Surface Pro 3 LGC Battery Degradation

Barb:

Like i said, i truly appreciate your help and i know that you have already done all you can do to expedite; however, if i don't pay around 400 plus tax and send this in soon, i will have to start a whole new service order with MS later on - it literally took me about 6 hours on the phone with different ppl arty MS to get the option this time. So, i know it's out of your control whether or not an engineer chooses to contact me but if you wouldn't mind asking them for me if, when they say they want to swap mine out, they mean for me to pay the out of warranty charge or not? It would be greatly appreciate, and would help me decide whether to try harder to get my money back from the person who sold it or whether i should sit tight and wait...

Thanks again

Carl

I assume they already have hardware with the same symptoms in their lab because they did not take me up on my offer to ship mine in.

I hope they can fix it. I have a desktop for working at my desk, I only had the SP3 for when im not tethered to my desk.

Right now I am wondering, Barb if you can help me decide please, should I:

A) Continue waiting

B) Pursue the battery replacement for $200 

Thanks,

Henry

Ok new update on progress. After having restored and reset 3 times and doing all requested fixes and ending up with battery showing 26 percent not charging i unplugged the surface and left the keyboard on it for 2 days. After rebooting it i found the battery to be at 0 percent and not charging still. I did a complete wipe and reinstall but did not do the anniversary update yet. Really interesting now. I still must use the power adapter or the surface will not boot or stay on but the battery shows 100 percent charged but with x. I do a new battery health report and no battery is found now. I checked all the updates and they were installed and devices show correct driver versions. Still really odd that if i try and use my car charger now the surface will not boot. Only to surface screen for 10 seconds and then goes black and shuts down. I am at a loss. .. .not only in money and countless hours but in total shock how ms is handeling this issue. I would be glad to swap this unit out for the cause if needed. Thanks.

Carl,

I received your email. It doesn't matter where you purchased your SP3. I believe engineering wants to arrange to swap you out for a different (refurb) SP3 so that they can analyze the issue with yours. I don't know when they will contact you, but *I* have done all I can to expedite.

Good thing I wasn't drinking coffee of milk tonight when my MS Notification came in or I would have had a very messy keyboard.

Microsoft, it's NOW, AGAIN, officially time for you to OFFICIALLY provide and OFFICIAL update.  What you have found, what you are looking at, whatever you want to say.  Say something, anything.  Communication is very important and I'd personally like to help you out with this.  

You can respond, even with a "this is an elusive issue and we're expanding our efforts.", "we've purchased back a few units with this issue to study it", "we can see the issue is having a negative affect  on our loyal customer's attitudes toward us and we at Microsoft value that loyalty.  Furthermore, while we don't have the answer today, we will not let our loyal customers down on this issue".  These are of course just suggestions, but you are free to utilize any or all of these statements verbatim if need be.

Chris

<EDIT> I should mention that the "Select here" did not solve my issue and improve battery life</EDIT>