mWh 42,157 mWh 2017-01-19 33,212 mWh 42,157 mWh 2017-01-20 33,212 mWh 42,157 mWh 2017-01-21 33,212 mWh 42,157 mWh Battery life estimates Battery life estimates based on observed drains 2017-01-14 - - - - 2017-01-15 - - - - 2017-01-16 - - - - 2017-01-17 - - - - 2017-01-18 - - - - 2017-01-19 - - - - 2017-01-20 - - - - 2017-01-21 - - - - Current estimate of battery life based on all observed drains since OS install Since OS install - - - -

Lloyd! I hope that you are right. I will try an update a little later and report back as well. Note: The official silence is still unacceptable even if the fix is in the wild.

Two weeks ago I reported problems with LGC battery. My wife has the Surface Pro 3 in a different state now, so I can't check the battery report, but she tells me that it started charging again yesterday! Don't know if this is an outlier, or MSFT tried to slip a fix out, but thought it was interesting that it would charge now.... In fact, it's back to normal, acts like a tablet when not on the cord.....

I appear to be having the same problem with my SP3. Battery shows 63% available, not charging. Device turns off instantly upon unplugging. Battery report below (truncated due to space restrictions; can send full report if need be): NAME X883815 MANUFACTURER LGC-LGC SERIAL NUMBER 1167006212 CHEMISTRY LION DESIGN CAPACITY 42,157 mWh FULL CHARGE CAPACITY 34,542 mWh CYCLE COUNT 411 Recent usage Power states over the last 3 days 2016-10-0500:05:33 Active AC 73 % 25,255 mWh 00:14:03 Active Battery 73 % 25,255 mWh 00:22:09 Connected standby Battery 69 % 23,894 mWh 03:14:11 Suspended 54 % 18,810 mWh 10:49:20 Connected standby Battery 53 % 18,453 mWh 10:49:20 Active Battery 53 % 18,453 mWh 11:12:22 Connected standby Battery 44 % 15,147 mWh 11:39:03 Suspended 41 % 14,326 mWh 13:09:16 Connected standby Battery 40 % 13,984 mWh 13:09:16 Active Battery 40 % 13,984 mWh 13:31:05 Active AC 29 % 10,085 mWh 13:32:56 Connected standby AC 30 % 10,366 mWh 14:34:37 Active AC 65 % 22,443 mWh 16:38:35 Active Battery 67 % 23,005 mWh 17:43:33 Active AC 41 % 14,030 mWh 17:59:46 Connected standby AC 52 % 18,035 mWh 18:00:31 Connected standby Battery 53 % 18,164 mWh 18:00:32 Active Battery 53 % 18,164 mWh 18:00:38 Connected standby Battery 53 % 18,172 mWh 18:00:38 Active Battery 53 % 18,172 mWh 18:00:43 Connected standby Battery 53 % 18,172 mWh 18:21:29 Suspended 50 % 17,427 mWh 2016-10-0609:45:28 Connected standby Battery 50 % 17,123 mWh 09:45:28 Active Battery 50 % 17,123 mWh 09:45:50 Active AC 49 % 17,016 mWh 09:49:03 Connected standby AC 51 % 17,723 mWh 10:32:52 Active AC 66 % 22,937 mWh 10:33:27 Connected standby AC 67 % 23,005 mWh 10:44:47 Active AC 67 % 23,150 mWh 11:22:00 Active Battery 66 % 22,967 mWh 11:44:15 Suspended 58 % 20,201 mWh 12:12:59 Active AC 63 % 21,668 mWh 13:20:00 Suspended 63 % 21,668 mWh 13:24:03 Active AC 63 % 21,668 mWh 13:40:00 Report generated AC 63 % 21,668 mWh

Microsoft, we need an update on the root cause of this issue and the progress for a potential fix. We have been dealing with a $1000+ paper weight for over a month now. Each passing day results in less and less confidence in your products. I was really considering a surface book purchase after my SP3 reaches EOL, but with support like this, I know that my money will be spent elsewhere

It could be because the dock doesn't provide as much power as the AC adapter alone, but i find this unlikely.

Plugged in, not charging and if I unplug that AC adapter, it turns off

Anonymous

I have a Surface Pro that is a little over 2 years old. About two weeks ago, the battery now reports "Plugged in, not charging" and seems stuck at 60%. I say seemed because if I unplug that AC adapter, it dies instantly. It also will die periodically while on the charger. I have two Microsoft AC adapters and neither of them seem to charge my device.

I've tried all the Microsoft suggestions for this state, but none of them made any difference. Is there a way to diagnose if this is a hardware problem, or is this a new artifact from the latest updates? (My device reports it is up to date.) I never had any battery issues before (lucky, I suppose), and I've treated my surface pretty carefully. I'll be more than disappointed if it's crapped out already.

I'll attach a battery report, but I don't think it tells me anything in particular.

Battery report

COMPUTER NAME	ORION
SYSTEM PRODUCT NAME	Microsoft Corporation Surface Pro 3
BIOS	3.11.1550 06/30/2016
OS BUILD	14393.693.amd64fre.rs1_release.161220-1747
PLATFORM ROLE	Slate
CONNECTED STANDBY	Supported
REPORT TIME	2017-01-22 19:53:16

Installed batteries

Information about each currently installed battery

NAME	X898289
MANUFACTURER	SIMPLO
SERIAL NUMBER	1164122628
CHEMISTRY	LION
DESIGN CAPACITY	42,157 mWh
FULL CHARGE CAPACITY	33,212 mWh
CYCLE COUNT	310

Recent usage

Power states over the last 3 days

2017-01-20 09:41:00	Active	AC	60 %	19,851 mWh
09:44:00	Battery changed	AC	-	-
09:44:00	Suspended		-	-
09:45:28	Battery changed	AC	60 %	19,851 mWh
09:45:28	Active	AC	60 %	19,851 mWh
09:45:48	Connected standby	AC	60 %	19,851 mWh
09:45:49	Suspended		60 %	19,851 mWh
09:46:25	Connected standby	AC	59 %	19,494 mWh
09:46:25	Active	AC	59 %	19,494 mWh
2017-01-22 19:38:00	Suspended		59 %	19,494 mWh
19:38:45	Active	AC	59 %	19,494 mWh
19:50:00	Report generated	AC	59 %	19,494 mWh

Battery usage

Battery drains over the last 3 days

-	-	-	-	-

Usage history

History of system usage on AC and battery

2017-01-14	-	-	4:18:11	-
2017-01-15	-	-	23:59:59	-
2017-01-16	-	-	23:59:59	-
2017-01-17	-	-	23:59:59	-
2017-01-18	-	-	23:59:59	-
2017-01-19	-	-	23:59:59	-
2017-01-20	-	-	23:57:53	-
2017-01-21	-	-	23:59:59	-

Battery capacity history

Charge capacity history of the system's batteries

2017-01-14	33,212 mWh	42,157 mWh
2017-01-15	33,212 mWh	42,157 mWh
2017-01-16	33,212 mWh	42,157 mWh
2017-01-17	33,212 mWh	42,157 mWh
2017-01-18	33,212 mWh	42,157 mWh
2017-01-19	33,212 mWh	42,157 mWh
2017-01-20	33,212 mWh	42,157 mWh
2017-01-21	33,212 mWh	42,157 mWh

Battery life estimates

Battery life estimates based on observed drains

2017-01-14	-	-	-	-
2017-01-15	-	-	-	-
2017-01-16	-	-	-	-
2017-01-17	-	-	-	-
2017-01-18	-	-	-	-
2017-01-19	-	-	-	-
2017-01-20	-	-	-	-
2017-01-21	-	-	-	-

Current estimate of battery life based on all observed drains since OS install

Since OS install	-	-		-	-

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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225 answers

Anonymous

2016-10-06T19:10:21+00:00

Lloyd! I hope that you are right. I will try an update a little later and report back as well.

Note: The official silence is still unacceptable even if the fix is in the wild.
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Anonymous

2016-10-06T18:59:10+00:00

Two weeks ago I reported problems with LGC battery.

My wife has the Surface Pro 3 in a different state now,

so I can't check the battery report, but she tells me

that it started charging again yesterday! Don't know

if this is an outlier, or MSFT tried to slip a fix out, but

thought it was interesting that it would charge now....

In fact, it's back to normal, acts like a tablet when not

on the cord.....
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Anonymous

I appear to be having the same problem with my SP3. Battery shows 63% available, not charging. Device turns off instantly upon unplugging. Battery report below (truncated due to space restrictions; can send full report if need be):

NAME	X883815
MANUFACTURER	LGC-LGC
SERIAL NUMBER	1167006212
CHEMISTRY	LION
DESIGN CAPACITY	42,157 mWh
FULL CHARGE CAPACITY	34,542 mWh
CYCLE COUNT	411

Recent usage

Power states over the last 3 days

2016-10-0500:05:33	Active	AC	73 %	25,255 mWh
00:14:03	Active	Battery	73 %	25,255 mWh
00:22:09	Connected standby	Battery	69 %	23,894 mWh
03:14:11	Suspended		54 %	18,810 mWh
10:49:20	Connected standby	Battery	53 %	18,453 mWh
10:49:20	Active	Battery	53 %	18,453 mWh
11:12:22	Connected standby	Battery	44 %	15,147 mWh
11:39:03	Suspended		41 %	14,326 mWh
13:09:16	Connected standby	Battery	40 %	13,984 mWh
13:09:16	Active	Battery	40 %	13,984 mWh
13:31:05	Active	AC	29 %	10,085 mWh
13:32:56	Connected standby	AC	30 %	10,366 mWh
14:34:37	Active	AC	65 %	22,443 mWh
16:38:35	Active	Battery	67 %	23,005 mWh
17:43:33	Active	AC	41 %	14,030 mWh
17:59:46	Connected standby	AC	52 %	18,035 mWh
18:00:31	Connected standby	Battery	53 %	18,164 mWh
18:00:32	Active	Battery	53 %	18,164 mWh
18:00:38	Connected standby	Battery	53 %	18,172 mWh
18:00:38	Active	Battery	53 %	18,172 mWh
18:00:43	Connected standby	Battery	53 %	18,172 mWh
18:21:29	Suspended		50 %	17,427 mWh
2016-10-0609:45:28	Connected standby	Battery	50 %	17,123 mWh
09:45:28	Active	Battery	50 %	17,123 mWh
09:45:50	Active	AC	49 %	17,016 mWh
09:49:03	Connected standby	AC	51 %	17,723 mWh
10:32:52	Active	AC	66 %	22,937 mWh
10:33:27	Connected standby	AC	67 %	23,005 mWh
10:44:47	Active	AC	67 %	23,150 mWh
11:22:00	Active	Battery	66 %	22,967 mWh
11:44:15	Suspended		58 %	20,201 mWh
12:12:59	Active	AC	63 %	21,668 mWh
13:20:00	Suspended		63 %	21,668 mWh
13:24:03	Active	AC	63 %	21,668 mWh
13:40:00	Report generated	AC	63 %	21,668 mWh

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Anonymous

2016-10-05T15:21:37+00:00

Microsoft, we need an update on the root cause of this issue and the progress for a potential fix. We have been dealing with a $1000+ paper weight for over a month now.

Each passing day results in less and less confidence in your products. I was really considering a surface book purchase after my SP3 reaches EOL, but with support like this, I know that my money will be spent elsewhere
Was this answer helpful?

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Anonymous

2016-10-05T15:18:58+00:00

It could be because the dock doesn't provide as much power as the AC adapter alone, but i find this unlikely.
Was this answer helpful?

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