Surface Pro 3 LGC Battery Degradation

Anonymous
2017-02-16T00:04:44+00:00

Split from this thread.

Split from this thread.

It was suggested that I open a new thread for this issue that I am having.

Since the Win 10 Anniversary update, I was not able to turn on my Surface Pro 3 i7 512GB with LGC LGC Battery without having it plugged in with the power supply or docking (I own a total of Three Surface Pro 3 Docks at home and 2 offices). It always said "82%, Plugged in, Not Charging", and would always instantly turn off once I pulled off the power supply tab.

I had spoke with a Technical Agent online, had my Pro 3 remote accessed, did all the proposed solutions, and even had a call from Bellevue, WA (I live in Hong Kong) before I found out that it was a software issue as stated by Microsoft.

With Auto Update turned on, I was notified that I should restart my Pro 3 this morning while I was on the docking station. I was happy that this issue was going to be resolved, but now I am disappointed that this firmware update did nothing for my Pro 3.

I'm hoping that someone out there has some suggestions.

Thank You.

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Surface | Surface Pro | Display and screen

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  1. Anonymous
    2016-08-30T18:48:27+00:00

    Thanks, Barb. I sent you the email.

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  2. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2016-08-30T18:54:11+00:00

    Already forwarded to my contact, he acknowledged receiving it.

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  3. Anonymous
    2016-08-31T01:26:03+00:00

    Thank You, I hope that this can eventually be solved because all the methods we tried had no effect. The only suggestion that I didn't try was Resetting my surface, but I doubt that it would change anything, other than that I would lose all my data.

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  4. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2016-08-31T14:07:33+00:00

    for you folks with the 82%/97% plugged in, not charging. Microsoft is working on specific steps to try (involving removing the battery driver - not deleting it - and restarting to let it reinstall) to resolve this.

    Should be a few hours and I'll post these as soon as I get them. It's 7am in Redmond so they are just waking up there.

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  5. Anonymous
    2016-08-31T16:07:18+00:00

    même probleme 

    Battery report

    COMPUTER NAME DESKTOP-JB70L34
    SYSTEM PRODUCT NAME Microsoft Corporation Surface Pro 3
    BIOS 3.11.1550 06/30/2016
    OS BUILD 14393.82.amd64fre.rs1_release.160805-1735
    PLATFORM ROLE Slate
    CONNECTED STANDBY Supported
    REPORT TIME 2016-08-3118:06:31

    Installed batteries

    Information about each currently installed battery

    NAME X883815
    MANUFACTURER LGC-LGC
    SERIAL NUMBER 1219109892
    CHEMISTRY LION
    DESIGN CAPACITY mWh
    FULL CHARGE CAPACITY mWh
    CYCLE COUNT 26

    Recent usage

    Power states over the last 3 days

    2016-08-3023:13:05 Active AC 99 % mWh
    23:19:24 Active Battery 100 % mWh
    23:25:00 Suspended 100 % mWh
    23:28:56 Active Battery 100 % mWh
    23:30:46 Connected standby Battery 100 % mWh
    23:30:47 Suspended 100 % mWh
    2016-08-3100:16:47 Connected standby Battery 100 % mWh
    00:16:47 Active Battery 100 % mWh
    00:24:30 Connected standby Battery 94 % mWh
    00:25:28 Active Battery 94 % mWh
    00:45:04 Suspended 87 % mWh
    00:47:34 Active Battery 87 % mWh
    00:49:14 Connected standby Battery 86 % mWh
    00:49:15 Active Battery 86 % mWh
    02:47:59 Suspended 48 % mWh
    08:02:38 Active AC 99 % mWh
    2016-08-3023:08:00 Suspended 99 % mWh
    2016-08-3102:49:55 Active Battery 47 % mWh
    02:56:59 Connected standby Battery 43 % mWh
    02:57:00 Suspended 43 % mWh
    12:56:20 Active Battery 43 % mWh
    13:06:10 Connected standby Battery 38 % mWh
    13:06:11 Suspended 38 % mWh
    17:39:44 Connected standby Battery 37 % mWh
    17:39:44 Active Battery 37 % mWh
    18:05:53 Report generated Battery 21 % mWh

    Battery usage

    Battery drains over the last 3 days

    2016-08-3023:19:24 Active 0:05:35 - -
    23:28:56 Active 0:01:49 - -
    23:30:46 Connected standby 0:00:01 - -
    2016-08-3100:16:47 Connected standby 0:00:00 - -
    00:16:47 Active 0:07:42 6 % mWh
    00:24:30 Connected standby 0:00:58 - mWh
    00:25:28 Active 0:19:35 6 % mWh
    00:47:34 Active 0:01:40 1 % mWh
    00:49:14 Connected standby 0:00:01 - -
    00:49:15 Active 1:58:43 37 % mWh
    2016-08-3102:49:55 Active 0:07:04 4 % mWh
    02:56:59 Connected standby 0:00:00 - -
    12:56:20 Active 0:09:49 5 % mWh
    13:06:10 Connected standby 0:00:01 - -
    17:39:44 Connected standby 0:00:00 - -
    17:39:44 Active 0:26:08 16 % mWh

    Usage history

    History of system usage on AC and battery

    2016-08-30 0:07:24 0:00:01 0:06:18 -

    Battery capacity history

    Charge capacity history of the system's batteries

    2016-08-30 mWh mWh

    Battery life estimates

    Battery life estimates based on observed drains

    2016-08-30 - - - -

    Current estimate of battery life based on all observed drains since OS install

    Since OS install - - - -

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