Yellow tint on Surface Book Screen

I had the exact opposite experience.  The screen of my Surface Book is yellowing on both sides, so I took it into the Microsoft Store in Los Angeles (in the Century City mall).  They told me that I'd need to pay $600 to replace the screen.  It's truly unbelievable to think that I spent $3000 on a computer that needs the screen replaced after a little over a year due to a known defect.  Shame on Microsoft for this.  I'll highly recommend to everyone I know to stay away from the Surface in the future.

Please show them my post and call corporate office if necessary, this is their flagship product and its known issue 

I had the exact same situation as Jeffs did.

MS told me the repairing cost would be $599.00.

I spend more than 2,500.00 around two years ago(Dec of 2015).

The MS guy told me they knew the problem already.

MS must recall or have free fix if the problem is caused by the manufacturer.

Hope they do some responsible solotion for the damaged customers.

I had the exact opposite experience.  The screen of my Surface Book is yellowing on both sides, so I took it into the Microsoft Store in Los Angeles (in the Century City mall).  They told me that I'd need to pay $600 to replace the screen.  It's truly unbelievable to think that I spent $3000 on a computer that needs the screen replaced after a little over a year due to a known defect.  Shame on Microsoft for this.  I'll highly recommend to everyone I know to stay away from the Surface in the future.

Please show them my post and call corporate office if necessary, this is their flagship product and its known issue

I had the exact opposite experience.  The screen of my Surface Book is yellowing on both sides, so I took it into the Microsoft Store in Los Angeles (in the Century City mall).  They told me that I'd need to pay $600 to replace the screen.  It's truly unbelievable to think that I spent $3000 on a computer that needs the screen replaced after a little over a year due to a known defect.  Shame on Microsoft for this.  I'll highly recommend to everyone I know to stay away from the Surface in the future.

It was a six-hour ordeal.  

An hour and fifteen minutes drive to the nearest Microsoft store, three and a half hours working with the in-store technician to try diagnosing and  resolving the yellow tint issue, and then an hour and fifteen drive home. 

The in store technician at rhe Florida Mall was phenomenal. He was kind, patient, and truly invested in resolving the issue to my satisfaction. 

We tried everything from updating the operating system to updating drivers. He tried to get in contact with regional and corporate technicians for assistance without success. 

Originally we replaced my 1 terabyte 15in with a 512 gig 15in since that's the only one they had in store. The yellowing wasn't as bad as my original unit but it was definitely noticeable. 

Curiously their display model which they called a pre-production unit was perfect. But every unit they took out of a box ( we tried a few) had the exact same yellowing /browning issue. 

This saddens me because after much research the Surface Book 2 15-in is unparalleled; there's nothing else like it which is why I was paid the premium price. 

However I believe for the money, this very obvious screen defect should be a non-issue. 

So I returned it ... much to my disappointment as this was my Birthday present to myself. 

The only Silver Lining is that I had not packed off my Surface Pro 4 to a nephew so I atleast have a computer.

Hi Jeff,

The discoloration on the screen can be a hardware related issue. It would be best if you take your device to a Microsoft Store to have it assessed. Our personnel will be able to provide you with the appropriate resolution. Should you need additional assistance, please contact our Answer Desk. If you're outside the US, refer to the Global Customer Service phone numbers to get in touch with the Customer Support in your region.

Feel free to post back if you have any concerns.

Took your advise - took it into a local store here in Dallas and they could not have been greater. Flagship customer service and care. They quickly diagnosed the problem and replaced my Surface Book. As I stated below - the service and care exceeded my expectations. Its refreshing to see a massive company step up and do the right thing by the customer. Well done Microsoft, well done!