Hi,
These steps worked to install the patch, but unfortunately the patch does not resolve my issue. Are there any other patches that will be coming out to resolve this issue?
Surface Pro 3 LGC Battery Degradation
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Anonymous
Split from this thread.
Split from this thread.
It was suggested that I open a new thread for this issue that I am having.
Since the Win 10 Anniversary update, I was not able to turn on my Surface Pro 3 i7 512GB with LGC LGC Battery without having it plugged in with the power supply or docking (I own a total of Three Surface Pro 3 Docks at home and 2 offices). It always said "82%, Plugged in, Not Charging", and would always instantly turn off once I pulled off the power supply tab.
I had spoke with a Technical Agent online, had my Pro 3 remote accessed, did all the proposed solutions, and even had a call from Bellevue, WA (I live in Hong Kong) before I found out that it was a software issue as stated by Microsoft.
With Auto Update turned on, I was notified that I should restart my Pro 3 this morning while I was on the docking station. I was happy that this issue was going to be resolved, but now I am disappointed that this firmware update did nothing for my Pro 3.
I'm hoping that someone out there has some suggestions.
Thank You.
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Surface | Surface Pro | Display and screen
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301 answers
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Anonymous
2016-11-13T15:35:49+00:00 -
Anonymous
2016-11-13T15:59:16+00:00 never worked for me still get the restart to complete the update
then on restart it gets to about 90% white in the box on firmware update then gives up
i still have error code 14 on the device manager embedded controller firmware
I can only install hardware updates ,but firmware updates keep saying restart to complete the update
everytime i turn the surface on it tries to update but fails everytime
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Anonymous
2016-11-16T00:56:03+00:00 Hadn't seen an update or anyone posting anything for a few days and don't want this thread to die. Microsoft, we need a fix. It's clear the last one didn't work.
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Anonymous
2016-11-16T01:07:07+00:00 You can tweet at surface support and link the thread to try and get attention to it.
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Anonymous
2016-11-16T01:10:16+00:00 I get update downloaded. It installs but when reboot happens it will get up to about 1/8 bar on the install then go to boot. when you look at it in the device manager it says it needs a reboot every time and does not show up in update history as installed... shows needs reboot.. Battery shows not installed but meter shows 100% charged.