Yellow tint on Surface Book Screen

Anonymous
2017-11-16T17:22:24+00:00

I have a really noticeable yellow tint stain on all sides of my Surface Book. I spent well over 3 grand roughly a year or two ago on this "State of the Art" machine and now this? I need this fixed - how do I get this resolved? If its past the time limits you still need to fix this issue, I have seen too many posts on this now and it seems like faulty equipment - not something we should have to have already on this machine we invested so much into!!

Surface | Surface Book | Display and screen

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  1. Anonymous
    2020-04-06T14:38:19+00:00

    Hi,

    I am based in France and there is no store here unfortunately..

    My Surface pro 4 is out of warranty, my screen is in the same condition, screen buldged, yellow tints, and support told me : stop using it, and proposed to pay 490euros for replacement with a refurbished laptop.

    Any idea?

    Thanks

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  2. Anonymous
    2020-04-06T15:01:20+00:00

    Same issue. No stores in UK. They want me to spend £500 for a new one

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  3. Anonymous
    2020-04-06T15:44:19+00:00

    Try this... do not call! go to the MS store... turn on your PC that the screen has expanded then ask for the manager! Show them your computer. Per their protocol they must take possession of your computer and then offer a replacement solution immediately because of the danger of explosion. This is what i did and they gave me a new one of the same specs. i have had no issues since. I had also called and even set up an appointment prior to this with no help.

    Tim

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  4. Anonymous
    2020-04-06T16:10:40+00:00

    Thank you for the advise.  However my surface is one of the first ones made and I got it from the Microsoft store online.   Little hard to take it to them.

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  5. Anonymous
    2020-04-06T16:44:40+00:00

    Well I guess it's time for both of us to get a new laptop.  You know I have a therory about computers.  They have an internal self-destruction device that automatically gives your computer a problem about 4 years...time to get a new one!  Good idea by those computer builders!

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