Yellow tint on Surface Book Screen

Anonymous
2017-11-16T17:22:24+00:00

I have a really noticeable yellow tint stain on all sides of my Surface Book. I spent well over 3 grand roughly a year or two ago on this "State of the Art" machine and now this? I need this fixed - how do I get this resolved? If its past the time limits you still need to fix this issue, I have seen too many posts on this now and it seems like faulty equipment - not something we should have to have already on this machine we invested so much into!!

Surface | Surface Book | Display and screen

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  1. Anonymous
    2020-08-05T10:26:31+00:00

    I am in brother.

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  2. Anonymous
    2020-08-05T14:02:27+00:00

    Well, I'm having the same issue. My screen is yellowing and the battery is causing the display to bulge making this "premium Microsoft product" unsafe and unusable. 

    I contacted Microsoft support who let me know I'm outside the extended warranty period. Which was graciously extended because they know there's a defect with these.

    Support offered me a same generation, refurbished model for CAD $1,000. So, another $1,000 for another Surface Book that will eventually have the same problem.

    This issue absolutely needs legal action.

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  3. Anonymous
    2020-08-05T23:27:09+00:00

    Thanks for supplying this information. I am greatly concerned that this is how Microsoft is playing this. I paid for extended Warranty which was for three years and had the issue starting in this period. I took the computer into Microsoft store Pitt St Sydney and was advised to keep an eye on it and it probably will not get worse. This wasn't the case. Then during Covid period the screen is now cupping with overheating.

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  4. Anonymous
    2020-08-06T00:11:03+00:00

    You might have better luck than me. If you have a record of your visit about this issue during the warranty period, they may honour the warranty and replace your computer for free.   They claimed if I had evidence that there was an issue 2 months earlier they would have replaced mine for free.  Good luck.

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  5. Anonymous
    2020-08-06T00:16:01+00:00

    I would be happy to post pictures of the screen pushed out of the frame.

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