Surface 3 LTE has no internet on HSPA+ network

Anonymous
2016-04-04T06:25:09+00:00

Actually the title says it all. I have a Surface 3 LTE which connects to the internet just fine! I'm using Vodafone on the Netherlands.

However, at some point I see that I have no internet. The indicator still shows I am connected. And it takes forever for the computer to come to the conclusion that there is a network to connect to (HSPA+) but there is no internet on it. After disconnecting if I want to reconnect I have to enter an APN of which I am pretty sure I have already done that!

A reboot fixes the issue. Then the tablet sees the LTE band/network again and I am happy internetting again.

Any thoughts?

Surface
Surface

The Surface family includes Surface Pro, Surface Laptop, and other Surface products. Surface is designed to help organizations, students, and consumers be more productive.

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  1. Anonymous
    2017-04-02T21:01:50+00:00

    By the way: knap gevonden die andere threat! Jammer genoeg geen oplossingen.

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  2. Anonymous
    2017-04-02T21:00:15+00:00

    Hi Plantje,

    Of course selective suspend is not the culprit, nor is the solution a fix, merely a work-around, disabeling other functionalty (in this case selective suspend). Something of which you seem to need rather a lot these days with a microsoft machine. Ever tried getting all lockscreens (3: at boot, at wake and at display back from off) and all loginscreens (again 3, same as lockscreen) to be gone forever? A new machine with a lot less issues is also what I am waiting for. Still I'm happy for this workaround for now and happy you are too :-) 

    You can refresh the adapter? Awesome, automating a refresh the moment the adpater goes to HSPA+ for me is too complex. But I am writing a script to refresh it faster. 

    Will let you know if it finishes, at the moment I'm trying to figure out which services are connected to broadband. Furthermore: definitely new machine.

    Groet, Aart

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  3. Anonymous
    2017-04-02T14:05:25+00:00

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  4. Anonymous
    2017-02-03T07:01:05+00:00

    Hello Plantje

    Please contact your mobile operator in regards to your LTE connection.

    Best regards 

    Please remove this as being the answer. I'm currently using my fourth Surface 3 LTE and all of them have this issue! This morning within half an hour I had to restart the tablet three times! Really frustrating

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  5. Barb Bowman 80,815 Reputation points MVP Volunteer Moderator
    2017-01-26T10:54:55+00:00

    Nope

    >>Any news on this one?

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