Surface Pro 3 LGC Battery Degradation

Anonymous
2017-02-16T00:04:44+00:00

Split from this thread.

Split from this thread.

It was suggested that I open a new thread for this issue that I am having.

Since the Win 10 Anniversary update, I was not able to turn on my Surface Pro 3 i7 512GB with LGC LGC Battery without having it plugged in with the power supply or docking (I own a total of Three Surface Pro 3 Docks at home and 2 offices). It always said "82%, Plugged in, Not Charging", and would always instantly turn off once I pulled off the power supply tab.

I had spoke with a Technical Agent online, had my Pro 3 remote accessed, did all the proposed solutions, and even had a call from Bellevue, WA (I live in Hong Kong) before I found out that it was a software issue as stated by Microsoft.

With Auto Update turned on, I was notified that I should restart my Pro 3 this morning while I was on the docking station. I was happy that this issue was going to be resolved, but now I am disappointed that this firmware update did nothing for my Pro 3.

I'm hoping that someone out there has some suggestions.

Thank You.

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Surface | Surface Pro | Display and screen

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  1. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2016-10-11T11:12:45+00:00

    I have no way of contacting Greg. I am also unable to get any kind of update

    from my internal contact.

    >> Any chance you can reach out to Greg and ask him to please post an update?

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  2. Anonymous
    2016-10-10T23:30:25+00:00

    Barb,

    Thanks for your efforts.  Any chance you can reach out to Greg and ask him to please post an update?

    Thanks again...

    Chris

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  3. Anonymous
    2016-10-10T21:56:50+00:00

    Well we lost power due to a hurricane and guess what. I couldn't use my freaking tablet. Thanks M$ for the lack of support once again. I will never by another M$ product and will do everything I can to tell everyone I know to avoid them as well.

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  4. Anonymous
    2016-10-10T18:58:56+00:00

    Thought I would just chime in and say I'm having the exact same issues. I can't use my Surface Pro 3 without it being plugged in to AC power, perpetually stuck at 99%.

    Installed batteries

    Information about each currently installed battery

    NAME X883815
    MANUFACTURER LGC-LGC
    SERIAL NUMBER 1217078276
    CHEMISTRY LION
    DESIGN CAPACITY 42,157 mWh
    FULL CHARGE CAPACITY 41,694 mWh
    CYCLE COUNT 34

    Recent usage

    Power states over the last 3 days

    2016-10-09 23:37:51 Active AC 99 % 41,473 mWh
    23:43:00 Suspended 99 % 41,473 mWh
    23:45:24 Active AC 99 % 41,473 mWh
    23:51:00 Suspended 99 % 41,473 mWh
    23:51:32 Active AC 99 % 41,473 mWh
    2016-10-10 00:04:58 Suspended 99 % 41,473 mWh
    00:07:07 Active AC 99 % 41,473 mWh
    13:42:00 Report generated AC 99 % 41,473 mWh

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  5. Anonymous
    2016-10-08T20:20:25+00:00

    Fortunately, my unit was still under warranty with squaretrade. so my unit is still the same serial number.  Had I gone with Microsoft service, it would have cost me at least $100 just to talk with someone from MS and then $450 to get a working SP3 in trade for mine.  Which is ridiculous considering there have been many people that have attested to the fact that they did not have the issue until the MS fw update.

    Barb, I would think as an SP3 owner and knowing the frustrations, you would understand that this is an issue that needs better escalation.  I appreciate the fact that you have been "escalating these battery issues all along", however it would have been nice as a user to know that this was happening, or even better that MS was giving us updates as to there progress. Even you stated "I've been begging for updates to be posted"  and they have not been doing so.

    I love MS products and love the SP3. My wife and daughter in law own SP4's.  I am an MSCE and MSCA, I have worked in alpha and beta testing wither server products with manufacturers and know that there are better ways to handle issues involving consumers.  How you escalate and how its communicated make a big difference when there is an issue.  I'm just saying MS should really look at this process and make it better.  There are people out there not as dedicated to MS as I am that will jump boat for another product. I don't want that to happen.  The Surface is a good Product.

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