I haven't even own mine for 3 yrs yet. I still have 2 weeks to go. Still want the $600
Yellow tint on Surface Book Screen
I have a really noticeable yellow tint stain on all sides of my Surface Book. I spent well over 3 grand roughly a year or two ago on this "State of the Art" machine and now this? I need this fixed - how do I get this resolved? If its past the time limits you still need to fix this issue, I have seen too many posts on this now and it seems like faulty equipment - not something we should have to have already on this machine we invested so much into!!
Surface | Surface Book | Display and screen
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Anonymous
2019-03-30T00:51:51+00:00 -
Anonymous
2019-03-29T16:36:27+00:00 You probably had not owned it for more than 3 years. If the battery swelling and pushing the screen off the frame occurs within 2 yrs and 355 days they will stand behind the customer - if it is 3 yrs and 1 day its the customers problem that they built a defective product.
If you owned it for more than 3 years and they replaced it can you please provide the Microsoft store location that replaced it and the person you dealt with for proof - TIA.
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Anonymous
2019-03-29T04:09:12+00:00 I'm sorry so many people are having this same problem and being charged $600.
I took mine to my nearest Microsoft store and when the tech saw I had the yellow tint problem she immediately went and got a replacement out almost before I finished telling her what was wrong. She explained that the problem was caused by the swelling battery, and when she laid the screen unit down on the table I was shocked to see it was bowed and warped. She told me I shouldn't take it home again to do an additional backup because it could explode. She transferred my data and sent me home with a refurbished replacement machine.
A few days later I received a box designed to send back computer, treating it like hazardous material. They must have gotten their wires crossed, because they had already taken away and replaced the faulty one.
Apparently some stores are demanding payment for out-of-warranty replacements and some are not. Perhaps if people tell them that others are getting free replacements....?
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Anonymous
2019-03-29T01:36:20+00:00 I'm going to try and sue them in small claims court here. Microsoft knows they sold badly engineered and dangerous hardware but wants the customers to pay $600 to fix their problem. It's a disgrace the way they are treating people. It's my understanding that the battery swelling is what is pushing the screen off the frame. Mine didn't start separating from the frame until about 3 yrs and a day but I'm just sh@t out of luck according to Microsoft. I've owned dozens of computers over the years never had one literally fall apart before - I have 15 yr old computers and laptops that still function, I just retired them because the were no longer fast enough. Microsoft sold us lemons and they know it they just don't care. I will never buy another piece of sh@t Microsoft hardware again and plan to migrate to Apples operating system. They lost me forever.
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Anonymous
2019-03-29T01:27:52+00:00 Sorry to hear this:(.