Surface Pro 3 LGC Battery Degradation

Anonymous
2017-02-16T00:04:44+00:00

Split from this thread.

Split from this thread.

It was suggested that I open a new thread for this issue that I am having.

Since the Win 10 Anniversary update, I was not able to turn on my Surface Pro 3 i7 512GB with LGC LGC Battery without having it plugged in with the power supply or docking (I own a total of Three Surface Pro 3 Docks at home and 2 offices). It always said "82%, Plugged in, Not Charging", and would always instantly turn off once I pulled off the power supply tab.

I had spoke with a Technical Agent online, had my Pro 3 remote accessed, did all the proposed solutions, and even had a call from Bellevue, WA (I live in Hong Kong) before I found out that it was a software issue as stated by Microsoft.

With Auto Update turned on, I was notified that I should restart my Pro 3 this morning while I was on the docking station. I was happy that this issue was going to be resolved, but now I am disappointed that this firmware update did nothing for my Pro 3.

I'm hoping that someone out there has some suggestions.

Thank You.

Attachment

Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

301 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2016-11-04T02:35:55+00:00

    Interesting, so its a firmware issue...

    Was this answer helpful?

    0 comments
  2. Anonymous
    2016-11-04T02:38:23+00:00

    http://www.geniusphonerepair.com/

    Disclaimer, I have not used them, I only went so far as to contact them and learn what the prices were.  I cannot vouch for them.  If anyone does use them though for this I think we'd all be very interested to hear the outcome.

    Was this answer helpful?

    0 comments
  3. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2016-11-04T10:25:34+00:00

    where did you replace it and what did you replace with?

    >>The battery is not the problem. It is a reconfiguration issue in windows update. I have replaced the battery and same issue.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2016-11-04T11:33:49+00:00

    I actually was wondering this myself, if maybe Microsoft is refusing the $200 replacement fee they initially promised to discourage it b/c the problem being software.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2016-11-04T20:47:35+00:00

    I expected as much, and this really ups the ante.

    In essence Microsoft has sent out a package of malicious software that has hacked our SP3 with LGC batteries thereby rendering them crippled.

    Through a deliberate, or at the very least negligent act, they have caused harm to innocent 3rd parties.

    This is very serious.

    Was this answer helpful?

    0 comments