Surface Pro 3 LGC Battery Degradation

Anonymous
2017-02-16T00:04:44+00:00

Split from this thread.

Split from this thread.

It was suggested that I open a new thread for this issue that I am having.

Since the Win 10 Anniversary update, I was not able to turn on my Surface Pro 3 i7 512GB with LGC LGC Battery without having it plugged in with the power supply or docking (I own a total of Three Surface Pro 3 Docks at home and 2 offices). It always said "82%, Plugged in, Not Charging", and would always instantly turn off once I pulled off the power supply tab.

I had spoke with a Technical Agent online, had my Pro 3 remote accessed, did all the proposed solutions, and even had a call from Bellevue, WA (I live in Hong Kong) before I found out that it was a software issue as stated by Microsoft.

With Auto Update turned on, I was notified that I should restart my Pro 3 this morning while I was on the docking station. I was happy that this issue was going to be resolved, but now I am disappointed that this firmware update did nothing for my Pro 3.

I'm hoping that someone out there has some suggestions.

Thank You.

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Surface | Surface Pro | Display and screen

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  1. Anonymous
    2016-11-11T18:54:03+00:00

    Has anyone tried to run Ubuntu on their SP3?  If this is a software problems it might be windows specific and that could really answer a lot of questions if the battery is somehow better managed in Linux.

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  2. Anonymous
    2016-11-11T22:58:03+00:00

    If you are unable to install Windows Updates because you are below 40% and the battery will not charge above that you can do the following.  This will remove the battery temporarily and Windows will allow you to update.

    Step 1: Plug in your Surface.

    Step 2: Select the search box in the taskbar, enter device manager, and in the search results, select Device Manager.

    Step 3: Select the arrow next to the Batteries category.

    Step 4: Double-click Microsoft Surface ACPI-Compliant Control Method Battery, and under the Driver tab, select Uninstall > OK.

    Step 5: Install Windows Updates.

    Step 6:  Go to Start, and select Power > Restart.

    Restarting should reinstall the battery driver for you.

    Depending on how many pending updates you have, the steps above may need to be used multiple times.

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  5. Anonymous
    2016-11-12T01:02:18+00:00

    The firmware controller still has a splat after reboot.  This did not help in my case at least

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