I'm in 100 % agreement
Surface Pro 3 LGC Battery Degradation
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Anonymous
Split from this thread.
Split from this thread.
It was suggested that I open a new thread for this issue that I am having.
Since the Win 10 Anniversary update, I was not able to turn on my Surface Pro 3 i7 512GB with LGC LGC Battery without having it plugged in with the power supply or docking (I own a total of Three Surface Pro 3 Docks at home and 2 offices). It always said "82%, Plugged in, Not Charging", and would always instantly turn off once I pulled off the power supply tab.
I had spoke with a Technical Agent online, had my Pro 3 remote accessed, did all the proposed solutions, and even had a call from Bellevue, WA (I live in Hong Kong) before I found out that it was a software issue as stated by Microsoft.
With Auto Update turned on, I was notified that I should restart my Pro 3 this morning while I was on the docking station. I was happy that this issue was going to be resolved, but now I am disappointed that this firmware update did nothing for my Pro 3.
I'm hoping that someone out there has some suggestions.
Thank You.
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Surface | Surface Pro | Display and screen
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Anonymous
2016-11-04T01:57:07+00:00 Must have been a weird glitch that day because i just signed in now with my original account.... I'm petty sure that i remember reading your Microsoft community forum name (ashton14) in a story someone recently wrote, about the SP3 battery issue. If you have not received help and you were quoted in the story (can't remember which media outlet wrote it), then there's probably less hope for me lol.
Well, I'm deciding to just practice the art of acceptance. As difficult as it is, i have no choice but to accept that I'm stuck with what i purchased. Some companies will recall defective products and some will not - look at Samsung for example - how long did it take before they issued a recall for the note 7? I think over a year and they were literally blowing up!
I don't think first to response or reply or having this issue means that I will get any form of special treatment.
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Anonymous
2016-11-04T02:13:22+00:00 There are third parties that claim they can replace the battery for around 260 usd. Further that they won't break your screen or if they do they'll replace it. I'm personally tempted though I worry that the batteries maybe fine and that replacing them won't actually fix the problem.
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Anonymous
2016-11-04T02:17:49+00:00 What is the name of the company? I can buy a battery for $99, but I can not do the work myself for fear of cracking the screen...
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Anonymous
2016-11-04T02:30:09+00:00 The battery is not the problem. It is a reconfiguration issue in windows update. I have replaced the battery and same issue.