Surface Pro 3 LGC Battery Degradation

Anonymous
2017-02-16T00:04:44+00:00

Split from this thread.

Split from this thread.

It was suggested that I open a new thread for this issue that I am having.

Since the Win 10 Anniversary update, I was not able to turn on my Surface Pro 3 i7 512GB with LGC LGC Battery without having it plugged in with the power supply or docking (I own a total of Three Surface Pro 3 Docks at home and 2 offices). It always said "82%, Plugged in, Not Charging", and would always instantly turn off once I pulled off the power supply tab.

I had spoke with a Technical Agent online, had my Pro 3 remote accessed, did all the proposed solutions, and even had a call from Bellevue, WA (I live in Hong Kong) before I found out that it was a software issue as stated by Microsoft.

With Auto Update turned on, I was notified that I should restart my Pro 3 this morning while I was on the docking station. I was happy that this issue was going to be resolved, but now I am disappointed that this firmware update did nothing for my Pro 3.

I'm hoping that someone out there has some suggestions.

Thank You.

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Surface | Surface Pro | Display and screen

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  1. Anonymous
    2016-11-07T08:07:58+00:00

    Lets hope we can get this fix/resolution by this X'MAS!

    Thanks Barb, Greg, and Guia

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  2. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2016-11-07T10:25:50+00:00

    http://www.newegg.com/Product/Product.aspx?Item=9SIA5E650R7839&ignorebbr=1&cm_re=PPSSULELEMLYON-_-9SIA5E650R7839-_-Product  is this a refurb? Be sure to read reviews  http://www.newegg.com/Always-Deals about false advertising, refurbs, packaging - caveat emptor.

    >>Newegg is running a promo on new SP3 265 for just 650.

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  3. Anonymous
    2016-11-08T16:26:11+00:00

    on my Surface Pro 3 i5 256GB with LGC LGC Battery

    Battery life drops to nothing when I unplug charger and then device turns off

    since Several months ago. this problem is very uncomfortable

    Battery report

    COMPUTER NAME MOHAMMAD
    SYSTEM PRODUCT NAME Microsoft Corporation Surface Pro 3
    BIOS 3.11.1550 06/30/2016
    OS BUILD 14393.351.amd64fre.rs1_release_inmarket.161014-1755
    PLATFORM ROLE Slate
    CONNECTED STANDBY Supported
    REPORT TIME 2016-11-08 19:05:35

    Installed batteries

    Information about each currently installed battery

    NAME X883815
    MANUFACTURER LGC-LGC
    SERIAL NUMBER 1151211524
    CHEMISTRY LION
    DESIGN CAPACITY mWh
    FULL CHARGE CAPACITY mWh
    CYCLE COUNT 215

    Recent usage

    Power states over the last 3 days

    2016-11-08 16:29:02 Active AC 39 % mWh
    16:29:02 Suspended 39 % mWh
    16:32:28 Active AC 39 % mWh
    16:43:00 Suspended 39 % mWh
    16:47:32 Active AC 39 % mWh
    18:29:00 Suspended 39 % mWh
    18:30:25 Active AC 39 % mWh
    19:05:00 Report generated AC 39 % mWh

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  4. Anonymous
    2016-11-08T20:05:15+00:00

    Hello everyone,

     

    We are aware of a battery issue that is affecting a limited number of Surface Pro 3 users. We can confirm that the issue affecting these customers was not caused by the software updates issued on August 29th. Our team is actively looking in to the issue to determine the cause and identify a fix. We will post an update as soon as we have more information to share.  

     

    Greg

    Hello everyone,

    Thanks for your patience while we identified a fix for this issue. We have now completed our testing of an update and it has passed our quality assurance process.

    The update, “System Firmware Update - 11/7/2016”, is now available to install from Windows Update.

    Before installing this update, ensure that your Surface Pro 3 is plugged directly in to AC power using the standard AC power adapter (do not use the Surface Docking Station), disconnect any USB devices or external monitors, and check that Windows shows a 40% charge or greater when you hover over the icon in the taskbar before you begin.

    Once you install the update, please select Restart now (do not shutdown). After your Surface restarts, please manually restart it a second time to complete the process. For more information, please see our Surface Pro 3 Battery FAQ article.

    If you’re having trouble charging your Surface, you get a low-battery error, or your Surface turns off when you unplug it, the steps in our Surface battery won’t charge article can help you pinpoint the problem. Should you need any further assistance, please contact us.

    Thanks again.

    Greg

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  5. Anonymous
    2016-11-08T20:15:13+00:00

    "check that Windows shows a 40% charge or greater when you hover over the icon in the taskbar before you begin"

    I assume this is not for people who's battery will not charge at all?

    Thanks,

    Henry

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