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I have a really noticeable yellow tint stain on all sides of my Surface Book. I spent well over 3 grand roughly a year or two ago on this "State of the Art" machine and now this? I need this fixed - how do I get this resolved? If its past the time limits you still need to fix this issue, I have seen too many posts on this now and it seems like faulty equipment - not something we should have to have already on this machine we invested so much into!!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Was your Surface bulging anywhere? I am not sure but the pattern I recognize from this thread is that people with noticeable bulges (or at least they mention them in the comments) got their laptop replaced.
I'm having mine with the same problem, but my issue is that I lost the original receipt when I move from NY to SC, so I'm not exactly sure how to approach MS.
That's exactly what mine was doing too.
Mine is not a night light. It seems to burn into the screen the longer it is on the darker it gets.
Mine was doing the same yellowish screen thing! It was the nightlight! THANK YOU!
Initially, I talked to the Microsoft Customer Service who transferred me to the Surface Customer Support folks. The individual I was working with was unable to see the yellow lines because it was a hardware problem and not software. They recommended I take it to the nearest Microsoft Store. I didn't make an appointment I just took my Surface along with the power supply to the local store. The first time they checked it out but did not offer to replace it or repair it because my warranty had expired and I refuse to pay an additional $599 to replace my Surface with a limited warranty. The next time I took it back to the store because my Surface just completely shut down and once again no help only the $599 replacement cost.
I guess it all depend on where you are living because some people have been able to get their Surface replaced for the same issues I'm having and their warranty had expired. My issue has been escalated and now I have to ship my Surface back to Microsoft because I tried to turn it on again and it actually starting smoking. I'll post and update once everything is settled.
