This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I have a really noticeable yellow tint stain on all sides of my Surface Book. I spent well over 3 grand roughly a year or two ago on this "State of the Art" machine and now this? I need this fixed - how do I get this resolved? If its past the time limits you still need to fix this issue, I have seen too many posts on this now and it seems like faulty equipment - not something we should have to have already on this machine we invested so much into!!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
After the yellow screen now the screen is detach on one side totally and I think the computer will became useless soon.
I paid 3500usd for it and its a shame Microsoft dont give support to clients. I am italian and bought this "masterpiece" in USA by Amazon also paying huge import and freight fees.
This is the time to switch to Apple since I heard they offer an amazing customer support world-wide bye bye Mr. Gates
Contact the Consumer Product Safety Commission, like I did. You can file a complaint online and I think Microsoft has 60 days to respond to the complaint. Here's the website:
https://www.saferproducts.gov/CPSRMSPublic/Incidents/ReportIncident.aspx
Same issue here, though it can still be opened and hasn't started smoking yet, but I'd rather not risk any overheating injuries, thank you very much!
It was sent by the retailer we bought it from to the Microsoft Store in Toronto on May 12th, with the request of honoring Quebec's legal warranty, i.e.
Microsoft refused the retailer's request, asked to deal directly with the consumer, then offered us a replacement for $600 USD (bought it for $2300 CA). We provided pictures, and consumer support tried to escalate it, to no avail.
They then basically told us to go back to the retailer, claiming that the legal warranty does not apply (although legally, goods coming from outside Quebec or Canada are also included in our "Consumer Protection Act").
So, next step is bringing the computer back to the retailer (I'm not naming them, because we've had great services and collaboration on this issue from them so far... So I'm waiting for further developments, and might even be giving them a huge thumbs up if they keep it up!) with the information we've managed to gather on the issue, and hopefully let them take it up with Microsoft themselves (given they sold us defective goods that Microsoft apparently knows about, but is refusing to take any responsibility for).
Either way, we're fighting back! And I'll let you know how it goes.
Note: We bought that unit on the last few days of December 2015, I've used it leisurely mainly at home for a little less than 3 years and 5 months... If Microsoft is telling me that this is what's considered a "reasonable length of time" for a $2300 computer, I for one will do anything I can to stay away from their products from that point on, because that is plain ridiculous!
Thanks I will!
Contact the Consumer Product Safety Commission, like I did. You can file a complaint online and I think Microsoft has 60 days to respond to the complaint. Here's the website:
https://www.saferproducts.gov/CPSRMSPublic/Incidents/ReportIncident.aspx
This Is how mine looks currently!
