Yellow tint on Surface Book Screen

Anonymous
2017-11-16T17:22:24+00:00

I have a really noticeable yellow tint stain on all sides of my Surface Book. I spent well over 3 grand roughly a year or two ago on this "State of the Art" machine and now this? I need this fixed - how do I get this resolved? If its past the time limits you still need to fix this issue, I have seen too many posts on this now and it seems like faulty equipment - not something we should have to have already on this machine we invested so much into!!

Surface | Surface Book | Display and screen

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  1. Anonymous
    2019-05-01T17:15:09+00:00

    Hi, sorry if this is a dumb question but I am a fresh adult and have never had my own laptop before to take care of.. How did you bring your laptop in for them to check? Did you have to schedule an appointment with the Answer Desk? Or is that just for Windows 10 issues? Did you call 1-877 number the customer support? Or did you just straight up walk in and say "hey I need help with my laptop, please check it" and they did? I don't want to call the wrong people or schedule an appointment where they can't help me so I don't bother anyone who could be helping other people..

    Angie

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  2. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2019-04-23T10:39:46+00:00

    >Mine will not even come on anymore.  When I plug it up it starts smoking.

    PLEASE do not plug in. This is extremely dangerous.

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  3. Anonymous
    2019-04-23T06:45:45+00:00

    I haven't even own mine for 3 yrs yet.  I still have 2 weeks to go.  Still want the $600

    I just had my 2.5 year old Surface Book replaced at a local Microsoft store.  Warranty expired after one year of course... and my 3 year anniversary of purchase was coming up in November 2019.    I purchased online via Best Buy and all I had to show was the email proving delivery (I don't have the actual receipt)

    The store manager took one look at the yellow burn-in lines on the LCD and immediately provided a replacement on the spot - no charge. 

    I had all my data backed up via oneDrive / Dropbox so I just initiated the full hard drive wipe at the store and got all data back on when I got home.  

    Maybe I was lucky.  

    Mine will not even come on anymore.  When I plug it up it starts smoking.  I have take my surface to the Microsoft Store in Vegas and New Orleans, same results - $600.

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  4. Anonymous
    2019-04-22T20:52:20+00:00

    wow congrats! What location?

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  5. Anonymous
    2019-04-22T18:51:31+00:00

    I haven't even own mine for 3 yrs yet.  I still have 2 weeks to go.  Still want the $600

    I just had my 2.5 year old Surface Book replaced at a local Microsoft store.  Warranty expired after one year of course... and my 3 year anniversary of purchase was coming up in November 2019.    I purchased online via Best Buy and all I had to show was the email proving delivery (I don't have the actual receipt)

    The store manager took one look at the yellow burn-in lines on the LCD and immediately provided a replacement on the spot - no charge. 

    I had all my data backed up via oneDrive / Dropbox so I just initiated the full hard drive wipe at the store and got all data back on when I got home.  

    Maybe I was lucky.

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