Surface Pro 3 LGC Battery Degradation

Anonymous
2017-02-16T00:04:44+00:00

Split from this thread.

Split from this thread.

It was suggested that I open a new thread for this issue that I am having.

Since the Win 10 Anniversary update, I was not able to turn on my Surface Pro 3 i7 512GB with LGC LGC Battery without having it plugged in with the power supply or docking (I own a total of Three Surface Pro 3 Docks at home and 2 offices). It always said "82%, Plugged in, Not Charging", and would always instantly turn off once I pulled off the power supply tab.

I had spoke with a Technical Agent online, had my Pro 3 remote accessed, did all the proposed solutions, and even had a call from Bellevue, WA (I live in Hong Kong) before I found out that it was a software issue as stated by Microsoft.

With Auto Update turned on, I was notified that I should restart my Pro 3 this morning while I was on the docking station. I was happy that this issue was going to be resolved, but now I am disappointed that this firmware update did nothing for my Pro 3.

I'm hoping that someone out there has some suggestions.

Thank You.

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Surface | Surface Pro | Display and screen

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  1. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2016-09-13T14:47:18+00:00

    Folks with the stuck at 82%, 67%, XX% (whatever %) - I have received an email that engineering is investigating. That's ALL I have, but it is an acknowledgement.

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  2. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2016-09-13T10:29:26+00:00

    I've sent this in to an internal contact. I probably won't get an answer, but I

    will keep trying.

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  3. Anonymous
    2016-09-12T15:51:22+00:00

    Here it is. As you can see, today it ran down from fully charged to 15% after just about an  hour and a half. It then took a little over 6 minutes before it powered itself down. Prior to the firmware update I was getting over 4 hours per day.

    Battery report

    COMPUTER NAME SURFACE
    SYSTEM PRODUCT NAME Microsoft Corporation Surface Pro 3
    BIOS 3.11.1550 06/30/2016
    OS BUILD 14393.103.amd64fre.rs1_release_inmarket.160819-1924
    PLATFORM ROLE Slate
    CONNECTED STANDBY Supported
    REPORT TIME 2016-09-12 16:45:09

    Installed batteries

    Information about each currently installed battery

    NAME X883815
    MANUFACTURER LGC-LGC
    SERIAL NUMBER 1161304580
    CHEMISTRY LION
    DESIGN CAPACITY 42,157 mWh
    FULL CHARGE CAPACITY 42,408 mWh
    CYCLE COUNT 307

    Recent usage

    Power states over the last 3 days

    2016-09-09 16:55:00 Connected standby AC 47 % 20,284 mWh
    17:04:03 Connected standby Battery 51 % 21,918 mWh
    17:04:04 Active Battery 51 % 21,918 mWh
    17:04:04 Connected standby Battery 51 % 21,918 mWh
    17:04:06 Connected standby AC 51 % 21,918 mWh
    17:04:07 Active AC 51 % 21,918 mWh
    18:27:34 Active Battery 84 % 35,705 mWh
    18:27:36 Active AC 84 % 35,705 mWh
    18:54:54 Active Battery 94 % 40,143 mWh
    18:55:00 Connected standby Battery 94 % 40,143 mWh
    19:25:06 Suspended 94 % 39,961 mWh
    20:12:27 Connected standby Battery 97 % 41,314 mWh
    20:12:27 Suspended 97 % 41,314 mWh
    20:13:02 Connected standby AC 97 % 41,344 mWh
    20:13:02 Active AC 97 % 41,344 mWh
    20:13:47 Connected standby AC 97 % 41,397 mWh
    20:13:48 Suspended 97 % 41,397 mWh
    21:44:59 Active AC 100 % 42,469 mWh
    22:02:11 Connected standby AC 100 % 42,469 mWh
    23:29:56 Active AC 100 % 42,469 mWh
    23:30:27 Connected standby AC 100 % 42,469 mWh
    23:33:46 Active AC 100 % 42,469 mWh
    23:34:04 Connected standby AC 100 % 42,469 mWh
    23:34:05 Suspended 100 % 42,469 mWh
    2016-09-10 19:56:02 Connected standby Battery 100 % 42,469 mWh
    19:56:02 Active Battery 100 % 42,469 mWh
    20:24:19 Connected standby Battery 76 % 32,346 mWh
    20:24:20 Suspended 76 % 32,346 mWh
    21:14:17 Active AC 76 % 32,368 mWh
    21:14:17 Connected standby AC 76 % 32,368 mWh
    21:15:34 Active AC 77 % 32,612 mWh
    21:26:06 Connected standby AC 77 % 32,764 mWh
    21:40:02 Active AC 83 % 35,127 mWh
    22:00:42 Connected standby AC 85 % 35,956 mWh
    22:05:08 Active AC 86 % 36,700 mWh
    22:15:46 Connected standby AC 88 % 37,270 mWh
    22:39:28 Connected standby Battery 96 % 40,918 mWh
    22:39:28 Active Battery 96 % 40,918 mWh
    22:39:57 Active AC 96 % 40,842 mWh
    22:42:00 Suspended 96 % 40,820 mWh
    22:44:37 Active AC 96 % 40,865 mWh
    23:00:24 Connected standby AC 98 % 41,671 mWh
    23:23:10 Active AC 101 % 42,834 mWh
    23:33:19 Connected standby AC 101 % 42,834 mWh
    2016-09-11 00:11:26 Active AC 101 % 42,834 mWh
    00:11:43 Connected standby AC 101 % 42,834 mWh
    00:11:44 Suspended 101 % 42,834 mWh
    10:15:45 Active AC 100 % 42,834 mWh
    10:59:53 Connected standby AC 100 % 42,834 mWh
    10:59:54 Suspended 100 % 42,834 mWh
    12:58:23 Connected standby Battery 100 % 42,834 mWh
    12:58:23 Active Battery 100 % 42,834 mWh
    13:40:45 Connected standby Battery 69 % 29,442 mWh
    13:42:04 Active Battery 68 % 29,328 mWh
    14:35:40 Connected standby Battery 12 % 5,016 mWh
    14:35:41 Suspended 12 % 5,016 mWh
    18:16:06 Active AC 12 % 5,069 mWh
    18:40:36 Connected standby AC 21 % 8,960 mWh
    18:45:48 Active AC 26 % 11,210 mWh
    18:46:12 Connected standby AC 26 % 11,263 mWh
    18:46:12 Active AC 26 % 11,263 mWh
    18:46:15 Connected standby AC 26 % 11,263 mWh
    18:46:16 Active AC 26 % 11,271 mWh
    18:46:17 Connected standby AC 26 % 11,271 mWh
    18:46:18 Active AC 26 % 11,278 mWh
    18:46:22 Connected standby AC 26 % 11,278 mWh
    18:46:23 Active AC 26 % 11,294 mWh
    18:46:26 Connected standby AC 26 % 11,294 mWh
    18:48:14 Active AC 27 % 11,613 mWh
    18:48:17 Connected standby AC 27 % 11,613 mWh
    19:04:32 Active AC 34 % 14,455 mWh
    19:04:54 Connected standby AC 34 % 14,508 mWh
    19:16:21 Active AC 41 % 17,396 mWh
    19:16:33 Connected standby AC 41 % 17,419 mWh
    19:16:34 Suspended 41 % 17,419 mWh
    19:56:40 Connected standby Battery 40 % 17,108 mWh
    19:56:40 Active Battery 40 % 17,108 mWh
    20:07:27 Connected standby Battery 28 % 11,985 mWh
    20:07:27 Suspended 28 % 11,985 mWh
    20:08:06 Connected standby AC 29 % 12,304 mWh
    20:08:06 Active AC 29 % 12,304 mWh
    20:48:43 Connected standby AC 30 % 12,798 mWh
    23:42:22 Active AC 99 % 42,408 mWh
    23:43:02 Connected standby AC 99 % 42,408 mWh
    23:43:03 Suspended 99 % 42,408 mWh
    2016-09-12 00:07:12 Active AC 100 % 42,408 mWh
    00:10:44 Connected standby AC 100 % 42,408 mWh
    00:10:45 Suspended 100 % 42,408 mWh
    13:17:40 Active Battery 100 % 42,408 mWh
    14:17:59 Connected standby Battery 50 % 21,212 mWh
    14:18:58 Active Battery 50 % 21,136 mWh
    14:19:55 Connected standby Battery 49 % 20,786 mWh
    14:21:22 Active Battery 49 % 20,763 mWh
    14:54:46 Connected standby Battery 15 % 6,202 mWh
    14:54:47 Suspended 15 % 6,202 mWh
    16:33:58 Connected standby Battery 14 % 5,814 mWh
    16:33:58 Active Battery 14 % 5,814 mWh
    16:39:56 Connected standby Battery 5 % 2,272 mWh
    16:39:58 Suspended 5 % 2,272 mWh
    16:39:58 Report generated Battery 5 % 2,272 mWh

    Battery usage

    Battery drains over the last 3 days

    2016-09-09 17:04:03 Connected standby 0:00:00 - -
    17:04:04 Active 0:00:00 - -
    17:04:04 Connected standby 0:00:01 - -
    18:27:34 Active 0:00:02 - -
    18:54:54 Active 0:00:06 - -
    18:55:00 Connected standby 0:30:05 - 182 mWh
    20:12:27 Connected standby 0:00:00 - -
    2016-09-10 19:56:02 Connected standby 0:00:00 - -
    19:56:02 Active 0:28:17 24 % 10,123 mWh
    20:24:19 Connected standby 0:00:01 - -
    22:39:28 Connected standby 0:00:00 - -
    22:39:28 Active 0:00:29 - 76 mWh
    12:58:23 Connected standby 0:00:00 - -
    12:58:23 Active 0:42:22 31 % 13,392 mWh
    13:40:45 Connected standby 0:01:18 - 114 mWh
    13:42:04 Active 0:53:36 57 % 24,312 mWh
    14:35:40 Connected standby 0:00:00 - -
    19:56:40 Connected standby 0:00:00 - -
    19:56:40 Active 0:10:46 12 % 5,123 mWh
    20:07:27 Connected standby 0:00:00 - -
    13:17:40 Active 1:00:19 50 % 21,196 mWh
    14:17:59 Connected standby 0:00:58 - 76 mWh
    14:18:58 Active 0:00:57 1 % 350 mWh
    14:19:55 Connected standby 0:01:27 - 23 mWh
    14:21:22 Active 0:33:23 34 % 14,561 mWh
    14:54:46 Connected standby 0:00:00 - -
    16:33:58 Connected standby 0:00:00 - -
    16:33:58 Active 0:05:58 8 % 3,542 mWh
    16:39:56 Connected standby 0:00:01 - -

    Usage history

    History of system usage on AC and battery

    2016-08-02 - 2016-08-09 11:11:00 5:16:59 9:40:55 18:46:27
    2016-08-09 - 2016-08-16 10:45:27 0:19:52 9:00:34 12:42:04
    2016-08-16 - 2016-08-23 68:31:57 0:17:48 7:56:02 2:54:15
    2016-08-23 - 2016-08-30 10:00:23 1:00:45 14:56:29 13:48:51
    2016-08-30 0:56:16 0:00:01 2:17:58 5:36:44
    2016-08-31 1:52:11 - 2:36:19 1:32:44
    2016-09-01 2:08:12 0:00:12 3:17:18 4:03:42
    2016-09-02 2:02:14 0:06:55 2:55:28 1:09:44
    2016-09-03 - - 1:45:18 2:22:35
    2016-09-04 1:46:53 - 2:02:45 3:09:03
    2016-09-05 - - 0:56:39 6:41:11
    2016-09-06 0:48:57 0:06:43 - -
    2016-09-07 6:06:53 1:52:47 1:59:41 3:26:08
    2016-09-08 0:00:47 - - -
    2016-09-09 2:03:19 0:30:44 3:20:15 1:59:39
    2016-09-10 0:28:45 0:00:01 1:09:44 1:32:43
    2016-09-11 1:46:44 0:01:17 1:51:15 3:39:38

    Battery capacity history

    Charge capacity history of the system's batteries

    2016-08-02 - 2016-08-09 40,645 mWh 42,157 mWh
    2016-08-09 - 2016-08-16 40,401 mWh 42,157 mWh
    2016-08-16 - 2016-08-23 40,966 mWh 42,157 mWh
    2016-08-23 - 2016-08-30 43,210 mWh 42,157 mWh
    2016-08-30 44,255 mWh 42,157 mWh
    2016-08-31 44,141 mWh 42,157 mWh
    2016-09-01 44,002 mWh 42,157 mWh
    2016-09-02 43,528 mWh 42,157 mWh
    2016-09-03 43,053 mWh 42,157 mWh
    2016-09-04 43,350 mWh 42,157 mWh
    2016-09-05 43,277 mWh 42,157 mWh
    2016-09-06 43,183 mWh 42,157 mWh
    2016-09-07 43,108 mWh 42,157 mWh
    2016-09-08 43,054 mWh 42,157 mWh
    2016-09-09 42,593 mWh 42,157 mWh
    2016-09-10 42,469 mWh 42,157 mWh
    2016-09-11 42,677 mWh 42,157 mWh

    Battery life estimates

    Battery life estimates based on observed drains

    2016-08-02 - 2016-08-09 4:43:12 161:19:46<br><br>10 % / 16 h 4:53:44 167:19:52<br><br>10 % / 16 h
    2016-08-09 - 2016-08-16 4:31:02 133:46:19<br><br>12 % / 16 h 4:42:49 139:35:11<br><br>11 % / 16 h
    2016-08-16 - 2016-08-23 54:42:43 100:26:24<br><br>16 % / 16 h 56:18:10 103:21:36<br><br>15 % / 16 h
    2016-08-23 - 2016-08-30 3:39:02 20:11:54<br><br>79 % / 16 h 3:33:42 19:42:22<br><br>81 % / 16 h
    2016-08-30 6:47:32 - 6:28:13 -
    2016-08-31 2:23:48 - 2:17:20 -
    2016-09-01 2:23:14 6:22:37<br><br>251 % / 16 h 2:17:13 6:06:34<br><br>262 % / 16 h
    2016-09-02 1:41:02 17:51:25<br><br>90 % / 16 h 1:37:52 17:17:40<br><br>93 % / 16 h
    2016-09-03 - - - -
    2016-09-04 1:38:19 - 1:35:37 -
    2016-09-05 - - - -
    2016-09-06 2:18:47 45:36:16<br><br>35 % / 16 h 2:15:29 44:31:16<br><br>36 % / 16 h
    2016-09-07 2:08:15 67:28:10<br><br>24 % / 16 h 2:05:25 65:58:52<br><br>24 % / 16 h
    2016-09-08 1:32:39 - 1:30:43 -
    2016-09-09 2:06:19 95:41:20<br><br>17 % / 16 h 2:05:01 94:42:33<br><br>17 % / 16 h
    2016-09-10 1:59:42 - 1:58:50 -
    2016-09-11 1:46:21 8:00:25<br><br>200 % / 16 h 1:45:03 7:54:34<br><br>202 % / 16 h

    Current estimate of battery life based on all observed drains since OS install

    Since OS install 6:35:23 71:32:53<br><br>22 % / 16 h 6:33:02 71:07:29<br><br>22 % / 16 h

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  4. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2016-09-12T10:10:30+00:00

    can you please post your battery report. open an admin cmd prompt and run

    powercfg /batteryreport

    and copy and paste the entire report into a reply.

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  5. Anonymous
    2016-09-12T00:52:44+00:00

    Here's my current battery report...

          Battery report

    COMPUTER NAME HOMESURFACE
    SYSTEM PRODUCT NAME Microsoft Corporation Surface Pro 3
    BIOS 3.11.1550 06/30/2016
    OS BUILD 14393.103.amd64fre.rs1_release_inmarket.160819-1924
    PLATFORM ROLE Slate
    CONNECTED STANDBY Supported
    REPORT TIME 2016-09-11 20:49:08

    Installed batteries

    Information about each currently installed battery

    NAME X883815
    MANUFACTURER LGC-LGC
    SERIAL NUMBER 1151211524
    CHEMISTRY LION
    DESIGN CAPACITY 42,157 mWh
    FULL CHARGE CAPACITY 39,611 mWh
    CYCLE COUNT 42

    Recent usage

    Power states over the last 3 days

    2016-09-08 21:01:00 Active AC 80 % 31,525 mWh
    2016-09-09 01:18:33 Connected standby AC 80 % 31,502 mWh
    01:18:34 Suspended 80 % 31,502 mWh
    01:18:34 Report generated AC 80 % 31,502 mWh

    Battery usage

    Battery drains over the last 3 days

    - - - - -

    Usage history

    History of system usage on AC and battery

    2016-08-26 - 2016-09-02 0:02:56 - 127:23:00 64:56:31
    2016-09-03 - - - 11:03:39
    2016-09-04 - - - -
    2016-09-05 - - 0:58:28 -
    2016-09-06 - - 2:04:48 0:17:49
    2016-09-07 - - 23:59:59 -
    2016-09-08 - - 23:59:56 -
    2016-09-09 - - 1:18:31 -

    Battery capacity history

    Charge capacity history of the system's batteries

    2016-08-26 - 2016-09-02 39,610 mWh 42,156 mWh
    2016-09-03 39,611 mWh 42,157 mWh
    2016-09-04 39,611 mWh 42,157 mWh
    2016-09-05 39,611 mWh 42,157 mWh
    2016-09-06 39,611 mWh 42,157 mWh
    2016-09-07 39,611 mWh 42,157 mWh
    2016-09-08 39,611 mWh 42,157 mWh
    2016-09-09 39,611 mWh 42,157 mWh

    Battery life estimates

    Battery life estimates based on observed drains

    2016-08-26 - 2016-09-02 4:37:57 - 4:55:49 -
    2016-09-03 - - - -
    2016-09-04 - - - -
    2016-09-05 - - - -
    2016-09-06 - - - -
    2016-09-07 - - - -
    2016-09-08 - - - -
    2016-09-09 - - - -

    Current estimate of battery life based on all observed drains since OS install

    Since OS install 4:37:58 - 4:55:50 -

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