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I have a really noticeable yellow tint stain on all sides of my Surface Book. I spent well over 3 grand roughly a year or two ago on this "State of the Art" machine and now this? I need this fixed - how do I get this resolved? If its past the time limits you still need to fix this issue, I have seen too many posts on this now and it seems like faulty equipment - not something we should have to have already on this machine we invested so much into!!
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Hi,
I am based in France and there is no store here unfortunately..
My Surface pro 4 is out of warranty, my screen is in the same condition, screen buldged, yellow tints, and support told me : stop using it, and proposed to pay 490euros for replacement with a refurbished laptop.
Any idea?
Thanks
I have a really noticeable yellow tint stain on all sides of my Surface Book. I spent well over 3 grand roughly a year or two ago on this "State of the Art" machine and now this? I need this fixed - how do I get this resolved? If its past the time limits you still need to fix this issue, I have seen too many posts on this now and it seems like faulty equipment - not something we should have to have already on this machine we invested so much into!!
I see, thank you for this info.
Update on what happened -
I took my Surface Book 1 into my local Microsoft store - they could not have been nicer. I showed them my unit and they replaced my Surface Book 1 with the new Surface Book 2 model with better specs. They told me they would take my old machine to use it to analyze the issue more - ( my screen was bowing out and it had dark yellowing stains). They believe it had to do with the battery behind the screen.
End result was they told me this is their "Flagship" product and they wanted me to have a machine I could use with no issues. I would recommend setting an appointment at their store and they should also take care of you. Microsoft did me great and I am a customer for life.
Jeff
*** Email address is removed for privacy ***
They did quite the opposite for me, I called them up, confirmed that the issue was with the battery as they asked me to conduct many tests, and in the end wanted to charge me for a replacement even though it's a flaw in the design.
Now another issue. If I pull of the charger, the whole laptop switches off. It's constantly switching between charging and dis-charging.
I still haven't seen anything I want to replace my SB. I ordered a SB2 15". Even though it was an i7, it couldn't keep up opening Power BI dashboards compared to a company provided i5 (I've got used to the quality of the SB screen, difficult to go back).
Such a shame Microsoft don't want to properly acknowledge this issue.
