Surface Pro 3 LGC Battery Degradation

Anonymous
2017-02-16T00:04:44+00:00

Split from this thread.

Split from this thread.

It was suggested that I open a new thread for this issue that I am having.

Since the Win 10 Anniversary update, I was not able to turn on my Surface Pro 3 i7 512GB with LGC LGC Battery without having it plugged in with the power supply or docking (I own a total of Three Surface Pro 3 Docks at home and 2 offices). It always said "82%, Plugged in, Not Charging", and would always instantly turn off once I pulled off the power supply tab.

I had spoke with a Technical Agent online, had my Pro 3 remote accessed, did all the proposed solutions, and even had a call from Bellevue, WA (I live in Hong Kong) before I found out that it was a software issue as stated by Microsoft.

With Auto Update turned on, I was notified that I should restart my Pro 3 this morning while I was on the docking station. I was happy that this issue was going to be resolved, but now I am disappointed that this firmware update did nothing for my Pro 3.

I'm hoping that someone out there has some suggestions.

Thank You.

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  1. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2016-08-31T18:03:27+00:00

    Alois,

    Can you open device manager and check the battery driver and see if anything is yellow banged out and what the error code is?

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  2. Anonymous
    2016-08-31T18:17:19+00:00

    there marked it functions normally

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  3. Anonymous
    2016-09-09T20:56:24+00:00

    The recent firmware update was installed on my Surface Pro 3 although it has the LGC battery. Before the update, I was getting over 4 hours from the battery. Now I'm lucky if it goes over 1 and a half hours before turning itself off. I've tried running the battery down now and again and recharging and it has crept up from about 1'20" to about 1'30" but I was expecting it to calibrate faster that it has.

    Is there anything I can do about this?

    I just did a battery report and uploaded it to my Dropbox, in case it's useful.

    https://dl.dropboxusercontent.com/u/254064/surface-pro-3-battery-report.html

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  4. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2016-09-09T21:03:48+00:00

    The firmware was for Simplo batteries only. Something different is happening here. Have you tried uninstalling the battery driver (don't delete it) and restarting?

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  5. Anonymous
    2016-09-11T19:57:53+00:00

    I haven't tried uninstalling the battery driver because I assumed that it was a calibration problem. I posted as a separate thread because the post at the top of this thread didn't seem to relate in any way to my problem. I then got an email saying that it had been moved to a Discussion thread, then another saying that it had been moved again to a Question thread, and that I should have posted it as a Question in the first place - which I had. So I'm more confused than ever.

    You say something different is happening here, and I can believe that. But it started the next time I used the Surface after the firmware update was installed.

    Last night I uninstalled the battery driver without deleting it and then restarted. I took the Surface out today to use on-the-go and got about an hour and a half use before it shut down. In other words, nothing seems to have changed.

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