Surface Pro 3 LGC Battery Degradation

Anonymous

Split from this thread.

It was suggested that I open a new thread for this issue that I am having.

Since the Win 10 Anniversary update, I was not able to turn on my Surface Pro 3 i7 512GB with LGC LGC Battery without having it plugged in with the power supply or docking (I own a total of Three Surface Pro 3 Docks at home and 2 offices). It always said "82%, Plugged in, Not Charging", and would always instantly turn off once I pulled off the power supply tab.

I had spoke with a Technical Agent online, had my Pro 3 remote accessed, did all the proposed solutions, and even had a call from Bellevue, WA (I live in Hong Kong) before I found out that it was a software issue as stated by Microsoft.

With Auto Update turned on, I was notified that I should restart my Pro 3 this morning while I was on the docking station. I was happy that this issue was going to be resolved, but now I am disappointed that this firmware update did nothing for my Pro 3.

I'm hoping that someone out there has some suggestions.

Thank You.

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301 answers

Anonymous

Greg, Thanks for Recognizing the issue. It makes me feel a little better knowing that there may be a fix being worked on.

I have the LGC battery and had also used it that day portably on battery. That evening I received a firmware update (it looked different than the usual windows update). The next day I noticed the issue begin to manifest. (plugged in no charge, and dies when unplugged) I did a windows update to try and repair the issue and got the anniversary update. It made no difference the problem was still there. Also tried to uninstall the battery driver as some sites suggested, with no luck. Reset my SP3 to factory, and still having issue.

Battery report

COMPUTER NAME	DESKTOP-4A1ORTU
SYSTEM PRODUCT NAME	Microsoft Corporation Surface Pro 3
BIOS	3.11.1550 06/30/2016
OS BUILD	14393.187.amd64fre.rs1_release_inmarket.160906-1818
PLATFORM ROLE	Slate
CONNECTED STANDBY	Supported
REPORT TIME	2016-09-22 00:16:52

Installed batteries

Information about each currently installed battery

NAME	X883815
MANUFACTURER	LGC-LGC
SERIAL NUMBER	1211376388
CHEMISTRY	LION
DESIGN CAPACITY	42,157 mWh
FULL CHARGE CAPACITY	34,656 mWh
CYCLE COUNT	60

Recent usage

Power states over the last 3 days

2016-09-21 15:30:52	Active	AC	65 %	22,678 mWh
15:36:00	Suspended		65 %	22,678 mWh
15:36:37	Active	AC	65 %	22,678 mWh
15:49:49	Connected standby	AC	65 %	22,671 mWh
15:49:53	Suspended		65 %	22,671 mWh
20:21:01	Active	AC	65 %	22,618 mWh
20:22:40	Battery changed	AC	-	-
20:22:40	Connected standby	AC	-	-
20:22:41	Suspended		-	-
20:23:57	Battery changed	AC	65 %	22,618 mWh
20:23:57	Active	AC	65 %	22,618 mWh
20:25:00	Battery changed	AC	-	-
20:25:00	Active	AC	-	-
21:05:00	Battery changed	AC	65 %	22,618 mWh
21:05:00	Suspended		65 %	22,618 mWh
23:16:26	Active	AC	65 %	22,587 mWh
23:31:18	Connected standby	AC	65 %	22,587 mWh
23:31:19	Suspended		65 %	22,587 mWh
23:31:56	Connected standby	AC	65 %	22,587 mWh
23:31:56	Suspended		65 %	22,587 mWh
23:45:03	Active	AC	65 %	22,580 mWh
23:45:03	Suspended		65 %	22,580 mWh
23:49:35	Active	AC	65 %	22,580 mWh
23:49:35	Suspended		65 %	22,580 mWh
23:50:23	Active	AC	65 %	22,572 mWh
2016-09-22 00:09:36	Suspended		65 %	22,572 mWh
00:10:14	Active	AC	65 %	22,572 mWh
00:16:00	Report generated	AC	65 %	22,572 mWh

Battery usage

Battery drains over the last 3 days

-	-	-	-	-

Usage history

History of system usage on AC and battery

-	-	-		-	-

Battery capacity history

Charge capacity history of the system's batteries

-	-	-

Battery life estimates

Battery life estimates based on observed drains

-	-	-		-	-

Current estimate of battery life based on all observed drains since OS install

Since OS install	-	-		-	-

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Anonymous

2016-09-23T06:21:44+00:00

As my warranty expires in February next year, I can wait a while to see what develops before taking pot luck with a replacement, as frustrating as it is to be without battery power in the interim.

I do appreciate that someone from Microsoft has acknowledged the problem exists and some work is being done on it, but I am concerned about the disparity between the reports here and the assertion that the problem is unrelated to any software update. Some extraordinary coincidences here if that's the case!

Anyway, I would hope and expect reasonably clear and comprehensive updates are provided promptly. While the acknowledgement is welcomed, it is very brief and vague and cannot, in itself, be expected to ease the mounting concerns for very long.

More info ASAP, please.
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Anonymous

Hello from France !

I'm working at the IT department for a company, and Surface Pro 3 users have issues with LGC batteries (fast draining).

Battery report of an impacted user :

SYSTEM PRODUCT NAME	Microsoft Corporation Surface Pro 3
BIOS	3.11.1550 06/30/2016
OS BUILD	14393.187.amd64fre.rs1_release_inmarket.160906-1818
PLATFORM ROLE	Slate
CONNECTED STANDBY	Supported
REPORT TIME	2016-09-23 14:03:41

Installed batteries

Information about each currently installed battery

NAME	X883815
MANUFACTURER	LGC-LGC
SERIAL NUMBER	1185619460
CHEMISTRY	LION
DESIGN CAPACITY	mWh
FULL CHARGE CAPACITY	mWh
CYCLE COUNT	42

Recent usage

Power states over the last 3 days

2016-09-20 14:04:00	Active	AC	100 %	mWh
19:38:43	Connected standby	AC	100 %	mWh
19:38:44	Suspended		100 %	mWh
2016-09-21 09:07:18	Connected standby	AC	100 %	mWh
09:07:18	Active	AC	100 %	mWh
09:07:18	Connected standby	AC	100 %	mWh
09:11:52	Active	AC	100 %	mWh
19:57:35	Connected standby	AC	100 %	mWh
19:59:17	Active	AC	100 %	mWh
20:00:04	Connected standby	AC	100 %	mWh
20:00:05	Active	AC	100 %	mWh
20:00:50	Connected standby	AC	100 %	mWh
20:01:17	Suspended		100 %	mWh
2016-09-22 09:06:58	Connected standby	AC	100 %	mWh
09:06:58	Active	AC	100 %	mWh
14:23:28	Connected standby	AC	100 %	mWh
14:23:52	Active	AC	100 %	mWh
15:00:07	Active	Battery	100 %	mWh
15:03:39	Connected standby	Battery	100 %	mWh
15:03:45	Active	Battery	100 %	mWh
17:06:52	Connected standby	Battery	3 %	mWh
17:06:53	Suspended		3 %	mWh
17:27:00	Active	AC	5 %	mWh
17:55:06	Connected standby	AC	11 %	mWh
17:55:07	Suspended		11 %	mWh
2016-09-23 09:04:52	Connected standby	AC	11 %	mWh
09:04:52	Active	AC	11 %	mWh
09:04:52	Connected standby	AC	11 %	mWh
09:04:52	Active	AC	11 %	mWh
09:04:52	Connected standby	AC	11 %	mWh
09:04:52	Active	AC	11 %	mWh
14:01:44	Report generated	AC	97 %	mWh

Battery usage

Battery drains over the last 3 days

2016-09-22 15:00:07	Active	0:03:31	-	-
15:03:39	Connected standby	0:00:05	-	-
15:03:45	Active	2:03:07	97 %	mWh
17:06:52	Connected standby	0:00:00	-	-

Usage history

History of system usage on AC and battery

2016-09-12	0:36:11	0:00:31	-	-
2016-09-13	0:00:36	0:00:09	8:10:33	0:02:29
2016-09-14	-	-	9:24:54	-
2016-09-15	2:43:12	0:08:03	6:28:29	0:00:02
2016-09-16	3:07:06	9:31:28	4:01:48	0:00:47
2016-09-17	0:03:30	-	0:11:32	-
2016-09-18	0:49:40	9:52:26	-	-
2016-09-19	-	-	8:26:28	0:02:28
2016-09-20	-	-	9:34:01	-
2016-09-21	-	-	10:47:02	0:06:42
2016-09-22	2:06:35	0:00:05	6:20:44	0:00:23

Battery capacity history

Charge capacity history of the system's batteries

2016-09-12	mWh	mWh
2016-09-13	mWh	mWh
2016-09-14	mWh	mWh
2016-09-15	mWh	mWh
2016-09-16	mWh	mWh
2016-09-17	mWh	mWh
2016-09-18	mWh	mWh
2016-09-19	mWh	mWh
2016-09-20	mWh	mWh
2016-09-21	mWh	mWh
2016-09-22	mWh	mWh

Battery life estimates

Battery life estimates based on observed drains

2016-09-12	0:35:08	8:03:04<br><br>199 % / 16 h	0:35:13	8:04:01<br><br>198 % / 16 h
2016-09-13	2:47:10	4:34:23<br><br>350 % / 16 h	2:47:30	4:34:56<br><br>349 % / 16 h
2016-09-14	-	-	-	-
2016-09-15	4:30:19	56:53:41<br><br>28 % / 16 h	4:31:26	57:07:55<br><br>28 % / 16 h
2016-09-16	3:03:13	44:50:04<br><br>36 % / 16 h	3:04:26	45:07:48<br><br>35 % / 16 h
2016-09-17	0:31:37	-	0:31:54	-
2016-09-18	2:13:08	186:29:18<br><br>9 % / 16 h	2:14:50	188:51:45<br><br>8 % / 16 h
2016-09-19	-	-	-	-
2016-09-20	-	-	-	-
2016-09-21	-	-	-	-
2016-09-22	2:10:59	-	2:13:02	-

Current estimate of battery life based on all observed drains since OS install

Since OS install	2:16:55	71:11:40<br><br>22 % / 16 h		2:19:03	72:18:08<br><br>22 % / 16 h

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Anonymous

2016-09-23T14:52:23+00:00

I picked up my Surface Pro 3 shortly after it was released and have to say that I've absolutely loved it with the one exception being the battery life. I've also ALWAYS had flaky charging issues where Windows will report it as not charging until I hover over it and SOMETIMES that causes it to show as charging but usually only for a short while.

I've also had a pretty bad experience with regards to battery life in general - it's honestly, never been very good.

This has been a VERY frustrating problem and I find myself being constantly plugged in and trying to keep the battery above 95% and that seems to get around the issue, however, it kind-of defeats the purpose of having a tablet!

My warranty expires in just a little over a month and I'm concerned that this issue is going to be one I'll have to live with for the remainder of my time using the device.

I'm VERY happy to see that Microsoft has officially acknowledged this issue, but, I'm almost 100% certain that my warranty is going to expire before this issue is fixed and as such will there be a concession made? Is there a way to some how get a credit towards a Surface Pro 4 or something given this issue appears to be a flaw that I don't think is going to actually be a fixable one without getting new devices (just a hunch).

Thanks,

Eric
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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator

2016-09-23T14:58:55+00:00

how many SP3's do you have deployed and how many have this problem?

>> Surface Pro 3 users have issues with LGC batteries (fast draining).
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