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Split from this thread.
Split from this thread.
It was suggested that I open a new thread for this issue that I am having.
Since the Win 10 Anniversary update, I was not able to turn on my Surface Pro 3 i7 512GB with LGC LGC Battery without having it plugged in with the power supply or docking (I own a total of Three Surface Pro 3 Docks at home and 2 offices). It always said "82%, Plugged in, Not Charging", and would always instantly turn off once I pulled off the power supply tab.
I had spoke with a Technical Agent online, had my Pro 3 remote accessed, did all the proposed solutions, and even had a call from Bellevue, WA (I live in Hong Kong) before I found out that it was a software issue as stated by Microsoft.
With Auto Update turned on, I was notified that I should restart my Pro 3 this morning while I was on the docking station. I was happy that this issue was going to be resolved, but now I am disappointed that this firmware update did nothing for my Pro 3.
I'm hoping that someone out there has some suggestions.
Thank You.
Attachment
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I've installed the update and did the double restart as listed. My Surface still experiences the same issue caused by the previous firmware update - as soon as I detach the power, the Surface turns off. Can anyone sound off with the same? Looks like the "fix" wasn't an actual fix after all.
Look like you need to try again Microsoft. Third firmware update's the charm?
This fix won't work for me. I have below 40% charge, and my battery will not charge. Windows Update will not allow the install to proceed. Please advise on how to proceed.
Just installed the firmware update. No improvement. Battery still stuck at 75% and not charging.
MICROSOFT, TRY AGAIN!
Dear Greg,
Don't you think it's a little bit absurd to impose a minimum battery level for the firmware fixing the same faulty battery?
Just like many surface owners, I have 0% battery level so I can't install any firmware update completely.
I just wish MS cared enough to at least issue a workaround for this.
By the way, good luck with the surface studio!
on my Surface Pro 3 i5 256GB with LGC LGC Battery
Battery life drops to nothing when I unplug charger and then device turns off
since Several months ago. this problem is very uncomfortable
Battery report
COMPUTER NAME MOHAMMAD SYSTEM PRODUCT NAME Microsoft Corporation Surface Pro 3 BIOS 3.11.1550 06/30/2016 OS BUILD 14393.351.amd64fre.rs1_release_inmarket.161014-1755 PLATFORM ROLE Slate CONNECTED STANDBY Supported REPORT TIME 2016-11-08 19:05:35 Installed batteries
Information about each currently installed battery
NAME X883815 MANUFACTURER LGC-LGC SERIAL NUMBER 1151211524 CHEMISTRY LION DESIGN CAPACITY mWh FULL CHARGE CAPACITY mWh CYCLE COUNT 215 Recent usage
Power states over the last 3 days
2016-11-08 16:29:02 Active AC 39 % mWh 16:29:02 Suspended 39 % mWh 16:32:28 Active AC 39 % mWh 16:43:00 Suspended 39 % mWh 16:47:32 Active AC 39 % mWh 18:29:00 Suspended 39 % mWh 18:30:25 Active AC 39 % mWh 19:05:00 Report generated AC 39 %
The my problem persists yet still.
are we still waiting ?
