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Split from this thread.
Split from this thread.
It was suggested that I open a new thread for this issue that I am having.
Since the Win 10 Anniversary update, I was not able to turn on my Surface Pro 3 i7 512GB with LGC LGC Battery without having it plugged in with the power supply or docking (I own a total of Three Surface Pro 3 Docks at home and 2 offices). It always said "82%, Plugged in, Not Charging", and would always instantly turn off once I pulled off the power supply tab.
I had spoke with a Technical Agent online, had my Pro 3 remote accessed, did all the proposed solutions, and even had a call from Bellevue, WA (I live in Hong Kong) before I found out that it was a software issue as stated by Microsoft.
With Auto Update turned on, I was notified that I should restart my Pro 3 this morning while I was on the docking station. I was happy that this issue was going to be resolved, but now I am disappointed that this firmware update did nothing for my Pro 3.
I'm hoping that someone out there has some suggestions.
Thank You.
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Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
My lgc battery is at 2 cycles no battery present 100% charged. Dies immediately when unplugged. Nice 900 dollar paperweight
Yeah its frustrating to say the least. 2 Cycles? Is this just out of the box Surface Pro 3? What is your full charge battery capacity? My cycle count was 177 yesterday, it is at 199 today after one full discharge/recharge.
I'm back too again. Although technically mine was fixed with the firmware update, I'm not sure if it was fully fixed. I've been working on it for exactly a week now and i'm noticing something odd. So my battery went from recognizing only 5000 mWh to now 39,000 mWh but each time I use this during the day and charge in the evening, I noticed a couple of hundred mWh is unusable. so in this past week, I went from 39000mWh down to 38000 mWh and seems to progressively get lower each day I use it. Any thoughts? Oh and I forgot to mention my cycle count is currently at 436. Yeah, I use it a lot.
I am in the same situation on a fresh install. Every since the new update I have been seeing inflated charge counts and loosing a few mWh per charge. Very troubling for such an expensive device. At some point MS needs to just face the music and fix users devices. I was seriously considering upping to the next Pro or a Surface Book but this has me concerned. It is not like a regular laptop where you can just buy a new battery. I have devices that are older, but little to no battery degradation.
After a burning it until shutdown today and giving it a 5hr charge, it dropped to 37,688 for today (not pictured 11/18)....sigh
Looks like roughly 1000mWh lost peer week which will drag my battery down to 0mWh in about 5 months dpending on how many times I need to charge it. Microsoft will either make lifelong proponents or opponents with this mess. They need to just suck it up and start recalling devices. I have an i7 512gb device that's way too expensive to turn into a brick in a couple of months.
Looks like roughly 1000mWh lost peer week which will drag my battery down to 0mWh in about 5 months dpending on how many times I need to charge it. Microsoft will either make lifelong proponents or opponents with this mess. They need to just suck it up and start recalling devices. I have an i7 512gb device that's way too expensive to turn into a brick in a couple of months.
I too am now having battery issues on my Surface Pro 3, Windows shows a battery level of 58% when it is plugged in. Although it states "not charging". As soon as the cable is unplug my Surface shuts off and will not turn back on until I plug in the charger again. I took it to Best Buy, where I purchased my Surface. I am three (3) months outside of my warranty so I can pay a third party to replace the internal battery (Approximately $450), or by a new Surface.
Very disappointing! Sounds like this has been an issue for a while and MicroSoft has done nothing to advise their customers, nor have they provided a reasonable solution.
I'm not a tech person so I do not know how to review the battery history. However, I was able to work remote perfectly fine without connection to the power supply throughout the week, then over the weekend the issue noted above occurred. The following Monday, I received the news from Best Buy Geek Squad.
I am a very unhappy customer at this point..
So, MicroSoft, if I was to send my Surface back for repair, what would be the actual cost? Is replacement of the internal battery, the only option?
