Surface 3 LTE has no internet on HSPA+ network

Dear Arnulfo,

I fully agree with the KloppKopp and Plantje's conclusion. Please read the whole thread. That being said I would almost feel honoured by MS replying. Thank you, but give us something practical. It is most probably a matter of driver software checking and polling better, faster and more stable for a connection that supports and delivers internet. That's your department. That's where you can really help us and all who join us in grief, whilst you otherwise provided the world (IMHO) with a device that has a good future for combining so much beef in so light a structure.

"We always make sure that updates are sent out to make sure all your devices are up to date."

For which we are gratefull. Please give us one that will (seamingly easy, being only software) make our devices so much more fluent. If not, tell us in which time-frame we can expect a sollution or why not at all, so we can all stop hoping for deliverance.

@ Plantje: allthough the Dell looks good, 8" is too small for me. Like you, 12" too big (to carry with me everywhere). This size is perfect and I am bound to windows. I am testing this unit to almost full (!) satisfaction. Our normal gear is thoughbooks which feel like dinosaurs in comparison to the surface.

Thank U for reading Arnulfo, now please give us hope!

Hi Arnulfo, 

its great to see that a MS company person actually reads our posts.

However your reply shows that you are miles away from the problem. This has nothing to do with the network. Or how do you explain that I get perfect connection with the Huawai surf stick?

It must be a problem withe the S3 Network hardware and/or network driver.

Have you even read the whole thread? And the extensive testing I have done? I can hardly believe this is a network coverage issue...

Hi,

We just want to assure everyone that we in Microsoft hears your concern and we are dedicated in resolving them.

With regards to LTE issue on your Surface devices, we just want to reiterate that LTE works on different spectrums/band type and is carrier and location-based dependent.

In as much as we want to deliver a stable 4G connection without interruption, kindly consider the facts stated above. We always make sure that updates are sent out to make sure all your devices are up to date.

Should you wish to know more about network coverage, we strongly encourage to contact your local carriers or you may provide feedback about networking to the Windows team through Feedback Hub.

Regards.

I have finally given up on the issue and bought a Huawei E3276 4G Surfstick to use with my S3-LTE.

It is kind of sad, since I could have saved the additional costs for getting the S3-LTE over the regular S3 and also the surf stick is kind of bulky and somehow contradicts the idea of a tablet, but at least now I get the connectivity that I had been waiting for so long.

I will definitly not buy Microsoft hardware again. They do not seem to care about what users experience after they have bought there product. There is no official statement as to what really is the problem and what they are doing to solve it.  I also think they should at least reimburse people with the extra cost for the LTE version, since it is not usable at all, but since they ignore the problem all along I have no hopes on that.