Surface Pro 3 LGC Battery Degradation

Anonymous
2017-02-16T00:04:44+00:00

Split from this thread.

Split from this thread.

It was suggested that I open a new thread for this issue that I am having.

Since the Win 10 Anniversary update, I was not able to turn on my Surface Pro 3 i7 512GB with LGC LGC Battery without having it plugged in with the power supply or docking (I own a total of Three Surface Pro 3 Docks at home and 2 offices). It always said "82%, Plugged in, Not Charging", and would always instantly turn off once I pulled off the power supply tab.

I had spoke with a Technical Agent online, had my Pro 3 remote accessed, did all the proposed solutions, and even had a call from Bellevue, WA (I live in Hong Kong) before I found out that it was a software issue as stated by Microsoft.

With Auto Update turned on, I was notified that I should restart my Pro 3 this morning while I was on the docking station. I was happy that this issue was going to be resolved, but now I am disappointed that this firmware update did nothing for my Pro 3.

I'm hoping that someone out there has some suggestions.

Thank You.

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  1. Anonymous
    2016-10-06T23:44:41+00:00

    I think I have this problems too. My Surface Pro 4 (i5, 8G, 256G) could only use 3 hours.

    Battery life estimates

    Battery life estimates based on observed drains

    2016-08-07 - 2016-08-14 6:14:33 89:35:57<br><br>18 % / 16 h 6:31:13 93:35:07<br><br>17 % / 16 h
    2016-08-14 - 2016-08-21 6:39:43 103:06:00<br><br>16 % / 16 h 6:57:59 107:48:49<br><br>15 % / 16 h
    2016-08-21 - 2016-08-28 3:39:43 18:15:20<br><br>88 % / 16 h 3:52:03 19:16:46<br><br>83 % / 16 h
    2016-08-28 - 2016-09-04 7:04:22 78:47:08<br><br>20 % / 16 h 7:30:11 83:34:43<br><br>19 % / 16 h
    2016-09-04 - 2016-09-11 5:32:06 109:26:47<br><br>15 % / 16 h 5:53:11 116:23:34<br><br>14 % / 16 h
    2016-09-11 - 2016-09-18 6:42:19 78:22:05<br><br>20 % / 16 h 7:04:56 82:46:29<br><br>19 % / 16 h
    2016-09-18 - 2016-09-25 6:55:15 93:35:41<br><br>17 % / 16 h 7:19:47 99:07:35<br><br>16 % / 16 h
    2016-09-26 6:56:02 61:24:56<br><br>26 % / 16 h 7:17:48 64:37:45<br><br>25 % / 16 h
    2016-09-27 5:09:16 118:51:37<br><br>13 % / 16 h 5:26:21 125:25:32<br><br>13 % / 16 h
    2016-09-28 12:34:57 150:23:00<br><br>11 % / 16 h 13:18:03 158:58:00<br><br>10 % / 16 h
    2016-09-29 3:47:30 84:48:35<br><br>19 % / 16 h 3:59:56 89:26:41<br><br>18 % / 16 h
    2016-09-30 - - - -
    2016-10-01 2:58:47 70:58:00<br><br>23 % / 16 h 3:08:27 74:48:28<br><br>21 % / 16 h
    2016-10-02 - - - -
    2016-10-03 3:43:29 69:41:09<br><br>23 % / 16 h 3:55:24 73:24:03<br><br>22 % / 16 h
    2016-10-04 2:54:23 94:33:56<br><br>17 % / 16 h 3:06:37 101:11:49<br><br>16 % / 16 h
    2016-10-05 3:01:30 95:35:40<br><br>17 % / 16 h 3:13:54 102:07:43<br><br>16 % / 16 h

    Current estimate of battery life based on all observed drains since OS install

    Since OS install 5:24:13 75:36:45<br><br>21 % / 16 h 5:50:05 81:38:51<br><br>20 % / 16 h

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  2. Anonymous
    2016-10-05T17:42:45+00:00

    Hello. Looks like after a month and a half of no answers on the paperweight update microsoft sent us all out and the only solution so far by them is to spend 450 dollars for a replacement refurbished headache. I thought we were dealing with a multibillion dollar company that could support issues they created but looks like with out going through a class action they have no desire or willingness to do anything but lip service.

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  3. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2016-10-03T14:11:03+00:00

    Wendy,

    Microsoft has not released a fix (or information on timing) for SP3's with LGC

    batteries. Some people report that it immediately shuts down when not powered by

    AC. I personally have a SP3 with an LGC battery and am waiting for this as well.

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  4. Anonymous
    2016-10-03T13:31:02+00:00

    Split from this thread.

    Thanks, Barb.  Here's my battery report from 9/29 - I'd initially posted it in the thread specific to the LGC battery problem.  ~Wendy

    Battery report

    COMPUTER NAME DESKTOP-OEAB487
    SYSTEM PRODUCT NAME Microsoft Corporation Surface Pro 3
    BIOS 3.11.1550 06/30/2016
    OS BUILD 14393.187.amd64fre.rs1_release_inmarket.160906-1818
    PLATFORM ROLE Slate
    CONNECTED STANDBY Supported
    REPORT TIME 2016-09-29 15:33:51

    Installed batteries

    Information about each currently installed battery

    NAME X883815
    MANUFACTURER LGC-LGC
    SERIAL NUMBER 1163205124
    CHEMISTRY LION
    DESIGN CAPACITY 42,157 mWh
    FULL CHARGE CAPACITY 40,865 mWh
    CYCLE COUNT 91

    Recent usage

    Power states over the last 3 days

    2016-09-28 17:14:47 Active Battery 86 % 35,401 mWh
    17:14:47 Suspended 86 % 35,401 mWh
    16:58:33 Active Battery 100 % 41,184 mWh
    17:29:36 Suspended 73 % 30,263 mWh
    17:30:19 Active Battery 73 % 30,035 mWh
    17:41:34 Active AC 64 % 26,342 mWh
    20:01:00 Suspended 96 % 39,702 mWh
    20:02:18 Active Battery 96 % 39,406 mWh
    20:07:33 Connected standby Battery 92 % 37,818 mWh
    20:07:42 Suspended 92 % 37,787 mWh
    20:08:23 Active Battery 91 % 37,582 mWh
    21:46:54 Connected standby Battery 6 % 2,394 mWh
    21:46:55 Suspended 6 % 2,394 mWh
    2016-09-29 14:54:02 Active Battery 100 % 40,865 mWh
    15:32:29 Report generated Battery 65 % 26,760 mWh

    Battery usage

    Battery drains over the last 3 days

    2016-09-28 17:14:47 Active 0:00:00 - -
    16:58:33 Active 0:31:02 27 % 10,921 mWh
    17:30:19 Active 0:11:15 9 % 3,693 mWh
    20:02:18 Active 0:05:14 4 % 1,588 mWh
    20:07:33 Connected standby 0:00:09 - 31 mWh
    20:08:23 Active 1:38:30 85 % 35,188 mWh
    21:46:54 Connected standby 0:00:00 - -
    2016-09-29 14:54:02 Active 0:38:26 35 % 14,105 mWh

    Usage history

    History of system usage on AC and battery

    2016-08-08 - 2016-08-15 12:29:10 16:12:54 20:57:23 5:39:01
    2016-08-15 - 2016-08-22 2:00:35 3:42:38 30:07:06 0:03:31
    2016-08-22 - 2016-08-29 12:58:40 3:31:08 21:47:02 0:29:38
    2016-08-29 - 2016-09-05 - - 27:10:38 0:00:02
    2016-09-05 - 2016-09-12 6:30:48 1:28:30 26:00:03 -
    2016-09-12 - 2016-09-19 1:51:51 1:13:09 - -
    2016-09-20 - - - -
    2016-09-21 - - - -
    2016-09-22 1:26:52 0:24:17 11:11:43 0:00:01
    2016-09-23 0:28:21 0:00:01 3:18:56 -
    2016-09-24 1:27:57 - 4:29:19 -
    2016-09-25 0:15:47 0:59:56 6:38:42 -
    2016-09-26 - - 1:19:35 0:00:01
    2016-09-27 - - - -
    2016-09-28 2:26:00 0:00:09 2:19:24 -

    Battery capacity history

    Charge capacity history of the system's batteries

    2016-08-08 - 2016-08-15 40,659 mWh 42,157 mWh
    2016-08-15 - 2016-08-22 40,759 mWh 42,157 mWh
    2016-08-22 - 2016-08-29 40,092 mWh 42,157 mWh
    2016-08-29 - 2016-09-05 40,066 mWh 42,157 mWh
    2016-09-05 - 2016-09-12 39,881 mWh 42,157 mWh
    2016-09-12 - 2016-09-19 40,254 mWh 42,157 mWh
    2016-09-20 40,926 mWh 42,157 mWh
    2016-09-21 40,926 mWh 42,157 mWh
    2016-09-22 40,937 mWh 42,157 mWh
    2016-09-23 40,716 mWh 42,157 mWh
    2016-09-24 40,500 mWh 42,157 mWh
    2016-09-25 40,500 mWh 42,157 mWh
    2016-09-26 40,500 mWh 42,157 mWh
    2016-09-27 40,500 mWh 42,157 mWh
    2016-09-28 41,183 mWh 42,157 mWh

    Battery life estimates

    Battery life estimates based on observed drains

    2016-08-08 - 2016-08-15 5:41:04 116:38:47<br><br>14 % / 16 h 5:53:38 120:56:38<br><br>13 % / 16 h
    2016-08-15 - 2016-08-22 4:59:31 48:45:18<br><br>33 % / 16 h 5:09:47 50:25:38<br><br>32 % / 16 h
    2016-08-22 - 2016-08-29 5:14:15 17:08:16<br><br>93 % / 16 h 5:30:26 18:01:14<br><br>89 % / 16 h
    2016-08-29 - 2016-09-05 - - - -
    2016-09-05 - 2016-09-12 1:55:42 9:37:44<br><br>166 % / 16 h 2:02:18 10:10:43<br><br>157 % / 16 h
    2016-09-12 - 2016-09-19 2:02:22 6:30:37<br><br>246 % / 16 h 2:08:09 6:49:05<br><br>235 % / 16 h
    2016-09-20 - - - -
    2016-09-21 - - - -
    2016-09-22 2:13:21 4:30:47<br><br>355 % / 16 h 2:17:19 4:38:51<br><br>344 % / 16 h
    2016-09-23 1:14:19 - 1:16:57 -
    2016-09-24 1:46:15 - 1:50:36 -
    2016-09-25 2:02:47 16:35:12<br><br>96 % / 16 h 2:07:48 17:15:55<br><br>93 % / 16 h
    2016-09-26 - - - -
    2016-09-27 - - - -
    2016-09-28 1:57:00 3:19:16<br><br>482 % / 16 h 1:59:46 3:23:59<br><br>471 % / 16 h

    Current estimate of battery life based on all observed drains since OS install

    Since OS install 3:22:03 30:36:33<br><br>52 % / 16 h 3:28:26 31:34:37<br><br>51 % / 16 h

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  5. Anonymous
    2016-09-30T04:56:28+00:00

    This has been quite a pain for me as well, I have used both surface 2 RT and Pro 2 before jumping to surface pro 3 last year. Both earlier devices were rock solid but surface pro 3 has been a pretty rough experience to say the least. Originally I got the surface pro 3 with SMPLO battery which kept on giving shorter and shorter battery life, getting worse day by day. I was advised a couple of times by Microsoft support that a fix would be released soon and I kept on waiting. Until it came to a point where i had to use it as a desktop, with power cord plugged in all the time.  Luckily Microsoft store guys were helpful and they replaced it with another unit with LGC battery. This was few days before Microsoft released the new firmware, I could have waited but I was scared that device will die and never turn on for me to be able to update. Then i would have had no way of proving, if this was actually a battery issue.

    Now couple days back, replacement device started having this issue, battery is not detected but does hold the charge. I couldn't turn on the device from deep sleep without plugin in to power. It will work on battery once it was on, although i had no way of knowing how much battery was left. This would sometimes get fixed by doing a hard reboot (ie Volume UP + Power 30 seconds).

    Today I checked this thread and saw people recommending to roll back firmware driver and I gave it a shot, since then its been running normal. I rolled back the driver for "Surface pro embedded controller", it was the most recently updated. Driver date was August 15th, I believe. I am not sure how long it will be stable for, but its been ok for last 10 -12 hours.

    I am not sure if windows update will automatically push the new firmware again, Should i just disable updates?

    Also my device is still under warranty, should I ask for replacement?

    Is there a version that has no issues? I am not sure if getting another replacement would help at all, if its going to start doing the same in a few days.

    Anyways I am adding my battery report.

    Battery report

    COMPUTER NAME SURFACEPRO3
    SYSTEM PRODUCT NAME Microsoft Corporation Surface Pro 3
    BIOS 3.11.1550 06/30/2016
    OS BUILD 14393.187.amd64fre.rs1_release_inmarket.160906-1818
    PLATFORM ROLE Slate
    CONNECTED STANDBY Supported
    REPORT TIME 2016-09-30 00:29:51

    Installed batteries

    Information about each currently installed battery

    NAME X883815
    MANUFACTURER LGC-LGC
    SERIAL NUMBER 1219699716
    CHEMISTRY LION
    DESIGN CAPACITY 42,157 mWh
    FULL CHARGE CAPACITY 41,283 mWh
    CYCLE COUNT 7

    Recent usage

    Power states over the last 3 days

    2016-09-27 01:18:20 Active Battery 52 % 21,668 mWh
    02:23:53 Connected standby Battery 36 % 14,866 mWh
    02:53:54 Suspended 36 % 14,767 mWh
    09:25:18 Connected standby Battery 36 % 14,850 mWh
    09:25:18 Connected standby AC 36 % 14,850 mWh
    09:25:18 Active AC 36 % 14,850 mWh
    09:39:04 Connected standby AC 44 % 18,278 mWh
    09:39:10 Active AC 44 % 18,293 mWh
    10:15:48 Connected standby AC 69 % 28,363 mWh
    10:26:16 Active AC 77 % 31,836 mWh
    10:41:02 Suspended 88 % 36,336 mWh
    15:01:19 Battery changed AC - -
    15:01:19 Active AC - -
    15:01:19 Suspended - -
    15:38:01 Active Battery - -
    2016-09-28 01:23:47 Connected standby Battery - -
    01:23:48 Suspended - -
    01:25:11 Connected standby Battery - -
    01:25:11 Active Battery - -
    01:25:59 Connected standby Battery - -
    01:55:59 Suspended - -
    09:20:06 Battery changed AC 70 % 28,994 mWh
    09:20:06 Active AC 70 % 28,994 mWh
    09:48:59 Active Battery 89 % 36,655 mWh
    09:53:32 Active AC 86 % 35,401 mWh
    09:57:11 Connected standby AC 87 % 35,842 mWh
    10:02:38 Active AC 90 % 37,126 mWh
    10:02:43 Active Battery 90 % 37,149 mWh
    10:03:02 Connected standby Battery 90 % 37,134 mWh
    10:33:03 Suspended 90 % 37,096 mWh
    10:33:43 Connected standby Battery 90 % 37,141 mWh
    10:33:43 Active Battery 90 % 37,141 mWh
    10:33:43 Active AC 90 % 37,141 mWh
    10:34:00 Active Battery 90 % 37,217 mWh
    14:16:35 Connected standby Battery 88 % 36,206 mWh
    14:41:31 Active Battery 87 % 35,796 mWh
    14:50:17 Connected standby Battery 84 % 34,588 mWh
    14:53:36 Active Battery 84 % 34,504 mWh
    14:53:39 Connected standby Battery 84 % 34,496 mWh
    15:23:39 Suspended 83 % 34,428 mWh
    15:24:18 Battery changed AC - -
    15:24:18 Active AC - -
    15:26:51 Active Battery - -
    15:26:54 Active AC - -
    15:29:31 Active Battery - -
    15:48:57 Connected standby Battery - -
    16:08:50 Active Battery - -
    16:11:41 Connected standby Battery - -
    16:41:43 Suspended - -
    16:42:20 Connected standby Battery - -
    16:42:20 Active Battery - -
    16:42:20 Active AC - -
    16:42:20 Active Battery - -
    16:42:20 Connected standby Battery - -
    16:42:21 Suspended - -
    16:43:58 Battery changed Battery 78 % 32,042 mWh
    16:43:58 Connected standby Battery 78 % 32,042 mWh
    16:43:58 Active Battery 78 % 32,042 mWh
    2016-09-29 02:07:20 Connected standby Battery 53 % 21,850 mWh
    02:07:21 Suspended 53 % 21,850 mWh
    10:08:11 Connected standby Battery 52 % 21,652 mWh
    10:08:11 Active Battery 52 % 21,652 mWh
    10:22:50 Connected standby Battery 48 % 19,882 mWh
    10:29:25 Connected standby AC 48 % 19,813 mWh
    10:29:26 Active AC 48 % 19,813 mWh
    10:29:31 Connected standby AC 48 % 19,813 mWh
    11:16:50 Active AC 86 % 35,500 mWh
    11:30:56 Connected standby AC 93 % 38,395 mWh
    11:30:57 Connected standby Battery 93 % 38,403 mWh
    11:30:57 Active Battery 93 % 38,403 mWh
    11:31:06 Active AC 93 % 38,403 mWh
    11:32:01 Connected standby AC 93 % 38,547 mWh
    11:50:29 Active AC 98 % 40,371 mWh
    11:52:11 Active Battery 98 % 40,478 mWh
    11:52:21 Connected standby Battery 98 % 40,470 mWh
    11:52:22 Suspended 98 % 40,470 mWh
    18:08:10 Connected standby Battery 98 % 40,272 mWh
    18:08:10 Active Battery 98 % 40,272 mWh
    18:08:28 Connected standby Battery 97 % 40,227 mWh
    18:38:28 Suspended 97 % 40,037 mWh
    19:03:08 Connected standby Battery 97 % 39,854 mWh
    19:03:08 Active Battery 97 % 39,854 mWh
    19:05:56 Connected standby Battery 96 % 39,467 mWh
    19:35:56 Suspended 95 % 39,376 mWh
    2016-09-30 00:27:30 Connected standby Battery 95 % 39,186 mWh
    00:27:30 Active Battery 95 % 39,186 mWh
    00:28:54 Report generated Battery 94 % 39,011 mWh

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