Hi Barb,
Yes, It has updated the August 29 firmware on 30th August 2016.
Ben
Plugged in, not charging and if I unplug that AC adapter, it turns off
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Anonymous
I have a Surface Pro that is a little over 2 years old. About two weeks ago, the battery now reports "Plugged in, not charging" and seems stuck at 60%. I say seemed because if I unplug that AC adapter, it dies instantly. It also will die periodically while on the charger. I have two Microsoft AC adapters and neither of them seem to charge my device.
I've tried all the Microsoft suggestions for this state, but none of them made any difference. Is there a way to diagnose if this is a hardware problem, or is this a new artifact from the latest updates? (My device reports it is up to date.) I never had any battery issues before (lucky, I suppose), and I've treated my surface pretty carefully. I'll be more than disappointed if it's crapped out already.
I'll attach a battery report, but I don't think it tells me anything in particular.
Battery report
| COMPUTER NAME | ORION |
|---|---|
| SYSTEM PRODUCT NAME | Microsoft Corporation Surface Pro 3 |
| BIOS | 3.11.1550 06/30/2016 |
| OS BUILD | 14393.693.amd64fre.rs1_release.161220-1747 |
| PLATFORM ROLE | Slate |
| CONNECTED STANDBY | Supported |
| REPORT TIME | 2017-01-22 19:53:16 |
Installed batteries
Information about each currently installed battery
| NAME | X898289 |
|---|---|
| MANUFACTURER | SIMPLO |
| SERIAL NUMBER | 1164122628 |
| CHEMISTRY | LION |
| DESIGN CAPACITY | 42,157 mWh |
| FULL CHARGE CAPACITY | 33,212 mWh |
| CYCLE COUNT | 310 |
Recent usage
Power states over the last 3 days
| 2017-01-20 09:41:00 | Active | AC | 60 % | 19,851 mWh |
|---|---|---|---|---|
| 09:44:00 | Battery changed | AC | - | - |
| 09:44:00 | Suspended | - | - | |
| 09:45:28 | Battery changed | AC | 60 % | 19,851 mWh |
| 09:45:28 | Active | AC | 60 % | 19,851 mWh |
| 09:45:48 | Connected standby | AC | 60 % | 19,851 mWh |
| 09:45:49 | Suspended | 60 % | 19,851 mWh | |
| 09:46:25 | Connected standby | AC | 59 % | 19,494 mWh |
| 09:46:25 | Active | AC | 59 % | 19,494 mWh |
| 2017-01-22 19:38:00 | Suspended | 59 % | 19,494 mWh | |
| 19:38:45 | Active | AC | 59 % | 19,494 mWh |
| 19:50:00 | Report generated | AC | 59 % | 19,494 mWh |
Battery usage
Battery drains over the last 3 days
| - | - | - | - | - |
|---|
Usage history
History of system usage on AC and battery
| 2017-01-14 | - | - | 4:18:11 | - | |
|---|---|---|---|---|---|
| 2017-01-15 | - | - | 23:59:59 | - | |
| 2017-01-16 | - | - | 23:59:59 | - | |
| 2017-01-17 | - | - | 23:59:59 | - | |
| 2017-01-18 | - | - | 23:59:59 | - | |
| 2017-01-19 | - | - | 23:59:59 | - | |
| 2017-01-20 | - | - | 23:57:53 | - | |
| 2017-01-21 | - | - | 23:59:59 | - |
Battery capacity history
Charge capacity history of the system's batteries
| 2017-01-14 | 33,212 mWh | 42,157 mWh |
|---|---|---|
| 2017-01-15 | 33,212 mWh | 42,157 mWh |
| 2017-01-16 | 33,212 mWh | 42,157 mWh |
| 2017-01-17 | 33,212 mWh | 42,157 mWh |
| 2017-01-18 | 33,212 mWh | 42,157 mWh |
| 2017-01-19 | 33,212 mWh | 42,157 mWh |
| 2017-01-20 | 33,212 mWh | 42,157 mWh |
| 2017-01-21 | 33,212 mWh | 42,157 mWh |
Battery life estimates
Battery life estimates based on observed drains
| 2017-01-14 | - | - | - | - | |
|---|---|---|---|---|---|
| 2017-01-15 | - | - | - | - | |
| 2017-01-16 | - | - | - | - | |
| 2017-01-17 | - | - | - | - | |
| 2017-01-18 | - | - | - | - | |
| 2017-01-19 | - | - | - | - | |
| 2017-01-20 | - | - | - | - | |
| 2017-01-21 | - | - | - | - |
Current estimate of battery life based on all observed drains since OS install
| Since OS install | - | - | - | - |
|---|
Surface | Surface Pro | Display and screen
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Anonymous
2016-09-28T08:16:22+00:00 -
Barb Bowman 80,805 Reputation points MVP Volunteer Moderator2016-09-27T10:08:57+00:00 is the August 29 firmware update installed?
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Anonymous
2016-09-27T00:19:15+00:00 My scenario exactly, as well.
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Anonymous
2016-09-26T21:05:16+00:00 Same problem as OP but started seeing symptoms about 1 year ago (August/September 2015), dismissed them as a minor bug with Windows 10 that would be fixed quickly.
Since then here is what has happened.
February 2016: Reported battery issue to MS after reinstalling Windows 10 since original symptoms were still present. Issue was that battery always showed as 99% charged, regardless if plugged in or on battery power. It would still recognize that it was plugged in (would show 99%, Charging) or not plugged in (would show 99%, not charging). Despite what was being displayed, the battery seemed to charge, although battery life seemed to have diminished, maybe 2-3 hours at best. MS was unable to diagnose the problem and recommended a factory reset. I was unable to do this at the time since I needed the surface for work purposes.
July 2016: Woke up one morning and the battery no longer held a charge. Would work normal when plugged in but would immediately shut down when the power cable was removed. There was an update that was installed overnight so the first thing I did was try and restore the surface to the pre-update state. Didn't work. I then backed up everything and performed the factory reset. Again nothing. I took the computer to a Microsoft store hoping to get better results in person, was told that it was a hardware problem and I would have to buy a new S3 for $650. When I asked what the problem was, nobody was able to give me an actual answer but kept pushing the replacement.
Here is the battery report from today. looks pretty well the same as the one the Microsoft store ran back in August.
Battery report
COMPUTER NAME DESKTOP-9T6V95A SYSTEM PRODUCT NAME Microsoft Corporation Surface Pro 3 BIOS 3.11.1550 06/30/2016 OS BUILD 14393.187.amd64fre.rs1_release_inmarket.160906-1818 PLATFORM ROLE Slate CONNECTED STANDBY Supported REPORT TIME 2016-09-26 18:13:51 Installed batteries
Information about each currently installed battery
NAME X883815 MANUFACTURER LGC-LGC SERIAL NUMBER 1153964292 CHEMISTRY LION DESIGN CAPACITY 42,157 mWh FULL CHARGE CAPACITY 41,344 mWh CYCLE COUNT 253 Recent usage
Power states over the last 3 days
2016-09-23 18:28:33 Connected standby AC 99 % 41,124 mWh 2016-09-24 12:58:59 Active AC 99 % 41,124 mWh 13:03:04 Connected standby AC 99 % 41,124 mWh 16:58:03 Active AC 99 % 41,124 mWh 19:59:56 Connected standby AC 99 % 41,124 mWh 2016-09-25 11:04:23 Active AC 99 % 41,124 mWh 20:14:00 Suspended 99 % 41,124 mWh 20:18:13 Active AC 99 % 41,124 mWh 2016-09-26 18:09:57 Report generated AC 99 % 41,124 mWh Battery usage
Battery drains over the last 3 days
- - - - - Usage history
History of system usage on AC and battery
2016-09-11 - 2016-09-18 - - 5:36:18 162:14:01 2016-09-19 - - - 23:59:56 2016-09-20 - - - 23:59:56 2016-09-21 - - - 23:59:57 2016-09-22 - - 1:01:21 16:34:01 2016-09-23 - - 0:20:42 23:38:14 2016-09-24 - - 3:05:55 20:53:55 2016-09-25 - - 12:51:13 11:04:19 Battery capacity history
Charge capacity history of the system's batteries
2016-09-11 - 2016-09-18 41,344 mWh 42,157 mWh 2016-09-19 41,344 mWh 42,157 mWh 2016-09-20 41,344 mWh 42,157 mWh 2016-09-21 41,344 mWh 42,157 mWh 2016-09-22 41,344 mWh 42,157 mWh 2016-09-23 41,344 mWh 42,157 mWh 2016-09-24 41,344 mWh 42,157 mWh 2016-09-25 41,344 mWh 42,157 mWh Battery life estimates
Battery life estimates based on observed drains
2016-09-11 - 2016-09-18 - - - - 2016-09-19 - - - - 2016-09-20 - - - - 2016-09-21 - - - - 2016-09-22 - - - - 2016-09-23 - - - - 2016-09-24 - - - - 2016-09-25 - - - - Current estimate of battery life based on all observed drains since OS install
Since OS install - - - - -
Anonymous
2016-09-26T16:54:27+00:00 Hi Barb,
I have the exact same problem and symptoms with my Surface Pro 3 which started today morning. My SIMPLO battery will not charge and if I pull the charge cable, it will shutdown completely. It worked fine last night, I cannot understand why is this happening, is hardware or firmware issue? I think it's firmware... Here are the battery details: