Surface Pro 3 LGC Battery Degradation

Anonymous
2017-02-16T00:04:44+00:00

Split from this thread.

Split from this thread.

It was suggested that I open a new thread for this issue that I am having.

Since the Win 10 Anniversary update, I was not able to turn on my Surface Pro 3 i7 512GB with LGC LGC Battery without having it plugged in with the power supply or docking (I own a total of Three Surface Pro 3 Docks at home and 2 offices). It always said "82%, Plugged in, Not Charging", and would always instantly turn off once I pulled off the power supply tab.

I had spoke with a Technical Agent online, had my Pro 3 remote accessed, did all the proposed solutions, and even had a call from Bellevue, WA (I live in Hong Kong) before I found out that it was a software issue as stated by Microsoft.

With Auto Update turned on, I was notified that I should restart my Pro 3 this morning while I was on the docking station. I was happy that this issue was going to be resolved, but now I am disappointed that this firmware update did nothing for my Pro 3.

I'm hoping that someone out there has some suggestions.

Thank You.

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  1. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2016-10-11T11:12:45+00:00

    I have no way of contacting Greg. I am also unable to get any kind of update

    from my internal contact.

    >> Any chance you can reach out to Greg and ask him to please post an update?

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  2. Anonymous
    2016-10-12T16:41:05+00:00

    Split from this thread.

    No, just observing the other posts.

    I have an exactly two years old LGC battery in a Pro3, reporting +44k mWh while lasting only ~2 h for regular online browsing @ 50% light, 2 m beside the Wifi-router. The 7% Warning comes ~15 seconds after the 10% warning, and from there the device dies in ~2 seconds if I don't manage to grad the charger quick enough. Somerthing is deeply screwed here and simply "resetting" the reported values so that everything appears about normal again for a while, as did the last "fix" is not a trust-building measure if not further information is provided about the underlying causes - it is as mere workaround!

    I did the battery recalibration already several times over the last weeks..no change. All updates applied.

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  4. Anonymous
    2016-10-13T18:22:01+00:00

    Mine got down to about 28k during the SIMPLO malarky, but after the fix, it has risen - although my battery is also LG.  It is now back up to pretty much 100% of the original. Perhaps it's a batch issue? Or mine's being hidden?

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  5. Anonymous
    2016-10-14T20:42:47+00:00

    Has anyone tried resetting from Windows 8 recovery image from this link

    http://www.microsoft.com/surface/en-us/support/warranty-service-and-recovery/downloadablerecoveryimage

    I tried from Windows 10 recovery image but no luck. May be recovering from Windows 8 recovery disk will solve the problem if its due to 29/08/2016 firmware as it would automatically roll back firmware. Kindly someone give it a try and let us know.

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