Yellow tint on Surface Book Screen

Anonymous
2017-11-16T17:22:24+00:00

I have a really noticeable yellow tint stain on all sides of my Surface Book. I spent well over 3 grand roughly a year or two ago on this "State of the Art" machine and now this? I need this fixed - how do I get this resolved? If its past the time limits you still need to fix this issue, I have seen too many posts on this now and it seems like faulty equipment - not something we should have to have already on this machine we invested so much into!!

Surface | Surface Book | Display and screen

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  1. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2019-11-17T11:31:08+00:00

    Do you see it in the UEFI?

    1. Shut down your Surface and wait 10 seconds.
    2. Press and hold the volume-up button on your Surface and at the same

    time, press and release the power button.

    1. The Microsoft or Surface logo appears on your screen. Continue to

    hold the volume-up button. Release the button once the UEFI screen appears.

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  2. Anonymous
    2019-11-17T11:50:14+00:00

    No, I do not see it on the UEF screen.  And it is intermittent on my screen. I did take 2 pictures with my phone too. I actually made an appointment with the local Microsoft store to see if they can help.  I had my Surface Book 2 for 1 year this past July 2019. Hope they can help me.

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  3. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2019-11-17T12:38:05+00:00

    Going to the Microsoft Store is absolutely the best way to handle this.

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  4. Anonymous
    2019-11-17T13:07:14+00:00

    Thank you for your replies!

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  5. Anonymous
    2020-02-15T07:40:13+00:00

    Do we need to still be under warranty? Got a refurbished from Microsoft in sept 2019 and my warranty expires this week

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