Yellow tint on Surface Book Screen

Anonymous
2017-11-16T17:22:24+00:00

I have a really noticeable yellow tint stain on all sides of my Surface Book. I spent well over 3 grand roughly a year or two ago on this "State of the Art" machine and now this? I need this fixed - how do I get this resolved? If its past the time limits you still need to fix this issue, I have seen too many posts on this now and it seems like faulty equipment - not something we should have to have already on this machine we invested so much into!!

Surface | Surface Book | Display and screen

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  1. Anonymous
    2021-06-23T19:51:31+00:00

    Hi all,

    This is an update to my service request (order replacement: 1523729390): it was not good.

    I was very satisfied with the process but only until I started to setup the replacement.

    • June 8 - I started the process (contacted support) to open a replacement.
    • June 15 - I sent the defective unit thru UPS
    • June 18 - They received it in their center in El Paso, TX
    • June 19 - They sent the replacement
    • June 23 - I received the replacement

    I was expecting that the tech or service engineers would have done a job at testing it before sending it but it seems that didn't happen. However, I am still updating the system drivers and hopefully, it will get this fixed.

    It would be soooo disappointed if this will not go away...

    I am very familiar with this issue as I have done all recommended troubleshooting way before I got yellow tints and battery bulging on my laptop.

    But if there is a new fix, I'm open to doing it...

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  2. Anonymous
    2021-06-16T15:03:14+00:00

    I decided to not trust Microsoft in replacements. I got word from at least 10 sources, the replacement still has the default batteries. I decide to drop the surface books for now and went with a Lenovo Yoga. Same specs as the surface, got it on sale at Costco and it was $800 cheaper without the tablet function, saving on dual batteries and this laptop work wonderfully.

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  3. Anonymous
    2021-06-16T13:41:23+00:00

    Hi all,

    I went for the replacement which costs $600.

    It is for the surface book with performance base.

    I know it's frustrating but for a laptop i have used for 4 years in work and play (as in heavy gameplay and video editing), the cost is worth it. I just hope it doesn't happen again. I'll keep you posted about the status of the replacement laptop.

    Their customer service have been so far great.

    Regards,

    Eddie

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  4. matt howell 3,511 Reputation points
    2021-06-11T15:58:45+00:00

    I guess Msft is hoping some people will go for the replacement offer. If I was paying for the SB myself, I'd definitely file a BBB complaint.

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  5. Anonymous
    2021-06-11T03:22:30+00:00

    Good luck. I've finally given up. After speaking with multiple people about my Surface Book's battery swelling, the best I got was a gracious offer to charge me another $900 for a refurbished Surface Book that WILL have the same issue. I'm done. Now, I need to find out how to dispose of a laptop with a hazardous battery.

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