Surface Pro 3 LGC Battery Degradation

Anonymous
2017-02-16T00:04:44+00:00

Split from this thread.

Split from this thread.

It was suggested that I open a new thread for this issue that I am having.

Since the Win 10 Anniversary update, I was not able to turn on my Surface Pro 3 i7 512GB with LGC LGC Battery without having it plugged in with the power supply or docking (I own a total of Three Surface Pro 3 Docks at home and 2 offices). It always said "82%, Plugged in, Not Charging", and would always instantly turn off once I pulled off the power supply tab.

I had spoke with a Technical Agent online, had my Pro 3 remote accessed, did all the proposed solutions, and even had a call from Bellevue, WA (I live in Hong Kong) before I found out that it was a software issue as stated by Microsoft.

With Auto Update turned on, I was notified that I should restart my Pro 3 this morning while I was on the docking station. I was happy that this issue was going to be resolved, but now I am disappointed that this firmware update did nothing for my Pro 3.

I'm hoping that someone out there has some suggestions.

Thank You.

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  1. Anonymous
    2016-09-28T12:04:00+00:00

    I've also had this issue prior to the update. I went to my closest Microsoft store and the tech was not even able to run a battery report on mine (errored out).

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  2. Anonymous
    2016-09-28T12:20:11+00:00

    I figured that maybe it would be helpful to those few that may have my particular issue (battery charging MORE then the design maximum capacity) if i updated you.

    I spoke once more with MS and emailed one of their technicians my battery report which shows that the device consistently charges the battery to around 44000 mwh, about 2000 higher than the design maximum.... The technician was very specific - he said looking at the battery report, "wow! You have a BAD battery... A really really bad battery" lol..... Considering the fact that it has only been through 120 charge cycles, i agree, it's a bad battery.... Unfortunately, it's out of warranty... At least i have the option to pay $369 plus tax CAD and have the device replaced.

    For anyone with a similar problem who may think that it isn't really a problem understand that lithium ion batteries, if constantly over charged, will eventually begin to expand, and at some point the battery will vent - as it's fully encased, that means that there is a distinct likelihood that the machine will actually explode - so, no, this is not a good thing....

    Personally, i think it's ridiculous that MS is making me pay for an out of warranty replacement, knowing full well that they sold a device with a faulty battery. They should take responsibility and replace it free of charge, out of warranty or not - this is something that only showed up after the warranty expired .

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  4. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2016-09-28T15:33:33+00:00

    Carl -

     I received your email and forwarded to engineering. You WILL hear from them. They are at the Ignite conference so it may take a while.

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  5. Anonymous
    2016-09-28T15:54:47+00:00

    Barb:

    I got your reply to my email. Thanks again - it would be pretty awesome if MS would be able to do something for me aside from requiring me to pay over $400 for a refurbished replacement.... But even if they don't, i really do appreciate you going out of your way to speak with them on my behalf - my sp3 is pretty much a paperweight now, as I'm paranoid to use it and have the battery vent....

    Carl

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