I totally feel you frustration. Microsoft continues to profit from their PC's knowing full well they are pumping out thousands of new PC's with the same manufacturing and design flaw. The only thing Microsoft understands is a class action lawsuit , which thankfully is in the works.
I took my Surface Book 1 into my local store, showed them the issue and they upgraded me to the newest model with even better specs then my Surface Book 1. They honored it, understood the problem and came to a wonderful resolution with no hassle or issues. I would highly recommend scheduling an appointment with them and discussing any issues you have with them and see if they will also honor the sale. This is their flagship product and I feel they want to make it right and will do so by replacing it. I went in thinking I would have to buy a new screen or send it off somewhere to get fixed - blown away when they replaced it for even better (outside all warranties) and helped me set everything back up.
Microsoft did me well and I hope they do to you as well. It gives me peace of mind they were more concerned with my satisfaction then asking me to shell out more money. Hope this helps.
Jeff
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