Surface 3 LTE has no internet on HSPA+ network

Anonymous
2016-04-04T06:25:09+00:00

Actually the title says it all. I have a Surface 3 LTE which connects to the internet just fine! I'm using Vodafone on the Netherlands.

However, at some point I see that I have no internet. The indicator still shows I am connected. And it takes forever for the computer to come to the conclusion that there is a network to connect to (HSPA+) but there is no internet on it. After disconnecting if I want to reconnect I have to enter an APN of which I am pretty sure I have already done that!

A reboot fixes the issue. Then the tablet sees the LTE band/network again and I am happy internetting again.

Any thoughts?

Surface
Surface

The Surface family includes Surface Pro, Surface Laptop, and other Surface products. Surface is designed to help organizations, students, and consumers be more productive.

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  1. Barb Bowman 80,815 Reputation points MVP Volunteer Moderator
    2016-10-13T10:34:59+00:00

    I've sent this in AGAIN. I am not hopeful that any work is being done on

    drivers/firmware for this. Or even if it can be fixed in drivers/firmware.  I

    previously sent this to my contact in April, and again in June.

    And don't reset/DISM, etc. won't help, as you stated.

    >>But, mark my words: we will not get a (helpful) response on this one! If resetting the device, dsim /online, wsreset, reinstall the drivers etc doesn't work Microsoft support seems to be lost.

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  2. Anonymous
    2016-10-13T10:51:48+00:00

    I really appreciate your answer, Barb! Thanks! (Not being sarcastic)

    Let's hope something comes out of this, but my best guess is that it can't be fixed because the hardware (of a Lumia 950 and a Surface 3 LTE) is very different when it comes to radio chip. (I think you have mentioned that before)

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  3. Anonymous
    2017-01-26T10:13:49+00:00

    Any news on this one? Currently I am on my fourth Surface 3 LTE. And this one has the issue too.

    Let's hope we'll get a nice Surface 4 or Surface 5 running full Windows 10 on ARM with a nice LTE connection. I really loved my Asus Vivotab RT 3G, but Windows RT was really the culprit there.

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  4. Barb Bowman 80,815 Reputation points MVP Volunteer Moderator
    2017-01-26T10:54:55+00:00

    Nope

    >>Any news on this one?

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  5. Anonymous
    2017-02-03T07:01:05+00:00

    Hello Plantje

    Please contact your mobile operator in regards to your LTE connection.

    Best regards 

    Please remove this as being the answer. I'm currently using my fourth Surface 3 LTE and all of them have this issue! This morning within half an hour I had to restart the tablet three times! Really frustrating

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