Surface Pro 3 LGC Battery Degradation

Anonymous
2017-02-16T00:04:44+00:00

Split from this thread.

Split from this thread.

It was suggested that I open a new thread for this issue that I am having.

Since the Win 10 Anniversary update, I was not able to turn on my Surface Pro 3 i7 512GB with LGC LGC Battery without having it plugged in with the power supply or docking (I own a total of Three Surface Pro 3 Docks at home and 2 offices). It always said "82%, Plugged in, Not Charging", and would always instantly turn off once I pulled off the power supply tab.

I had spoke with a Technical Agent online, had my Pro 3 remote accessed, did all the proposed solutions, and even had a call from Bellevue, WA (I live in Hong Kong) before I found out that it was a software issue as stated by Microsoft.

With Auto Update turned on, I was notified that I should restart my Pro 3 this morning while I was on the docking station. I was happy that this issue was going to be resolved, but now I am disappointed that this firmware update did nothing for my Pro 3.

I'm hoping that someone out there has some suggestions.

Thank You.

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Surface | Surface Pro | Display and screen

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  1. Anonymous
    2016-10-06T23:44:41+00:00

    I think I have this problems too. My Surface Pro 4 (i5, 8G, 256G) could only use 3 hours.

    Battery life estimates

    Battery life estimates based on observed drains

    2016-08-07 - 2016-08-14 6:14:33 89:35:57<br><br>18 % / 16 h 6:31:13 93:35:07<br><br>17 % / 16 h
    2016-08-14 - 2016-08-21 6:39:43 103:06:00<br><br>16 % / 16 h 6:57:59 107:48:49<br><br>15 % / 16 h
    2016-08-21 - 2016-08-28 3:39:43 18:15:20<br><br>88 % / 16 h 3:52:03 19:16:46<br><br>83 % / 16 h
    2016-08-28 - 2016-09-04 7:04:22 78:47:08<br><br>20 % / 16 h 7:30:11 83:34:43<br><br>19 % / 16 h
    2016-09-04 - 2016-09-11 5:32:06 109:26:47<br><br>15 % / 16 h 5:53:11 116:23:34<br><br>14 % / 16 h
    2016-09-11 - 2016-09-18 6:42:19 78:22:05<br><br>20 % / 16 h 7:04:56 82:46:29<br><br>19 % / 16 h
    2016-09-18 - 2016-09-25 6:55:15 93:35:41<br><br>17 % / 16 h 7:19:47 99:07:35<br><br>16 % / 16 h
    2016-09-26 6:56:02 61:24:56<br><br>26 % / 16 h 7:17:48 64:37:45<br><br>25 % / 16 h
    2016-09-27 5:09:16 118:51:37<br><br>13 % / 16 h 5:26:21 125:25:32<br><br>13 % / 16 h
    2016-09-28 12:34:57 150:23:00<br><br>11 % / 16 h 13:18:03 158:58:00<br><br>10 % / 16 h
    2016-09-29 3:47:30 84:48:35<br><br>19 % / 16 h 3:59:56 89:26:41<br><br>18 % / 16 h
    2016-09-30 - - - -
    2016-10-01 2:58:47 70:58:00<br><br>23 % / 16 h 3:08:27 74:48:28<br><br>21 % / 16 h
    2016-10-02 - - - -
    2016-10-03 3:43:29 69:41:09<br><br>23 % / 16 h 3:55:24 73:24:03<br><br>22 % / 16 h
    2016-10-04 2:54:23 94:33:56<br><br>17 % / 16 h 3:06:37 101:11:49<br><br>16 % / 16 h
    2016-10-05 3:01:30 95:35:40<br><br>17 % / 16 h 3:13:54 102:07:43<br><br>16 % / 16 h

    Current estimate of battery life based on all observed drains since OS install

    Since OS install 5:24:13 75:36:45<br><br>21 % / 16 h 5:50:05 81:38:51<br><br>20 % / 16 h

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  2. Anonymous
    2016-10-07T16:18:23+00:00

    I've got some good news myself, though I wish it could be good news for all of you. After the 29th August my SP3 went from over 4 hours of charge to between 1.5 and 2.5 hours, and also had the symptom of dropping from 10% to powering down in a matter of seconds. For no apparent reason, this changed today.

    I ran it for an hour from 10am to 11am doing internet forum reading and posting with the battery saver on and the screen at 75%. I was very surprised to see that the battery reported 88% capacity and predicted 9 hours and 9 minutes further usage. It would normally be under 50% with an hour or so predicted.

    Then from 1pm onwards I left it running a video over and over on full screen. I kept the battery saver on and the screen brightness at 75%. At 4pm it reported 36% remaining and predicted a further 2 hours 28 minutes.

    It got to 10% at 5:02pm and then promptly reported 7% and turned off, so that symptom is still there. But it lasted a total of 5 hours and 2 minutes!

    Update History shows that there have been no updates since Windows 1607 was installed on the 30th of September, so I have no idea what caused the Surface to regain its battery. If it's simply taken over a month to calibrate, then there must be something wrong with the battery calibration software. And I note that the predictions are now too high.

    Edit: Almost forgot to say that although the SP3 had been running very hot during the period when the battery capacity was reduced, it seems to run quite cool now.Oh, and it still says 'Not charging' while it's in the dock.

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  3. Anonymous
    2016-10-08T00:12:30+00:00

    The LGC Battery issue recently happened to me, and I jumped from having around 5+ Screen on Time to about 2 ish with battery saver and airplane mode on, maybe take a look at my logs and see if anything can be done.

    Battery report

    COMPUTER NAME DESKTOP-N8K1C5O
    SYSTEM PRODUCT NAME Microsoft Corporation Surface Pro 3
    BIOS 3.11.1550 06/30/2016
    OS BUILD 14393.206.amd64fre.rs1_release.160915-0644
    PLATFORM ROLE Slate
    CONNECTED STANDBY Supported
    REPORT TIME 2016-10-08 06:50:21

    Installed batteries

    Information about each currently installed battery

    NAME X883815
    MANUFACTURER LGC-LGC
    SERIAL NUMBER 1160911364
    CHEMISTRY LION
    DESIGN CAPACITY 42,157 mWh
    FULL CHARGE CAPACITY 38,783 mWh
    CYCLE COUNT 1004

    Recent usage

    Power states over the last 3 days

    2016-10-05 13:11:47 Connected standby AC 95 % 37,673 mWh
    13:11:47 Active AC 95 % 37,673 mWh
    13:11:47 Connected standby AC 95 % 37,673 mWh
    13:11:47 Active AC 95 % 37,673 mWh
    13:13:32 Active Battery 95 % 37,780 mWh
    14:06:58 Connected standby Battery 65 % 25,992 mWh
    14:06:58 Active Battery 65 % 25,992 mWh
    14:07:01 Connected standby Battery 65 % 25,992 mWh
    14:07:02 Active Battery 65 % 25,977 mWh
    14:07:03 Connected standby Battery 65 % 25,962 mWh
    14:37:03 Suspended 65 % 25,756 mWh
    2016-10-07 07:40:36 Connected standby Battery 100 % 38,783 mWh
    07:40:36 Active Battery 100 % 38,783 mWh
    07:40:36 Connected standby Battery 100 % 38,783 mWh
    07:40:47 Active Battery 100 % 38,783 mWh
    08:12:30 Connected standby Battery 87 % 33,866 mWh
    08:12:59 Active Battery 87 % 33,820 mWh
    08:48:29 Connected standby Battery 73 % 28,477 mWh
    08:55:10 Active Battery 72 % 28,014 mWh
    09:14:43 Connected standby Battery 64 % 24,647 mWh
    09:15:14 Active Battery 63 % 24,624 mWh
    09:19:25 Connected standby Battery 62 % 23,986 mWh
    09:29:58 Active Battery 61 % 23,484 mWh
    09:34:00 Connected standby Battery 59 % 22,846 mWh
    10:04:00 Suspended 57 % 21,964 mWh
    10:06:28 Connected standby Battery 56 % 21,614 mWh
    10:06:28 Active Battery 56 % 21,614 mWh
    10:06:35 Connected standby Battery 56 % 21,576 mWh
    10:07:10 Active Battery 56 % 21,561 mWh
    10:53:24 Connected standby Battery 17 % 6,703 mWh
    10:53:25 Active Battery 17 % 6,703 mWh
    10:53:25 Connected standby Battery 17 % 6,703 mWh
    11:23:23 Suspended 17 % 6,445 mWh
    17:41:30 Connected standby AC 16 % 6,316 mWh
    17:41:30 Active AC 16 % 6,316 mWh
    17:41:30 Connected standby AC 16 % 6,316 mWh
    17:42:01 Active AC 17 % 6,445 mWh
    17:58:17 Active Battery 25 % 9,834 mWh
    17:58:20 Active AC 25 % 9,842 mWh
    18:01:34 Active Battery 27 % 10,389 mWh
    18:01:46 Active AC 27 % 10,389 mWh
    18:09:17 Active Battery 29 % 11,233 mWh
    18:09:38 Active AC 29 % 11,187 mWh
    18:21:28 Connected standby AC 33 % 12,730 mWh
    18:23:25 Active AC 34 % 13,072 mWh
    18:41:22 Connected standby AC 41 % 15,861 mWh
    21:10:21 Active AC 99 % 38,578 mWh
    21:20:31 Connected standby AC 99 % 38,578 mWh
    21:43:14 Active AC 101 % 39,216 mWh
    21:48:54 Active Battery 101 % 39,216 mWh
    21:48:54 Connected standby Battery 101 % 39,216 mWh
    21:48:54 Active Battery 101 % 39,216 mWh
    21:48:56 Connected standby Battery 101 % 39,216 mWh
    2016-10-08 06:49:51 Active Battery 93 % 36,153 mWh
    06:49:51 Report generated Battery 93 % 36,153 mWh

    Battery usage

    Battery drains over the last 3 days

    2016-10-05 13:13:32 Active 0:53:25 30 % 11,788 mWh
    14:06:58 Connected standby 0:00:00 - -
    14:06:58 Active 0:00:02 - -
    14:07:01 Connected standby 0:00:01 - 15 mWh
    14:07:02 Active 0:00:00 - 15 mWh
    14:07:03 Connected standby 0:30:00 1 % 206 mWh
    2016-10-07 07:40:36 Connected standby 0:00:00 - -
    07:40:36 Active 0:00:00 - -
    07:40:36 Connected standby 0:00:11 - -
    07:40:47 Active 0:31:43 13 % 4,917 mWh
    08:12:30 Connected standby 0:00:28 - 46 mWh
    08:12:59 Active 0:35:29 14 % 5,343 mWh
    08:48:29 Connected standby 0:06:40 1 % 463 mWh
    08:55:10 Active 0:19:33 9 % 3,367 mWh
    09:14:43 Connected standby 0:00:31 - 23 mWh
    09:15:14 Active 0:04:11 2 % 638 mWh
    09:19:25 Connected standby 0:10:33 1 % 502 mWh
    09:29:58 Active 0:04:01 2 % 638 mWh
    09:34:00 Connected standby 0:30:00 2 % 882 mWh
    10:06:28 Connected standby 0:00:00 - -
    10:06:28 Active 0:00:06 - 38 mWh
    10:06:35 Connected standby 0:00:35 - 15 mWh
    10:07:10 Active 0:46:14 38 % 14,858 mWh
    10:53:24 Connected standby 0:00:00 - -
    10:53:25 Active 0:00:00 - -
    10:53:25 Connected standby 0:29:58 1 % 258 mWh
    17:58:17 Active 0:00:03 - -8 mWh
    18:01:34 Active 0:00:11 - -
    18:09:17 Active 0:00:20 - 46 mWh
    21:48:54 Active 0:00:00 - -
    21:48:54 Connected standby 0:00:00 - -
    21:48:54 Active 0:00:01 - -
    21:48:56 Connected standby 9:00:55 8 % 3,063 mWh
    2016-10-08 06:49:51 Active 0:00:00 - -

    Usage history

    History of system usage on AC and battery

    2016-08-09 - 2016-08-16 5:11:07 29:12:10 5:44:43 9:50:43
    2016-08-16 - 2016-08-23 2:09:56 12:29:55 0:03:25 -
    2016-08-23 - 2016-08-30 13:16:02 23:02:46 13:46:30 13:51:58
    2016-08-30 - 2016-09-06 3:11:04 3:05:25 6:51:10 4:31:43
    2016-09-06 - 2016-09-13 3:45:08 33:20:54 7:30:59 0:07:46
    2016-09-13 - 2016-09-20 1:44:42 39:47:26 40:30:52 0:45:54
    2016-09-20 - 2016-09-27 2:24:08 7:39:24 1:15:23 3:49:10
    2016-09-28 - - - -
    2016-09-29 - - - -
    2016-09-30 0:47:39 7:17:25 2:40:18 0:21:18
    2016-10-01 1:20:26 0:57:56 - -
    2016-10-02 1:21:50 2:58:54 2:08:25 0:45:51
    2016-10-03 1:37:31 0:40:48 - -
    2016-10-04 1:08:59 3:14:14 - -
    2016-10-05 0:53:27 0:30:00 0:01:44 -
    2016-10-06 - - - -
    2016-10-07 2:21:50 3:29:54 1:12:32 2:54:05

    Battery capacity history

    Charge capacity history of the system's batteries

    2016-08-09 - 2016-08-16 43,497 mWh 42,157 mWh
    2016-08-16 - 2016-08-23 42,751 mWh 42,157 mWh
    2016-08-23 - 2016-08-30 41,594 mWh 42,157 mWh
    2016-08-30 - 2016-09-06 41,129 mWh 42,157 mWh
    2016-09-06 - 2016-09-13 40,716 mWh 42,157 mWh
    2016-09-13 - 2016-09-20 40,098 mWh 42,157 mWh
    2016-09-20 - 2016-09-27 39,802 mWh 42,157 mWh
    2016-09-28 39,596 mWh 42,157 mWh
    2016-09-29 39,596 mWh 42,157 mWh
    2016-09-30 39,596 mWh 42,157 mWh
    2016-10-01 39,209 mWh 42,157 mWh
    2016-10-02 38,977 mWh 42,157 mWh
    2016-10-03 39,434 mWh 42,157 mWh
    2016-10-04 39,756 mWh 42,157 mWh
    2016-10-05 39,756 mWh 42,157 mWh
    2016-10-06 39,756 mWh 42,157 mWh
    2016-10-07 39,094 mWh 42,157 mWh

    Battery life estimates

    Battery life estimates based on observed drains

    2016-08-09 - 2016-08-16 4:00:32 170:06:46<br><br>9 % / 16 h 3:53:07 164:52:20<br><br>10 % / 16 h
    2016-08-16 - 2016-08-23 3:50:17 74:05:56<br><br>22 % / 16 h 3:47:05 73:04:10<br><br>22 % / 16 h
    2016-08-23 - 2016-08-30 4:34:27 32:11:15<br><br>50 % / 16 h 4:38:10 32:37:23<br><br>49 % / 16 h
    2016-08-30 - 2016-09-06 3:38:47 54:27:21<br><br>29 % / 16 h 3:44:15 55:49:01<br><br>29 % / 16 h
    2016-09-06 - 2016-09-13 5:16:18 74:54:19<br><br>21 % / 16 h 5:27:30 77:33:23<br><br>21 % / 16 h
    2016-09-13 - 2016-09-20 3:12:29 91:30:26<br><br>17 % / 16 h 3:22:22 96:12:22<br><br>17 % / 16 h
    2016-09-20 - 2016-09-27 3:48:53 88:52:28<br><br>18 % / 16 h 4:02:25 94:07:58<br><br>17 % / 16 h
    2016-09-28 - - - -
    2016-09-29 - - - -
    2016-09-30 2:45:18 142:11:59<br><br>11 % / 16 h 2:55:59 151:23:49<br><br>11 % / 16 h
    2016-10-01 3:50:46 30:54:17<br><br>52 % / 16 h 4:08:07 33:13:42<br><br>48 % / 16 h
    2016-10-02 4:24:31 27:39:26<br><br>58 % / 16 h 4:46:06 29:54:49<br><br>53 % / 16 h
    2016-10-03 3:07:44 19:36:57<br><br>82 % / 16 h 3:20:42 20:58:14<br><br>76 % / 16 h
    2016-10-04 4:43:03 70:15:01<br><br>23 % / 16 h 5:00:08 74:29:35<br><br>21 % / 16 h
    2016-10-05 3:00:02 89:56:44<br><br>18 % / 16 h 3:10:54 95:22:40<br><br>17 % / 16 h
    2016-10-06 - - - -
    2016-10-07 3:05:50 62:28:39<br><br>26 % / 16 h 3:20:23 67:22:22<br><br>24 % / 16 h

    Current estimate of battery life based on all observed drains since OS install

    Since OS install 3:47:29 65:49:44<br><br>24 % / 16 h 4:07:16 71:33:21<br><br>22 % / 16 h

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  4. Anonymous
    2016-10-08T03:54:50+00:00

    update!

    Well I couldn't stand it any longer.  I finally decided to send my SP3 in and have the battery replaced.  Got it back and it works great with a new simplo battery about 11 hrs of battery life with a 100% charge.  I wish I could say that this forum provided any help or even comfort at all, but it didn't.  I feel really let down by the MS team.  It seems the moderators have no power to escalate anything to MS (and no desire to really do any troubleshooting) and MS doesn't really care about the users enough to update this thread with updates. 

    I Hope that MS identifies there is an issue with their product trouble escalation procedures, and can correct it. The SP3 is a great product, but the battery issue could've been a much less frustrating problem if MS got involved and communicated well to the consumers. 

    Hope the rest of you get an answer from MS soon. good luck.

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  5. Anonymous
    2016-10-08T07:50:24+00:00

    My battery is terrible now. I still have a Warranty at staples I'm returning it. This is a headache now. I spent all this money and now I can't take it off the charger. I have laptops that are 10 years old and wayyyy cheaper then the 1000$ I spent on it and they have a battery life of 4 hours. Don't waste your money on surface pros if they a really like this after having one for a year. And Microsoft isn't even doing anything about it other than working on an update. I'm very disappointed with the money I spent.

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