Surface Pro 3 LGC Battery Degradation

Anonymous
2017-02-16T00:04:44+00:00

Split from this thread.

Split from this thread.

It was suggested that I open a new thread for this issue that I am having.

Since the Win 10 Anniversary update, I was not able to turn on my Surface Pro 3 i7 512GB with LGC LGC Battery without having it plugged in with the power supply or docking (I own a total of Three Surface Pro 3 Docks at home and 2 offices). It always said "82%, Plugged in, Not Charging", and would always instantly turn off once I pulled off the power supply tab.

I had spoke with a Technical Agent online, had my Pro 3 remote accessed, did all the proposed solutions, and even had a call from Bellevue, WA (I live in Hong Kong) before I found out that it was a software issue as stated by Microsoft.

With Auto Update turned on, I was notified that I should restart my Pro 3 this morning while I was on the docking station. I was happy that this issue was going to be resolved, but now I am disappointed that this firmware update did nothing for my Pro 3.

I'm hoping that someone out there has some suggestions.

Thank You.

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Surface | Surface Pro | Display and screen

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  1. Anonymous
    2016-09-29T19:53:36+00:00

    Hello!

    I'm sorry to say that I'm also having LG battery problems.  I was getting about 6 hours of battery life before the 8/29/16 firmware update and after that update I'm down to about 1.5 hours of battery life from a full charge.  I did a clean install in late July or early August; things were fine until the 8/29 update.  Sometimes the battery seems to drain much faster than 1.5 hours -- I'm pulling my hair out.  I bought my SP3 on the MS Education store and I use it for school, where I typically don't have the ability to plug-in everywhere.  I even went so far as to order a replacement SP3 battery but when I watched the YouTube video on how to do the swap-out I almost fainted.  I am including my latest battery report FYI.  Hope it helps and I hope there's a fix coming quickly!

    Thanks,

    Wendy

    Battery report

    COMPUTER NAME DESKTOP-OEAB487
    SYSTEM PRODUCT NAME Microsoft Corporation Surface Pro 3
    BIOS 3.11.1550 06/30/2016
    OS BUILD 14393.187.amd64fre.rs1_release_inmarket.160906-1818
    PLATFORM ROLE Slate
    CONNECTED STANDBY Supported
    REPORT TIME 2016-09-29 15:33:51

    Installed batteries

    Information about each currently installed battery

    NAME X883815
    MANUFACTURER LGC-LGC
    SERIAL NUMBER 1163205124
    CHEMISTRY LION
    DESIGN CAPACITY 42,157 mWh
    FULL CHARGE CAPACITY 40,865 mWh
    CYCLE COUNT 91

    Recent usage

    Power states over the last 3 days

    2016-09-28 17:14:47 Active Battery 86 % 35,401 mWh
    17:14:47 Suspended 86 % 35,401 mWh
    16:58:33 Active Battery 100 % 41,184 mWh
    17:29:36 Suspended 73 % 30,263 mWh
    17:30:19 Active Battery 73 % 30,035 mWh
    17:41:34 Active AC 64 % 26,342 mWh
    20:01:00 Suspended 96 % 39,702 mWh
    20:02:18 Active Battery 96 % 39,406 mWh
    20:07:33 Connected standby Battery 92 % 37,818 mWh
    20:07:42 Suspended 92 % 37,787 mWh
    20:08:23 Active Battery 91 % 37,582 mWh
    21:46:54 Connected standby Battery 6 % 2,394 mWh
    21:46:55 Suspended 6 % 2,394 mWh
    2016-09-29 14:54:02 Active Battery 100 % 40,865 mWh
    15:32:29 Report generated Battery 65 % 26,760 mWh

    Battery usage

    Battery drains over the last 3 days

    2016-09-28 17:14:47 Active 0:00:00 - -
    16:58:33 Active 0:31:02 27 % 10,921 mWh
    17:30:19 Active 0:11:15 9 % 3,693 mWh
    20:02:18 Active 0:05:14 4 % 1,588 mWh
    20:07:33 Connected standby 0:00:09 - 31 mWh
    20:08:23 Active 1:38:30 85 % 35,188 mWh
    21:46:54 Connected standby 0:00:00 - -
    2016-09-29 14:54:02 Active 0:38:26 35 % 14,105 mWh

    Usage history

    History of system usage on AC and battery

    2016-08-08 - 2016-08-15 12:29:10 16:12:54 20:57:23 5:39:01
    2016-08-15 - 2016-08-22 2:00:35 3:42:38 30:07:06 0:03:31
    2016-08-22 - 2016-08-29 12:58:40 3:31:08 21:47:02 0:29:38
    2016-08-29 - 2016-09-05 - - 27:10:38 0:00:02
    2016-09-05 - 2016-09-12 6:30:48 1:28:30 26:00:03 -
    2016-09-12 - 2016-09-19 1:51:51 1:13:09 - -
    2016-09-20 - - - -
    2016-09-21 - - - -
    2016-09-22 1:26:52 0:24:17 11:11:43 0:00:01
    2016-09-23 0:28:21 0:00:01 3:18:56 -
    2016-09-24 1:27:57 - 4:29:19 -
    2016-09-25 0:15:47 0:59:56 6:38:42 -
    2016-09-26 - - 1:19:35 0:00:01
    2016-09-27 - - - -
    2016-09-28 2:26:00 0:00:09 2:19:24 -

    Battery capacity history

    Charge capacity history of the system's batteries

    2016-08-08 - 2016-08-15 40,659 mWh 42,157 mWh
    2016-08-15 - 2016-08-22 40,759 mWh 42,157 mWh
    2016-08-22 - 2016-08-29 40,092 mWh 42,157 mWh
    2016-08-29 - 2016-09-05 40,066 mWh 42,157 mWh
    2016-09-05 - 2016-09-12 39,881 mWh 42,157 mWh
    2016-09-12 - 2016-09-19 40,254 mWh 42,157 mWh
    2016-09-20 40,926 mWh 42,157 mWh
    2016-09-21 40,926 mWh 42,157 mWh
    2016-09-22 40,937 mWh 42,157 mWh
    2016-09-23 40,716 mWh 42,157 mWh
    2016-09-24 40,500 mWh 42,157 mWh
    2016-09-25 40,500 mWh 42,157 mWh
    2016-09-26 40,500 mWh 42,157 mWh
    2016-09-27 40,500 mWh 42,157 mWh
    2016-09-28 41,183 mWh 42,157 mWh

    Battery life estimates

    Battery life estimates based on observed drains

    2016-08-08 - 2016-08-15 5:41:04 116:38:47<br><br>14 % / 16 h 5:53:38 120:56:38<br><br>13 % / 16 h
    2016-08-15 - 2016-08-22 4:59:31 48:45:18<br><br>33 % / 16 h 5:09:47 50:25:38<br><br>32 % / 16 h
    2016-08-22 - 2016-08-29 5:14:15 17:08:16<br><br>93 % / 16 h 5:30:26 18:01:14<br><br>89 % / 16 h
    2016-08-29 - 2016-09-05 - - - -
    2016-09-05 - 2016-09-12 1:55:42 9:37:44<br><br>166 % / 16 h 2:02:18 10:10:43<br><br>157 % / 16 h
    2016-09-12 - 2016-09-19 2:02:22 6:30:37<br><br>246 % / 16 h 2:08:09 6:49:05<br><br>235 % / 16 h
    2016-09-20 - - - -
    2016-09-21 - - - -
    2016-09-22 2:13:21 4:30:47<br><br>355 % / 16 h 2:17:19 4:38:51<br><br>344 % / 16 h
    2016-09-23 1:14:19 - 1:16:57 -
    2016-09-24 1:46:15 - 1:50:36 -
    2016-09-25 2:02:47 16:35:12<br><br>96 % / 16 h 2:07:48 17:15:55<br><br>93 % / 16 h
    2016-09-26 - - - -
    2016-09-27 - - - -
    2016-09-28 1:57:00 3:19:16<br><br>482 % / 16 h 1:59:46 3:23:59<br><br>471 % / 16 h

    Current estimate of battery life based on all observed drains since OS install

    Since OS install 3:22:03 30:36:33<br><br>52 % / 16 h 3:28:26 31:34:37<br><br>51 % / 16 h

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  3. Anonymous
    2016-09-29T18:38:21+00:00

    All I can do at this point is actively discourage everyone I can from buying a Surface product. I now have a $1500 12" desktop in a situation where I need a mobile PC for work every day. Amazing.

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  4. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2016-09-29T15:52:29+00:00
    1. the support agents in THIS forum don't talk to the people in Redmond and

    would not be in a position to take you up on an offer to send yours in. Greg

    hasn't been back since he made that one post.

    1. I don't know what hardware they already have, but there appear to be two or

    three different issues with LGC batteries.

    1. Your issue appears to be different that the trending ones. I can't see anyway

    you could install firmware - even if there was a fix - in your situation where

    it is 0% not charging. So you should chase a replacement. I have been unable to

    find anyone that will honor the $200 battery replacement promise on Reddit

    https://www.reddit.com/r/IAmA/comments/26m9cu/we_are_panos_panay_and_the_surface_team_at/chsei5u

    • I have contacted everyone I know at Microsoft on this without getting an

    answer as to how customers can get a $200 SP3 battery replacement.

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  5. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2016-09-29T15:45:08+00:00

    According to the email I received this morning, engineering will contact you no

    later than Monday. this is a different group/process. don't contact support and

    don't open any cases/service orders. I suspect that they will NOT charge you and

    that they will send you a refurb overnight and tell you how to return yours to

    the engineering group that wants to look at your machine. All of these folks are

    at the Ignite conference. This is a totally different group than the folks you

    contact at the Answer Desk or the phones.

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