Surface 3 LTE has no internet on HSPA+ network

Selective suspend doesn't fix it :( nor is it a work around. Had to work today and on my way home I had to fiddle around with LTE again. And again: disconnecting did work, but trying to reconnect resulted in the message I needed an APN and bla blabla...

I hope Samsung has their stuff better arranged! And otherwise I may be switching to Android for my tablet/convertible as well.

I'm still very curious to know if people using a Samsung TabPro S with LTE have similar experience. I asked around on the Dutch Samsung community, but didn't really get an answer.

Hello,

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Hi Plantje, Rudi,

You sounded somewhat angry with me in your reply from april 2nd. So I haven't replied for some time. But you are the only brother in this frustrating problem for the few who have a surface 3 and work on it during commutes. So I'm back. Did the link from Joseph Agu work?

I am now happy with the way my workaround works. First I disable selective suspend (and reboot). Second I copied a small windows-add on called devcon to system32, with which you can reset device drivers from a command promt. Then I automated this in a vbs-script. Also in this vbs-script before resetting the adapter I stop all relevant network-services, after adapter reset those services are started again. This takes about 8 seconds, but can be hidden from view (I made a popup so I know I lost internet). Then in Taskscheduler I created 2 tasks. The first pointing to abovementioned vbs-script. Trigger is an internet-loss-event coupled to my provider NL KPN (so it doesn't fire when wifi is lost). I made it to refire every 2 minutes, untill I traveled out of the LTE-dead-zone. A second trigger on a second task finds this as an event gets called out that KPN has a succesfull registration again. The second task points to a script that stops the first task from repeating untill internet is lost again. This last script also has a popup that states internet connection is re-established (which can be hidden also).

This all sounds pretty complicated but it mounts up to 82kb of standard windows (10) scripts, tasks and the cmd.exe add-on. It doesn't have anything running on the background other then taskscheduler, which runs in the background always, anyway. For it to work for you you should change NL KPN to the exact word used for vodafone, found in eventviewer (also standard). I made a bulleted plan of approach, with scripts, devcon.exe and a history, should you want to read about my journey to this point. 

I can't attach anything here so respond with your e-mail or mail aartdezeeuw AT gmail.com (no spaces) if you're interested (or anyone else who might be).

Cheers, Aart

Hi Aart,

First of all: I am not angry at all! At least: not with you. You're in the same boat as I am and just thinking along. What more could I ask for?

I am somewhat disappointed in Microsoft though. But what else is new...

The link from Joseph Agu is the so-manieth: try-to-reset-a-lot-of-stuff-and-see-if-it-fixes-your-issues-response. I have done so many reinstalls. This is my fourth Surface 3 with LTE. You and some other people have this issue as well. If you are willing to try: be my guest, but I am not getting my hopes up. I don't have the time to do this to be honest.

And I really doubt if Joseph has read the whole thread or even a large part.

Thank you for pointing out the work around. I will send you an E-mail. But I am still figuring out what to do. My last Surface 3 will need to be sent back due to a malfunctioning screen as well. So, I am going to talk to them on what the best next step may be. Perhaps switch to a Galaxy Tab S Pro / Book or I will switch to Android there as well and go for a Tab S 3

And I am waiting to see what Microsoft will show tomorrow.

Nogmaals bedankt!

Groeten,

Rudi