Yellow tint on Surface Book Screen

First I noticed the yellow streak on the screen and contacted Microsoft.   They offered a replacement Surface Pro if I paid £568.

Then I noticed that the screen was bulging away from the case.   I sent a photo to prove this to Microsoft support.   They said not to use the machine immediately and that they would replace it free of charge as it was just less than 3 years since I got the machine.   I would point out that this machine was supplied by Microsoft when the original one had flickering screen and hot battery issue.   So it was out of warranty but less than 3 years old

I was asked to upload photos and proof of purchase.   When not a lot happened I made further phone calls but eventually they sent me another Surface Pro 4.

As this would be my 3rd, I decided to cut my losses and sell this brand new - or at least refurbished - Surface Pro 4 with all its accessories on eBay.   Had they sent me a Surface Pro 5, I would have kept it.

So moral of the story is if your machine is less than 3 years old and you have a yellow streak on the screen have a look to see if the screen is perfectly flat.   If it is bulging, do not carry on charging and contact Microsoft to get a replacement

If you Google the issues with the Surface Book, there was the issue that the battery was constantly being charged. Originally the power adapter was underpowered (hence the constant charging).

All these issues created a perfect storm for the SB. 

Whilst my SB was older than 3 years old, it wasn't constantly used; I can't imagine MS thought a 3 year lifespan was reasonable for such an expensive device.

I do like my SB. I've searched but haven't seen a laptop I'd prefer.

I'm really at a loss as to why MS doesn't just address this and keep their loyal customers happy.

I totally understand what you are feeling now. I have this crazy idea. Why dont we organise ourselves and all of us plan to go to a microsoft store together all at once.

For eg August 30 6pm EST at Manhattan Store or something like that. Becoz nobody is going to listen to us on phone.

I totally understand what you are feeling now. I have this crazy idea. Why dont we organise ourselves and all of us plan to go to a microsoft store together all at once.

For eg August 30 6pm EST at Manhattan Store or something like that. Becoz nobody is going to listen to us on phone.

A class action would be more useful, and would prevail

What do you suggest?