Yellow tint on Surface Book Screen

Well, I tried living with my yellow lines on my Surface until it turned off while I was typing.  I followed the instructions I found online to try to get it to comeback on, but it didn't work.  Since I was on vacation, I took it to the nearest MS Store and the employee tried the same fixes I did and he couldn't get it to work either.  Since it was no longer under warranty, he told me I could replace it for $600.

I left my Surface alone for about 7 days, I was surprised when I was able to turn it back on.  I didn't make it to the logon screen because it started smoking on the left-hand side of the computer screen.  MS elevated my issue, I emailed and sent pictures (Which you can't see anything on it.  They didn't want me to plug it back up to try and capture a picture of the smoke.). 

I received this response today from Microsoft support:

"Our engineers have completed their review of your case and pictures. An order can be created for you to have your Surface and power supply shipped to our service center. There they will be inspected, repaired, replaced or returned based on their need. As your Surface is out of its warranty period there would be a charge of 599.00 USD plus any applicable taxes to create the order. If you would like to add to or change the credit card information on your Microsoft account, please visit our support site here.

If you would like to proceed with this order, please let me know and I will set it up for you."

I filed a Consumer Protection Complaint against Microsoft.

Microsoft knows they built some crummy hardwire in these devices and just made a business decision to not stand behind the product and screw their customers.  I recently bought an ASUS computer to replace my Surface.  It will be a long time if ever before I buy anymore hardware from MSFT.

I also didn't have such luck.  I was told the same thing as Tim.  $600 with a limited warranty.

Update on what happened - 

I took my Surface Book 1 into my local Microsoft store - they could not have been nicer. I showed them my unit and they replaced my Surface Book 1 with the new Surface Book 2 model with better specs. They told me they would take my old machine to use it to analyze the issue more - ( my screen was bowing out and it had dark yellowing stains). They believe it had to do with the battery behind the screen. 

End result was they told me this is their "Flagship" product and they wanted me to have a machine I could use with no issues. I would recommend setting an appointment at their store and they should also take care of you. Microsoft did me great and I am a customer for life. 

Jeff 

*** Email address is removed for privacy ***

 Well, I tested your theory, after reading this i took my $3k surface book into the Microsoft store here in Tampa and was told sorry you are of luck. i could pay another $600 for a replacement, but if he were me he would learn to live with the yellow lines. Sorry but i will never buy another Microsoft product. They do not stand by there product when it is a known flaw that they are aware of but still sold the machine.  I guess i wish i had went into your store.

Tim

My surface book 1 has started having the same issue.

yellow bands down the top left and top right and across the top left of the screen

i always close down my surface book when i close the screen or am moving it

I haven't been to see Microsoft here in Australia yet but i'm not holding out much hope based on others comments

Not happy........