Yellow tint on Surface Book Screen

Anonymous
2017-11-16T17:22:24+00:00

I have a really noticeable yellow tint stain on all sides of my Surface Book. I spent well over 3 grand roughly a year or two ago on this "State of the Art" machine and now this? I need this fixed - how do I get this resolved? If its past the time limits you still need to fix this issue, I have seen too many posts on this now and it seems like faulty equipment - not something we should have to have already on this machine we invested so much into!!

Surface | Surface Book | Display and screen

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  1. Anonymous
    2020-04-19T15:28:40+00:00

    Go to a Microsoft store (after this Coronavirus mess) and go when the store has a lot of people. Voice your displeasure and get louder if you have to and they will want to get you out of the store. If you don't have a Microsoft Store, call them and don't get off until you have spoken to the supervisors. Tweet them, post Facebook messages ... don't allow them to force your hand. Fight them back, post pictures and insist they rectify the issue.

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  2. Anonymous
    2020-04-19T09:06:28+00:00

    Same ill experience with me too brother. Microsoft asked for 400$ for changing the screen. It's disgraceful. I am regretting each moment purchasing this flawed product. Should have brought MacBook.

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  3. Anonymous
    2020-04-19T04:47:43+00:00

    Warranty - no. I took it into a packed store and spoke kinda loud - they wanted me out ASAP and exchanged it on the spot.

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  4. Anonymous
    2020-04-19T03:49:43+00:00

    Update on what happened - 

    I took my Surface Book 1 into my local Microsoft store - they could not have been nicer. I showed them my unit and they replaced my Surface Book 1 with the new Surface Book 2 model with better specs. They told me they would take my old machine to use it to analyze the issue more - ( my screen was bowing out and it had dark yellowing stains). They believe it had to do with the battery behind the screen. 

    End result was they told me this is their "Flagship" product and they wanted me to have a machine I could use with no issues. I would recommend setting an appointment at their store and they should also take care of you. Microsoft did me great and I am a customer for life. 

    Jeff 

    *** Email address is removed for privacy ***

    Hi Jeff,

    Was your Surface still under warranty?  Should I still try going to MS store if my Surface Book is already out of warranty a year ago?

    Thanks,

    Wes

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  5. Anonymous
    2020-04-09T10:59:10+00:00

    Complaint filed too.

    Will update this forum

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