Surface Pro 3 LGC Battery Degradation

Anonymous
2017-02-16T00:04:44+00:00

Split from this thread.

Split from this thread.

It was suggested that I open a new thread for this issue that I am having.

Since the Win 10 Anniversary update, I was not able to turn on my Surface Pro 3 i7 512GB with LGC LGC Battery without having it plugged in with the power supply or docking (I own a total of Three Surface Pro 3 Docks at home and 2 offices). It always said "82%, Plugged in, Not Charging", and would always instantly turn off once I pulled off the power supply tab.

I had spoke with a Technical Agent online, had my Pro 3 remote accessed, did all the proposed solutions, and even had a call from Bellevue, WA (I live in Hong Kong) before I found out that it was a software issue as stated by Microsoft.

With Auto Update turned on, I was notified that I should restart my Pro 3 this morning while I was on the docking station. I was happy that this issue was going to be resolved, but now I am disappointed that this firmware update did nothing for my Pro 3.

I'm hoping that someone out there has some suggestions.

Thank You.

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Surface | Surface Pro | Display and screen

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  1. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2016-08-31T16:13:01+00:00

    Are you docked or undocked? If you unplug, does it shut down?

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  3. Anonymous
    2016-08-31T16:17:23+00:00

    same probleme, you'll make a fix?

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  4. Anonymous
    2016-08-31T16:46:20+00:00

    I contacted the live chat and I said That a second patch should arrive in a week

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  5. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2016-08-31T17:55:30+00:00

    please post the chat transcript. this is not the case.

    >>I contacted the live chat and I said That a second patch should arrive in a week

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