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Split from this thread.
Split from this thread.
It was suggested that I open a new thread for this issue that I am having.
Since the Win 10 Anniversary update, I was not able to turn on my Surface Pro 3 i7 512GB with LGC LGC Battery without having it plugged in with the power supply or docking (I own a total of Three Surface Pro 3 Docks at home and 2 offices). It always said "82%, Plugged in, Not Charging", and would always instantly turn off once I pulled off the power supply tab.
I had spoke with a Technical Agent online, had my Pro 3 remote accessed, did all the proposed solutions, and even had a call from Bellevue, WA (I live in Hong Kong) before I found out that it was a software issue as stated by Microsoft.
With Auto Update turned on, I was notified that I should restart my Pro 3 this morning while I was on the docking station. I was happy that this issue was going to be resolved, but now I am disappointed that this firmware update did nothing for my Pro 3.
I'm hoping that someone out there has some suggestions.
Thank You.
Attachment
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Scott, have you seen a System HARDWARE Update 11/7/2016 in Windows Updates? I'm trying to find out more about it, and wonder if it might have something to do with this 'new/old' battery issue after the Fimware Update in November.
Would like to count or discount it in all of this.....
Somebody should just bring a class action.
Last time it was averted by patches that seemingly did nothing (except put off the class action) this time around it really should just go ahead.
Microsoft seem to be treating everyone with this problem with contempt.
Out of the perhaps 15 laptops I have owned this one BY FAR has the most hardware and software issues resulting in it being a lemon. All of the others (IBM/Lenovo/Dell/HP) were ultra reliable with flawless performance through the years.
Problems:
Battery (LGC LGC) fails to charge after 138 cycles!
Wireless card "disappeared" so needed an external USB adaptor
Screen had problems (random touches/blotches) - fixed by patch (that was hidden away)
Screen HAS problems (doesn't register touches even after calibration/reset etc).
since the last update (firmware fix) my device (pro 3 i5) can read the battery mAh and has been slowly discharging however it does not charge and died the second the power is removed. it still says plugged in not charging. If you would like any reports let me know.. have done all the resets,recovery,driver reinstall... reboot anything i can find
I have not been able to use my SP3 unplugged since sometime mid 2016.
(Restored 8.1, Restored 10)
Not paying $450 for a battery replacement or to fix a firmware issue, whichever it may be.
Going to take a dremel to it soon and determine if it is a battery issue.
And... Never buying a Surface again.
I have not been able to use my SP3 unplugged since january 2016
