Surface 3 LTE has no internet on HSPA+ network

I sent this thread in to an internal contact, and this is the reply I received:

"So this is a behavior in the LTE modem driver for the device.  The Lumia 950 uses a different LTE modem from the Surface 3.  This is something that we are looking into and that we may be able to improve in the future, however, in order to update an LTE modem driver (or firmware) we have to get that new driver/firmware tested and certified by each mobile operator we work with worldwide – which as you might imagine is a rather lengthy process.

I’ve made a note of this issue however and we’ll see what we can do to make sure that the investigation moves along as quickly as possible.  We definitely appreciate you bringing this to our attention."

I really can't offer anything beyond this. Sorry.

Hi Barb,

We have "chatted" before here on the community regarding WMC stuff :) Good to see that you step in here.

Can you understand I am getting somewhat frustrated? As indicated I did contact the operator and they are doing their utmost best in thinking along as well. I have tried three different SIMs now and it really only seems to be happening on my Surface 3. I am pretty sure that if I put this SIM in another LTE equipped tablet I will not have this issue. But my Surface 3 has way too many other advantages over an iPad or Android tablet to ditch this one.

I hope you understand that! That's why I am currently looking for ways to reset the adapter without the need to restart the computer. I can live with the connection being broken from time to time, but it is really hard to remain understanding when I need to power off the computer in order to get the internet working again. I have done so on one train ride of an hour for 5 times today!

Still hope to get an answer on possible ways to force the network adapter to restart.

Thanks!

Best regards,

Rudi Hendrix

https://www.microsoft.com/surface/en-us/support/mobile-broadband/cant-connect-to-mobile-broadband?os=windows-10 is the only info *I* have on troubleshooting - the most recent drivers would be in the MSI file for your device:

http://www.microsoft.com/en-us/download/details.aspx?id=49039 Surface 3 LTE ATT

http://www.microsoft.com/en-us/download/details.aspx?id=49037 Surface 3 LTE North America Carrier Unlocked

http://www.microsoft.com/en-us/download/details.aspx?id=49041 Surface 3 LTE Outside of North America and Y!mobile Japan

"Contact your carrier" IS the official Microsoft Answer.

It is pretty obvious no one is checking this topic anymore. Why am I not allowed to ask a new question specifically on how to reset the network adapter?       

This is really frustrating! I got one meaningless reply and all the additional information that I have provided is just not being responded to.

Sometimes I have internet for a while on the 3G/HSPA+ network on my Surface 3 LTE. However, after a while it says:"Connected, no internet" The only thing I can do to fix it in that case is to restart the tablet. In some cases that takes forever (until a point where I just hold the power button to switch it off)! If I try to disable the adapter and enable it again that seems to fail as well.

Last week I noticed my Surface 3 was connected to 4G/LTE and I didn't have any issues with the connectivity. However, my Lumia 950 was connected to 3G/HSPA+ and I saw the connection being lost every once in a while.

Reason for my question: on the Lumia 950 I saw the connection become alive again after a while. The network adapter seemed to be polling for a better connection or resetting the connection. On the Surface 3 (as mentioned) the only thing I can do is to restart the machine. **Is there a way to force the 4G/LTE network adapter in the Surface 3 to be reset?**Disabling the network adapter does not work. Are new network adapter drivers available perhaps?