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Actually the title says it all. I have a Surface 3 LTE which connects to the internet just fine! I'm using Vodafone on the Netherlands.
However, at some point I see that I have no internet. The indicator still shows I am connected. And it takes forever for the computer to come to the conclusion that there is a network to connect to (HSPA+) but there is no internet on it. After disconnecting if I want to reconnect I have to enter an APN of which I am pretty sure I have already done that!
A reboot fixes the issue. Then the tablet sees the LTE band/network again and I am happy internetting again.
Any thoughts?
The Surface family includes Surface Pro, Surface Laptop, and other Surface products. Surface is designed to help organizations, students, and consumers be more productive.
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Any news on this one? Currently I am on my fourth Surface 3 LTE. And this one has the issue too.
Let's hope we'll get a nice Surface 4 or Surface 5 running full Windows 10 on ARM with a nice LTE connection. I really loved my Asus Vivotab RT 3G, but Windows RT was really the culprit there.
I really appreciate your answer, Barb! Thanks! (Not being sarcastic)
Let's hope something comes out of this, but my best guess is that it can't be fixed because the hardware (of a Lumia 950 and a Surface 3 LTE) is very different when it comes to radio chip. (I think you have mentioned that before)
I've sent this in AGAIN. I am not hopeful that any work is being done on
drivers/firmware for this. Or even if it can be fixed in drivers/firmware. I
previously sent this to my contact in April, and again in June.
And don't reset/DISM, etc. won't help, as you stated.
>>But, mark my words: we will not get a (helpful) response on this one! If resetting the device, dsim /online, wsreset, reinstall the drivers etc doesn't work Microsoft support seems to be lost.
Yes, a little bit further in my trip this morning I got the "HSPA+, no internet" again as well. Sometimes it does work to disconnect, wait a while and reconnec, but in most cases it starts asking for an APN. In which case you are screwed.
This morning I was almost at the office, so I thought to let it be for a while. And same as you: I also had issues with WiFi while in the office. I needed to restart the tablet not only to get LTE to work again, but also to let WiFi work again.
But, mark my words: we will not get a (helpful) response on this one! If resetting the device, dsim /online, wsreset, reinstall the drivers etc doesn't work Microsoft support seems to be lost.
In the Netherlands you can't really get support on the LTE part as the tablet officially was never sold in the Netherlands, but I am pretty sure people in other countries experience the same issues.
Let's see what happens...I guess...nothing. I mean: the official answer is to contact the provider. The provider has worked with me high and low! This really is not their issue! As shown before: my cell phone sitting next to the tablet on the same network does get internet on LTE. And if it switches to HSPA+ occasionally (I have to admit that) it doesn't get internet either...but: it will switch back to LTE, UMTS or whatever without the need to restart! That's all I'm asking for.
I do understand this is not something that is fixed over night, but it has been 4 months since I last heard people working on this.
Hi Plantje and MICROSOFT,
Sailing over the river today I lost LTE after 30 mins. HSPA+, no internet. I know I shouldn't, but I tried to turn mobile off/on (can't get mobile off), airplanemode (mobile still doesn't go off), turn of Chrome (doesn't go off, even via taskman), break connection in mobile settings (that works, but then it starts asking for APN and never turn on anymore), disable modem in devmgmt.msc, then devmgmt.msc freezes, then restart, which freezes. This is all sooooo cumbersome!!
So I thought: I'll solve this issue for the remainder of the voyage next time by ignoring it and turn wifi hotspot on from my (always working on 4G+ even) phone. The tablet automatically picks up and connects to the SSID, but still Chrome won't work and is unkillable. So wifi signal appears to be working, but isn't: Very Frustrating!!
Next voyage I disabled (after restart) the modem in devmgmt right away. Now hotspot SSID works. So the only solution for me that works the whole way is shutting LTE off alltogether, if else Wifi is not working either (after mobile goes to HSPA+). Which makes me sad to have bought the much more expensive (for me at that time I really spend an extra €300 for it) LTE-version.
Craving for answer: MICROSOFT PLS HELP!!! This is a long known issue now.
Regards, Aart