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I have a really noticeable yellow tint stain on all sides of my Surface Book. I spent well over 3 grand roughly a year or two ago on this "State of the Art" machine and now this? I need this fixed - how do I get this resolved? If its past the time limits you still need to fix this issue, I have seen too many posts on this now and it seems like faulty equipment - not something we should have to have already on this machine we invested so much into!!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Microsoft is uncontactable on the phone! You would hope somebody like Microsoft could better manage this process as it is a known hardware design floor. If it was a Dell/Apple product it wouldn't be this difficult to get assistance or help. My business runs thirty laptops for consultants and techs. I will certainly be reviewing who we procure from in the near future.
Exactly on the same boat brother, except mine is the Manhattan showroom, Newyork
I have purchased many Surface Pros for myself and my team. I then purchased a Surface Book with an extended warranty due to the price of the device.
The Surface book started to show discolouration on the left hand and right-hand side of the screen. I took the device back to the store a number of times whilst in Warranty and was advised it may not get worse. It has now got worse with more burn marks around the screen and the screen starting to cup. I have not been able to take it back to the Pitt St Mall store due to COVID and assume this device will need to go in the bin as I have been reading and appears to be a hardware design fault. Very disappointed!!
So I have the same problem with the yellow tint on the screen of my Surface Laptop 1.
Not only does my screen have a tint, it also is a bit loose and not as stable as before.
The thing is, I come from Germany and there is no Microsoft Store here.
Reading all the comments about everyone and their problems with the Microsoft Support makes me not want to send my laptop in for service and replacement.
In fact, I am just afraid I am losing time and money for shipping, because I need my device for my studies.
I still have a few months of my warranty left; should i just do it?
Contact Microsoft by phone and don't delay. If your screen is loose it is because the battery is bulging and it might explode
If microsoft insist on you sending you current machine back to them, it goes by courier to somewhere in Germany. With my Surface Pro they were satisfied with photos accompanied by a print of their email alongside to prove my honesty. I did have to keep ringing every few days to get the replacement "approved" but once approved it arrived with a few days and comes from Germany
Go for it
So I have the same problem with the yellow tint on the screen of my Surface Laptop 1.
Not only does my screen have a tint, it also is a bit loose and not as stable as before.
The thing is, I come from Germany and there is no Microsoft Store here.
Reading all the comments about everyone and their problems with the Microsoft Support makes me not want to send my laptop in for service and replacement.
In fact, I am just afraid I am losing time and money for shipping, because I need my device for my studies.
I still have a few months of my warranty left; should i just do it?
