Surface 3 LTE has no internet on HSPA+ network

Anonymous
2016-04-04T06:25:09+00:00

Actually the title says it all. I have a Surface 3 LTE which connects to the internet just fine! I'm using Vodafone on the Netherlands.

However, at some point I see that I have no internet. The indicator still shows I am connected. And it takes forever for the computer to come to the conclusion that there is a network to connect to (HSPA+) but there is no internet on it. After disconnecting if I want to reconnect I have to enter an APN of which I am pretty sure I have already done that!

A reboot fixes the issue. Then the tablet sees the LTE band/network again and I am happy internetting again.

Any thoughts?

Surface
Surface

The Surface family includes Surface Pro, Surface Laptop, and other Surface products. Surface is designed to help organizations, students, and consumers be more productive.

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  1. Anonymous
    2016-04-04T19:43:02+00:00

    Hi,

    I did and got another APN to try. I was just wondering if the Surface 3 LTE could be having an issue with the HSPA+ band and perhaps if I could switch that off.

    When my Surface 3 is having issues the Lumia 950 is right next to it perfectly connected to the internet using the same network...

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  2. Anonymous
    2016-10-08T07:28:16+00:00

    I have finally given up on the issue and bought a Huawei E3276 4G Surfstick to use with my S3-LTE.

    It is kind of sad, since I could have saved the additional costs for getting the S3-LTE over the regular S3 and also the surf stick is kind of bulky and somehow contradicts the idea of a tablet, but at least now I get the connectivity that I had been waiting for so long.

    I will definitly not buy Microsoft hardware again. They do not seem to care about what users experience after they have bought there product. There is no official statement as to what really is the problem and what they are doing to solve it.  I also think they should at least reimburse people with the extra cost for the LTE version, since it is not usable at all, but since they ignore the problem all along I have no hopes on that.

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  3. Anonymous
    2016-07-20T15:02:28+00:00

    Hi There,

    just to let you knowI have the exact same issue and it is really annoying!

    I have a T-Mobile LTE SIM here in Germany and when I power up my S3-LTE it first connects to LTE and then after 2-3 Minutes goes to HSPA+ and then after 2-3 Minutes looses the connection and I have to reboot.

    So I have to reboot every 5 Minutes - if I'm lucky. Sometimes I get only 2 minutes internet time.

    The LTE connection of the S3-LTE has always been very unstable but after the last Firmware update it has become unbearable.

    I just don't understand why MS of all companies cant't get it right? It'MS Software running on MS Hardware after all.

    Until they can sort this issue out, my S3-LTE it completely worthless - very sad!

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  4. Anonymous
    2016-04-21T07:58:06+00:00

    I have been in contact with Vodafone. They have made some changes, but unfortunately the issue remains there. Both my Lumia 950 and my Surface 3 LTE have a Vodafone SIM. As long as the Surface 3 LTE is on 4G/LTE everything is fine. As soon as internet is gone I check the connection and every time that happens I notice I am on HSPA+.

    If I reboot the Surface it immediately has internet connection using 4G/LTE again. If I disconnect mobile internet and try to reconnect I get notified the APN is not correct (which all of a sudden is not an issue after rebooting). That makes me think it is more an issue with my Surface 3 LTE than with the provider.

    This morning I made a picture of my Lumia 950 next to my Surface 3 LTE both on the Vodafone network. One did have internet access and the other didn't. It is never the other way around.

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  5. Anonymous
    2016-04-04T18:36:12+00:00

    Hello Plantje

    Please contact your mobile operator in regards to your LTE connection.

    Best regards

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