I've drafted a letter to Microsoft's Corporate and Legal Affairs office in the UK asking for their assistance and guidance on this matter. It'll get posted tomorrow and I'll keep you all updated with progress! Here's hoping...
Surface Pro 3 LGC Battery Degradation
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Anonymous
Split from this thread.
Split from this thread.
It was suggested that I open a new thread for this issue that I am having.
Since the Win 10 Anniversary update, I was not able to turn on my Surface Pro 3 i7 512GB with LGC LGC Battery without having it plugged in with the power supply or docking (I own a total of Three Surface Pro 3 Docks at home and 2 offices). It always said "82%, Plugged in, Not Charging", and would always instantly turn off once I pulled off the power supply tab.
I had spoke with a Technical Agent online, had my Pro 3 remote accessed, did all the proposed solutions, and even had a call from Bellevue, WA (I live in Hong Kong) before I found out that it was a software issue as stated by Microsoft.
With Auto Update turned on, I was notified that I should restart my Pro 3 this morning while I was on the docking station. I was happy that this issue was going to be resolved, but now I am disappointed that this firmware update did nothing for my Pro 3.
I'm hoping that someone out there has some suggestions.
Thank You.
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Anonymous
2016-11-22T15:20:16+00:00 -
Anonymous
2016-11-22T16:20:19+00:00 I've drafted a letter to Microsoft's Corporate and Legal Affairs office in the UK asking for their assistance and guidance on this matter. It'll get posted tomorrow and I'll keep you all updated with progress! Here's hoping...
LIKE
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Anonymous
2016-11-23T00:17:48+00:00 I've drafted a letter to Microsoft's Corporate and Legal Affairs office in the UK asking for their assistance and guidance on this matter....
I will support you!
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Anonymous
2016-11-23T14:07:37+00:00 Letter has been sent. I've asked for a response by 5th December so let's see what happens.
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Anonymous
2016-11-26T19:06:38+00:00 Greg - I just found this article and discover I missed part of the procedure to install the 'firmware update'. First off when I installed the update my Surface Pro 3 was connected to the surface Docking Station and, of course, all of the USB devices I use and an external monitor. Second, while the Surface has been restarted multiple times since, I didn't restart it immediately after the installation and then restart it, all while being on the AC power adapter.
Apparently those steps were necessary as I still have the battery issues they were expected to repair. Basically if the Surface goes into standby mode from not being used - while on the dock or not - it gets quite hot and the battery drains very fast. Shutting down completely and restarting usually fixes the problem until it next goes into standby mode.
Is there a place I can go to re-download the firmware update and re-install it following the procedures described? Or do you have any other suggestions on how to fix the problem?
Thanks