Surface Pro 3 LGC Battery Degradation

Anonymous
2017-02-16T00:04:44+00:00

Split from this thread.

Split from this thread.

It was suggested that I open a new thread for this issue that I am having.

Since the Win 10 Anniversary update, I was not able to turn on my Surface Pro 3 i7 512GB with LGC LGC Battery without having it plugged in with the power supply or docking (I own a total of Three Surface Pro 3 Docks at home and 2 offices). It always said "82%, Plugged in, Not Charging", and would always instantly turn off once I pulled off the power supply tab.

I had spoke with a Technical Agent online, had my Pro 3 remote accessed, did all the proposed solutions, and even had a call from Bellevue, WA (I live in Hong Kong) before I found out that it was a software issue as stated by Microsoft.

With Auto Update turned on, I was notified that I should restart my Pro 3 this morning while I was on the docking station. I was happy that this issue was going to be resolved, but now I am disappointed that this firmware update did nothing for my Pro 3.

I'm hoping that someone out there has some suggestions.

Thank You.

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Surface | Surface Pro | Display and screen

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  1. Anonymous
    2016-08-30T18:48:27+00:00

    Thanks, Barb. I sent you the email.

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  3. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2016-08-30T18:16:02+00:00

    I've got email from my contact already. Can you EMAIL me and give me

    1. serial number of your surface
    2. apprx date of purchase

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  4. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2016-08-30T18:07:59+00:00

    Your issue does look like the SIMPLO one to me. I've alerted an internal contact. Can you post the rest of the battery report showing the history please?

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  5. Anonymous
    2016-08-30T16:26:09+00:00

    I also have the issue with LGC battery.

    Before 8/29 update, my SP3 has battery issue, once unplugged SP3 will shutdown within 20 seconds because of battery. After 8/29 firmware update, the problem is still there. Here is the battery report, only 144mWh.

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